Peter

@AvantiWestCoast Argh! And the website payment process fails! It's so frustrating how hard it is to book tickets on your website

@phy9pas Thanks for confirming. Codes are released within 48 hours of sign up Peter, so please do let me know if you haven't received one after that time. - Miles

@AvantiWestCoast I signed up to club avanti because you promised 10% off my next journey but you didn't send me any discount code. Is this just another bit of the website that's broken?

@AvantiWestCoast That's a shame - I was hoping to save 10% on my next journey, but I guess it only works if your next journey is in a few days time?

@AvantiWestCoast I'm waiting to book my next journey now so I want to make use of the membersip

@phy9pas Sorry Peter, I ask when did you sign up? - Miles

@AvantiWestCoast On the Avanti site - in the preferences area of My Account

@phy9pas Hi there Peter. When did you sign up for Club Avanti? - Miles

Tickets for the sold out final day performance of #SunsetBlvd. Selling for face value as I can no longer make it: tixel.com/u/7446448 Gutted I can't make it - hope someone else can take them.

@AvantiWestCoast Are you still looking in to this or have you given up?

@phy9pas You need to click on the 'x' beneath 'reduced timetable' to disable the pop-up. - Carmen

@AvantiWestCoast Your website is broken again. This dialog appears over search results and cannot be closed:

@AvantiWestCoast Well of course I tried that! I'm telling you that the X button doesn't do anything. It isn't possible to close the dialog.

@AvantiWestCoast I have tested on the most recent version of Chrome and Firefox and get the same on both.

@phy9pas What sort of browser are you using? - Carmen

@AvantiWestCoast Yes. I tried it in a private browser too

@phy9pas Hi Peter, does it disappear if you refresh? - Carmen

@nsandihelp I'm unable to log in, your new pin selector doesn't seem to work, your phone line isn't taking calls and you have published no service updates to your website or Twitter. What's going on please?

@northernassist That is very annoying, I had to sign up again :(

@phy9pas Hi Peter, I'm sorry to see this. Please may I ask you try deleting your cookies and cache (although please be aware this will delete any stored passwords on the device) and try again. ^JD

@northernassist Just signed up for an account and when I try to log in I get this?

@AvantiWestCoast Also, your seat selector doesn't work - I change my seat to an available seat, then the initial seat selection is still in place. Is that a known bug too?

@phy9pas So sorry to hear that, Peter. Could you try clearing your cache and cookies and then trying again please? - Mike

@AvantiWestCoast Why do I have so much trouble purchasing tickets on your site? After the seat preferences page I get dumped back to the homepage with an empty basket.

@AvantiWestCoast That seems to have worked. But I get this every time I try to purchase tickets via a referral from nationalrail.co.uk Are you aware of this bug?

Hello @AvantiWestCoast! Have you renamed the trains since you rebranded the west coast? I noticed the train I’m on today is City of Stoke-on-Trent. Are they all named after cities?

@MobikeUK The support email address on your website bounces: support@mobike.com. Please collect a destroyed bike from 51.510811, -0.039311