The General

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@swissdawg @SHAQ We are so sorry to hear you had a less than excellent claim experience and rest assured, we are here to help. Can you please send a DM with your contact information and claim number so we can look into this for you?

@TheGeneralAuto @SHAQ You need better adjusters! 34k vehicle, 20k in damages, only offer 1,200k in depreciation 🤦🏻‍♀️ The vehicle was three months old with 2k miles! Has anyone else had the same happen to them?

@auntshell65 We’re unable to locate a DM from you and would love to assist. Please send your full name, state, and email address in a private message so we can locate your policy information.

@TheGeneralAuto I've sent DM. There are PLENTY of notes already.

@TheGeneralAuto wrong lienholder name on documentation; 5 different supervisors and multiple representatives. Still no correction. Finance company upset I cannot provide accurate documentation. Horrible experience. Horrible customer service... But you have my MONEY. #figures

@auntshell65 I’m sorry, but we can’t make changes via social media. If you send us your contact information, we’ll have an agent reach out to you directly to help.

@TheGeneralAuto I must have a corrected Declaration document for my finance company. I've given the information at least 3 times and I need it 2 days ago. Bravo ll Acceptance LLC 7929 Brookriver Drive Suite 630 Dallas Tx 75247. I'm sick of asking. I'm ready to tell them to pick up the car.

@auntshell65 Please try sending us a DM now.

@TheGeneralAuto Not going to subscribe to be able to DM. I guess you could DM me.

@T_Time_Fishing @T_Time_Fishing We are so sorry to hear you had a less than excellent claim experience and rest assured, we are here to help. Can you please send a DM with your contact information and claim/policy number so we can look into this for you?

@TheGeneralAuto You tell me what type of claim rep try to contact the person that hit me & not the actual insurance itself! I provided all the information the other driver and the rep didn’t even contact the insurance company but cancelled my claims instead because he couldn’t do his job!!!!

@TheGeneralAuto have the absolute worst customer service ever! Shouldn’t be this hard to put in a claims!

@JonathanDamme We’re sorry to hear your claim experience wasn’t excellent. Please send us a PM with your contact info and claim or policy number so we can look into this for you. We’re here to help!

@drefanzor @TheGeneralAuto and even if someone hits you and it's not your fault you can't get a hold of anybody and they don't return your calls or emails for over a month.

Trump should go after car insurance companies, next. Why do rates keep going up when I'm not having any accidents? 😂

@vigildisciple Hello, Orthodox ☦️! We really appreciate you taking the time out of your day to share your experience with us. You're the best! We are so excited that you love riding with The General!

@SHAQ @TheGeneralAuto I just want to say thank you and I feel dumb for not switching sooner. Just renewed my 2nd year with the general down $100 on the year. When I switched from progressive the year before it was 1/3 of the price as @progressive .

@skaplan95 @SHAQ Thank you for bringing this to our attention. We aim to provide the best customer experience at all costs. Please send us a PM so we can look into your issue further.

For anyone looking for car insurance i would strongly advise against @TheGeneralAuto. Part of the reason I signed up was @SHAQ and his story with them but they are by far the worst insurance company I've had. #carinsurance #Insurance #avoidatallcosts

@skaplan95 Hey there, Sean! A less than outstanding claim experience is not what we want to hear. We apologize and we want to make it right! Could you please send a PM with your contact information and claim/policy number so that we can look into this for you? twitter.com/messages/compo…

@TheGeneralAuto I'm a customer, I had a car impounded in an accident. It's been almost two weeks with no word from my agent. They're on vacation and my car is just racking up fees. Why wasn't an agent who wasn't on vacation assigned to me?

@xfiler1998 We'd love to look into this more closely. Could you please provide in a private message your full name, state and email address so that we can locate your policy information?

You’re insane if you get coverage via the fraudulent @insurify through @TheGeneralAuto. Don’t be wack, like Shaq. I just dumped them, and you should too.

This holiday season WWE and @TheGeneralAuto teamed up to make an impact across the country! 🙌

@TiffanyMcCardle We are so sorry to hear that you have had a poor experience. Please send a DM with your contact information and claim/policy number. You will need to follow us to submit a DM. twitter.com/messages/compo…

@TheGeneralAuto I have had an awful experience with your claims department. It has been over two weeks since someone was to come and look at my vehicle. For your estimate of the damage your customer caused. Silence. I’ve made multiple phone calls. Please help.

@KMLLeo1331 We apologize for the inconvenience. Please send us a private message and let us know how we can assist, and an agent will be happy to reach out to you.

@TheGeneralAuto any reason your phone and chat lines aren’t working? It is a business day within business hours….

@Poshrockchick We apologize for your claim experience. In a direct message provide your claim number, policy number, and contact information. You will need to follow us to send a direct message. twitter.com/messages/compo…

PSA @TheGeneralAuto is a SCAM Your client rearended me. Police report was filed no one contacted I reached out to company find out there was agent a claim number and after three callsvoicemails agent finally sent message blocked me after I sent the photos and estimate for repair

@jay_ez1 We'd love to look into this more closely. Could you please provide in a private message your full name, state and email address so that we can locate your policy information? twitter.com/messages/compo…

@TheGeneralAuto y’all are a bunch of thieves. I make my payment a day early you still take out my “scheduled” payment. What kind of people you have working over there.

@Usa100No Thank you for bringing this policy related issue to our attention. We would love to help make it right with you. Could you please send us a PM with your contact information and policy number so that we may reach out to you? twitter.com/messages/compo…

@SHAQ @TheGeneralAuto The WORST and non-existent customer ‘service’ ever. Having difficulty understanding why you would want to associate your good name with this outfit.

He may not be the best at dunking a basketball, but The General Insurance’s coverage skills are amazing! Go to @TheGeneralAuto to get an easy and fast car insurance quote. bit.ly/2UHePc3.

@kingorrrly How may we assist you? twitter.com/messages/compo…

We're celebrating Women's History Month and showing appreciation to all the incredible women who have shaped history and continue to drive change for a more inclusive future. 💚✨ #WomensHistoryMonth #WHM #WomenDrivingChange #InspireInclusion #TGCares

@lennybrooks444 We apologize for your claim experience. In a direct message provide, contact information, policy number, and claim number. You will need to follow us to submit a direct message. twitter.com/messages/compo…

Hey @SHAQ how can you endorse @TheGeneralAuto who won't pay a claim for an at fault accident. You're better than that big bro!! #Shame