Linda Johansson

@SenorDipstick @turningleftfor @RandoxOfficial Furthermore - after i had paid to return the test I was refunded only 90% of that i had paid due to “administrative costs”. AFTER YOU DIDN’T GET THE TEST TO ME IN TIME.

@SenorDipstick @turningleftfor @RandoxOfficial At least your test arrived 🤷‍♀️ My day five arrived in time for day 8 and abysmal customer service regarding refunding me for failing to get it to me in time.

Impressed with @RandoxOfficial day 2 test. Downside is have to drop off, not post. But I dropped off yesterday at around 2pm, got results today at 16.30. I'd be tempted to try the pre-departure PCR at £48 with this turnaround.

@RussHill9 @turningleftfor @RandoxOfficial @ExpressTestUK Glad to hear you’ve had no issues. I wish I had recorded the phone conversation with customer support after an hour on hold. Comical. The lady could hardly string a sentence in English together and didn’t make any sense what so ever. Had no idea what she was taking about.

@lasheslonging @turningleftfor @RandoxOfficial @ExpressTestUK Personally I’ve had a good experience with Randox so far. Like the OP, day 2 tests arrived in plenty of time, posted yesterday around noon and have already received an update this morning it’s in the lab being tested. Can’t ask for more than that.

@nenp12345 @turningleftfor @RandoxOfficial Yea don’t hold your breath in ever seeing that money. Did you send it recorded delivery at your own expense?

@turningleftfor @RussHill9 @RandoxOfficial @ExpressTestUK It’s cheap for a reason. Your lucky bid the product arrives in time and any issues there is zero support from customer service. Better pay more for a reliable company.

@RussHill9 @RandoxOfficial @ExpressTestUK Yes I have used them a couple of times and it's very good. Tempted by the price point of Randox though!

@marimcginnis @turningleftfor @RandoxOfficial With Randox?

@turningleftfor @RandoxOfficial I PCR for work every week. Drop it in NHS priority post box at 4pm Monday and result back by 1pm Tuesday; without fail

@tbloke99 @turningleftfor @RandoxOfficial Makes no sense at all. My nearest drop off point was over 45 minutes away. Something they don’t make clear at the time of purchase. Stay clear of Randox basically.

@turningleftfor @RandoxOfficial Can I just check how you “drop off” your test if you are isolating?

@Limute @turningleftfor @RandoxOfficial Randox is the answer - useless.

@turningleftfor @RandoxOfficial I’m on day 5 today and am went for day 5 test. Still waiting for my day 2 result. What’s the point of being tested on day 2 then??? #shambles

@MariaHa30581898 @turningleftfor @RandoxOfficial Me too! Non existent customer service. Laughably bad actually. I’ve let everyone I know to bypass Randox. Things do go wrong but customer service is everything. They’ll do everything not to refund you as well.

A heads up on @RandoxHealth Day 5 test arrived on Day 8 and customer service says to return it, AT MY OWN EXPENSE, and IF they’re happy with the kit upon inspection I’ll get a refund. Pay for their mistake? Not cool. Bought through 247travelteating.com AVOID! #testtorelease

@ennyWnnageM If you use #randox allow PLENTY of time. I’m on Day 7 and still waiting for my day 5 test to arrive. Customer service says it’s my responsibility to pay for recorded delivery to return the now redundant test despite them not providing a service paid for.

Portugal moves to the Amber list. I bought a £64 test to fly which arrived late, so I had to get an £85 in person test at Randox. A test in Portugal £25, a day 2 and day 8 test, £84 - all for a virus I’m fully vaccinated from?? Tell me it’s not all a money making scheme 🙄🥴😒

@its_sophieb @British_Airways @RandoxOfficial Allow plenty of time and check that you have a drop off point somewhere near you. They’re far and few between.

@jadeys1986 @SeIormP @Iam_IamJR IF it arrives in time! I’m on Day 7 and the Day 5 test is yet to arrive. Don’t order from 247Traveltests.com

@SeIormP @Iam_IamJR Randox health do one for £43 and confirm do one for £60

Anyone know where I can find the cheapest day 5 release tests online ? No way can I do 10 days. Tufiaaa

@SeIormP Don’t order from 247Traveltests/Randox. I’m on Day 7 and my #randox Day 5 is yet to arrive with very sloppy customer service. Better go to a clinic.

@ennyWnnageM Unbelievable - all of it.

@its_sophieb @British_Airways @RandoxOfficial Allow a lot time - my day 5 rest is yet to arrive and I’m on Day 7 now. Had to go to a walk in clinic instead. Very sloppy customer service attitude too.

@thewhitecompany You did not advertise that you were phasing these out. I used to regularly be in your shops and am on your mailing list. No notice given what so ever. Unacceptable and very very shoddy company policy and customer service. Blatant robbery.

@lasheslonging Hi Linda, our paper vouchers expired in 2017, with notices in-store and online, I do apologise for this, please see below. thewhitecompany.com/uk/giftcards Many thanks, Dee

Be aware of @thewhitecompany gift vouchers. They have terminate their validity despite there being no expiry date printed on them. £120 lost. Customer services explanation “It’s at company discretion to honour, or not, gift vouchers”. #thewhitecompany #giftvouchers #scam

@thewhitecompany Yes they are paper vouchers with no expiry date on them. I am regularly in the shop and saw no notice about them being phased out nor did I get an email saying as much. Totally unacceptable and after 15 years of fierce loyalty I’ll take my business elsewhere.

@lasheslonging Hi Linda, I am sorry to hear that your gift voucher have expired, could you please DM us your gift card number or let us know if they where paper vouchers please. Many thanks, Dee

@collie0831 Yes unbelievably bad customer service. My gift £120 gift voucher has expired despite having no expiry date on it.

For a company with such good products your customer service help is atrocious My son has had money taken for a mother's day gift, contacted CS twice no response. #thewhitecompany.