NS&I

@debbiedraws1 Hi Debbie, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Joel

@nsandihelp I cant log in to my online account I cant access any information all I have is my holders card - please help!

@AR_Oates Hi Andrew, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. -Hanifi

@nsandihelp Any news on my proof of address and proof of ID? I've supplied both, and you've had my money since June 23rd and nothing's showing in my account and it STILL says I need to upload some documents. I don't as I've already uploaded them.

@Jacquelinexx666 Hi Jacqueline, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. -Hanifi

@nsandihelp How can I change savers name on child’s account

@derekh99 Hi, Derek. Thanks for your message. Please send us a direct message and we’ll explain this in a bit more detail.

@nsandihelp Phoned to today to update mine and my wifes phone numbers after a house move. In one of the conversations with you operator, she asked if we'd like to go paperless and when we said yes insisted we give her our bank account details, WE declined What were you thinking ?

@jennyc14 Hi Jenny, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp hi, my husband has tried to register for premium bonds twice, on his mobile device, each time its gone so far and then gone back to the log in or register page. Can you offer any help or advice please? Thanks.

@nuneatonkev Hi Kevin, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp hi..how do I find out how many premium bonds I have? I want to buy some more, but don't want to exceed the maximum.

@AdrianGardine13 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp Hi when you say direct message, do you mean via this thread?

@nsandihelp We are still waiting for a password reset letter to come from you after 2 weeks . How much longer will we have to wait

@Swabsy1810 Hi there, thanks for flagging this. Please send us a direct message and we’ll check what’s happening. - Alex

@nsandihelp I have literally just joined, put my card details in, then was directed to the "log in" , used the details I’d just entered, only to be told I’d got something wrong

@Corramw4 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp Thanks. Pls confirm email address? I am in Hong Kong so difficult to call

@nsandihelp I have a Guaranteed Growth Bond that matured and auto rolled into another 1 year bond. I need to cancel and would like monies to be paid into a Direct Saver account instead of my nominated acc. Is this possible?

@BlackDahlia____ Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp Do you have a non automated answering service available to customers? I’m not getting anywhere with the 0808 500 7007 number.

@Underdarg27 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp my login will not work. All details are correct. Rung up got them to change PA. Changed it again and still not working

@DERUruguay Hi there, thanks for getting in touch. Please send us a direct message and we’ll be happy to help. - Megan

I would like to be able to use your Web page to check prizes and to purchase more bonds using my UK bank account, but I do not have the possibility of issuing a cheque. I would have to pay by a transfer or using a credit or debit card. Can you help me please. @nsandihelp

@StephenByfield1 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp Just sent my local MP Lisa Nandy a letter today your service is appalling

@chasyuk57 Hi Charles, we understand how frustrating this must be and appreciate you raising it. Please send us a direct message and we’ll do our best to support you. - Megan

@nsandihelp For the third time (July draw) in recent months I have not received email notification that I've won prizes. Delighted to have won of course, but would be good to know! You said to advise if this happened again so here you go. Any thoughts?

@jjonoccharles Hi Jono, thanks for your message. This looks like something we can help with - please send us a direct message and we will help. - Megan

@nsandihelp hello I have won but live overseas now. I have tried calling your overseas number but it never connects. I need to change my phone number so I can get past the 2fa. Thanks

@lottywalsham Hi Lotty, thanks for reaching out. We’d like to help and support you - please send us a direct message so we can assist. - Megan

@nsandihelp could you help me please and can I DM details? My eyesight is poor and I am rubbish with technology so I struggle with such forms x

@TonyStock934594 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@nsandihelp Hi, Is this a private message?

@nsandihelp I would like to cash in all of my winning bond numbers because the chances of them winning again must be impossibly small.

@IanFlet10264363 Hi, thanks for getting in touch. Please send us a direct message and we’ll be happy to help.

@LegionCharlie @nsandihelp It's to the left of the follow button

Our online and phone services have now returned to normal. We apologise for any inconvenience caused while we worked to resolve the issue and would like to thank everyone for their patience.