NS&I

@fika_beats Hi Fika, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Julius

@nsandihelp I want to download a statement showing both my Direct Saver and Premium Bond balances as of today

@Snihr06 Hi Rocco, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp tryna withdraw my money

@Gary4W Hi Gary, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Julius

@nsandihelp it seems impossible on your website to pick another savings product. The only option "renew" at unfavourable terms. "Cash in". Once I pick option 2 you'll never see the cash for putting me through the pain of switching via by bank account. I'll go elsewhere.

@ainsleymassey Hi Ainsley, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Julius

@nsandihelp Hi, I made a name change and received written confirmation it had gone through, then requested a new direct debit for my win (had received a cheque in my old name) but it hasn’t come through yet. Can this be checked?

@jon_rook Hi Jon, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Julius

@nsandihelp is there a email address I can reach out to for clarification on something I have found in my late aunts belongings?

@designandedituk Hi, thanks for getting in touch. Please send us a direct message and we’ll help where we can. - Lex

@nsandihelp when logged in and withdrawing via your webportal i'm asked further security questions to confirm ID. There's a quite simple way to dismiss these questions without answering and make the payment in any event. If you're aware of this then fine. If not there's a prob.

@allawley Hi, thanks for getting in touch. Please send us a direct message and we’ll help where we can.

@nsandihelp I have to return a Junior ISA transfer form. Is it possible to scan it in and E-mail it to you or do I have to send it? If I can Email what address should I use? Thank you

@Jellemeet Hi Jennifer , thanks for reaching out. We’d like to help and support you - please send us a direct message so we can look into this properly. -Mark

@nsandihelp I cannot access my account the help line number given 0800 does not connect from new zeland

@iandobbers Hi Ian, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Marti

@nsandihelp help please.

@SMPChorley Hi SueP, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Marti

@nsandihelp can I get a statement of premium bonds sent by post ( paper copy) ?

@Geoggy11 Hi Geoggy, we understand how frustrating this must be and appreciate you raising it. Please send us a direct message and we’ll do our best to support you. - Marti

@nsandihelp why is it taking so long for your bereavement team to provide simple information like the value of premium bonds at the date of passing. You are holding up our inheritance tax and probate application. Every other financial institution has responded apart from you.

@Pete_Bassist Hi, thanks for getting in touch. Please send us a direct message and we’ll help where we can. - Lex

@nsandihelp I dropped another 12k withdrawal last night chaps. Your rate is too low to be worth the punt. If it doesn't go back up to circa 4% soon then the 35k balance will be coming out next month too. ISA rates are better.

@ReeceAfterH0urs Hi Reece, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Julius

@nsandihelp Ive been trying to upload the documents but I keep getting service unavailable and when I called I got some AI Bot who just puts the phone down!!! Can I please speak to a human.

@Green_Living1 Hi Tony, thanks for getting in touch. Please send us a direct message and we’ll help where we can. - Lex

@nsandihelp please call me in Australia

@nonso12003 Hi, Steve, thanks for your message. Please send us a direct message and we’ll explain this in a bit more detail. - Lex

Our online and phone services have now returned to normal. We apologise for any inconvenience caused while we worked to resolve the issue and would like to thank everyone for their patience.

@PeterGr89539754 Hi Peter, thanks for flagging this. Please send us a direct message and we’ll check what’s happening.

@nsandihelp not had my March winnings in my bank account yet. Is there a delay?

@AnnHawkins Hi Ann, thanks for letting us know. We’re sorry to hear about your experience and would like to help. Please send us a direct message so we can help you with this. - Marti

Dear @nsandihelp Your website is the worst designed I've ever used. Absolutely not fit for purpose. Every time I try to do anything it asks me to log in again. Utterly useless waste of time.

@daviesa02 Hi, Alex. Thanks for your message. Please send us a direct message and we’ll explain this in a bit more detail. - Lex

@nsandihelp withdrew my premium bonds, was due today and still no sign. Any help?

@ChrisRBrow80815 Hi, Chris, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Lex

@nsandihelp I am trying to access my account, when I receive the mobile call back asking me to press the # on my keypad, I press it and nothing happens. What can i do to progress with my access as it's stopping me accessing my account.

@thompson_shiela Hi, thanks for your message. Please send us a direct message and we’ll explain this in a bit more detail. - Lex

@nsandihelp Please give me more information as to how to withdraw money been on phone for 30 mins no joy. I am ready to take all out