NS&I

@StephSteph6421 Hi Stephanie, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp please can someone contact me by email. Stephie6421@googlemail.com I can't login because your phone calls can't get through to my phone. Why can't you text instead? I can't find an email address for you either and I refuse to sit in a phone call queue.

@foureyes60 Hi Phil, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp Hello. How often do you send out FULL statements? (Geoff Douch) Plymouth

@Bermygreen Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp hi. I just opened two new kids ISAs, but I forgot that we are still awaiting new passports for them.

@actuarialpost Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

#PremiumBonds prizes increase as odds shorten for holders, @Broadstone_ltd @nsandihelp ...prize pot increasing by over £60 million. In July, there are expected to be 12 additional £100,000 prizes, 24 more £50,000 prizes and an extra 49 £25,000 prizes... tinyurl.com/2jjf6z47

@MrsLScotland Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp morning where can I see a statement of withdrawals from my account please?

@BirdCiaran Hi Ciaran, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp how do I get my end of year interest for my tax return

@Billl1893 Hi Bill. thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@Billl1893 Hi Bill, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. We can see you have included some personal information in your post - For security reasons, we’d recommend that you delete this.

@rebelliot_00 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. -Alex

@nsandihelp Hi - I've tried a few times to create an account and deposit into Premium Bonds. The last five times I've tried - over a few weeks have said 'Declined - Cardholder not present'. But I can't seem to figure out why this would be. Could I have some help on this issue?

@glenharlow88 Hi Glen, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Paul

@nsandihelp I want to cash in some premium bonds. It says I can do this via the NS&I app by selecting "cash in" However I cant locate this on the app. Please advise

@fbj4czhcpv Hi, thanks for your message. Please send us a direct message and we’ll explain this in a bit more detail.

@nsandihelp Hi I want to know how to change the name (married name) and also address of my old premium bond

@nsandihelp My mum died in 2001 she had minimal premium bonds but I want to still claim the amount back, how do I go about this please? Also myself I’ve had minimal premium bonds since 1976 I have changed my address once already but have since moved again , how do I change it

@fbj4czhcpv Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp Hi, I want to know how to renew my address and change to my married name

@LordBertie2 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@AlexiaB45757 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp I have been told i won is

@SummelJaswant Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp I want £100 prize in the payment bonds. I’ve tried to re-invest it in the bonds but I can’t seem to do it. Can you help please?

@katebrown2384 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp. Dear ns&i help. I have been waiting since 26th March for a response from your bereavement team regarding an account search and date-of-death valuation. I have also written emails directly to the bereavement team and complaints teams, no response.

@MA17KDH Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp we are trying to track my sons premium bonds using the my lost account service. It has been over 3 months now and no response….. Please advise as this should be a simple search as the bonds are only about a year or so old and we have supplied all the info

@julie_twickers Hi, thanks for your message. Please send us a direct message and we’ll explain this in a bit more detail.

@nsandihelp you are earning hundreds of thousands pounds interest by not paying out prize money for at least 11 days! Not fair on investors @MartinSLewis @DailyMail @Telegraph @CommonsTreasury @guardian @TheFCATeam