Mobike UK

@EconRealist Hey thank you for holding onto it for us, if you DM us the bikes location we will arrange collection. Thanks for your help! 🙏🏻

@CeryandaKaldik @Mobike Mehmet, I understand your frustration, I will chase this up for you, however I hope you understand that everything is taking longer than usual for all businesses across the country. Could you DM me the phone number linked to your account, thanks.

@MobikeUK @Mobike I have already contacted with them but it has been 5 days, i think 5 days are enough for the solution!

@LeeShauntey Hi Lee, after paying a small deposit, you can pay per ride, that’s a great way to try our service but the monthly pass is a great way for regular users to save money! Thanks for asking!

Hey @MobikeUK I've seen your new bikes and I was wondering of there was a trial or somthing like that as I'm hesitant on buying a monthly pass

@fxyknxy Hi Rory, sorry to hear you had this experience. We will review the drivers dash cam footage, which also records sound, and the driver will be dealt with accordingly. Thank you for your feedback. 👍

2/ @MobikeUK He proceeded to swear at me and threaten me. Sort your company out and discipline him please. You really don't want people like representing you. Your lucky noone was hurt as drivers were responsible. You'd be facing a major lawsuit

@ihaverottenguts @Mobike Hi Travis, sorry that you’ve had this issue with our service, if you email us at Support.uk@mobike.com with the details and your phone number, we will look into it and make sure you receive a refund. I hope you change your mind and try our service again. Thanks 🙏🏻

@Mobike hi just tried your app for first time, but charged 5gbp several times in a row, bike won't unlock, now I'm charged 20gbp for bad parking I guess? Haven't even ridden your bike and I'm down 50gbp. Yikes! Please help

@sandpenguin @Mobike The Oxford team has marked this issue as resolved, can you confirm?

@sandpenguin @Mobike Hey! Thanks for letting us know, if you DM us the address I’ll get someone to deal with this for you. Thanks.

@earlofmonkey @Mobike @LBRUT Hi Richard, I understand your frustration, I have looked into this and our team was unsuccessful in finding the bike but did look, can you confirm which street it is on? DM us the address and we will collect it early next week. 🙏🏻 thanks again.

@txikixone Hey 👋🏻 thanks for letting us know about this. Iv passed it on to our London Street Team, I am sure they’ve been looking for it already! It’s very helpful when someone like yourself points us in the right direction. So thank you. 🙏🏻

@NonevyaBusiness @Ox_Clean @womblesofficial @ODS_doinggood Is that the case @ODS_doinggood? DM us and we will come and collect it.

@NonevyaBusiness @Ox_Clean @womblesofficial Great work! Where was this? We can schedule the bike for collection. Thanks!

@HarrowNhwn Thanks for this, I have passed it onto our local street team who will schedule the bikes collection as soon as we can. 🙏🏻

@MobikeUK I moved the bike that had been dumped in bushes along a nature trail. It's located now as in the photo. I have shown on a map. Hope this helps. Dobbin Close Harrow HA3 7LP.

@MobikeUK Abandoned bike. How do you report this?

@IslingtonBC @Hoxton_mob @willnorman @CamdenCouncil @Heidi_LDN @AdamDKHarrison @Georgia_Gould @hackneycouncil @cityoflondon Thanks for notifying us about this, we will send a street team to deal with it ASAP. Thanks.

@Hoxton_mob @willnorman @CamdenCouncil @Heidi_LDN @AdamDKHarrison @Georgia_Gould @hackneycouncil @cityoflondon Hi, Thank you for your message. @MobikeUK....Please can you look into this and respond? Kind regards Contact Islington

If this was bin bags there would b a squad of compliance going through it @willnorman⁩ ⁦@CamdenCouncil⁩ @Heidi_LDN⁩ ⁦@AdamDKHarrison⁩ ⁦@Georgia_Gould⁩ no respect for pedestrians at all ⁦@IslingtonBC⁩ ⁦@hackneycouncil⁩ ⁦@cityoflondon⁩

@earlofmonkey @Mobike @LBRUT Hi Richard, apologies for the delay in picking up this bike. I have passed this on to our street team in Richmond personally and it should be dealt with in the next few days. Thanks for letting us know.

Mobikes ready for a sustainable trip from Cambridge train station 🚴🚴‍♂️

@LBRUT @GlitteryAllsort @LBRuT_Help I have passed this on to our street team for collection. Thanks for letting us know. 👍

@GlitteryAllsort @LBRuT_Help @MobikeUK can you guys help?

@LBRUT @LBRuT_Help Hello! This bike has been abandoned outise Courtlands. It's been here nearly a fortnight (originally on the floor by the recycling bins)

@laraking Hey Lara, DM us and I’ll help you contact the right person. Thanks.

@MobikeUK Hi there. Been trying to get in touch with your UK press office but no response - could you let me know the best contact please? Thank you!

@phy9pas Hey Peter, our UK address is support.uk@mobike.com. And thanks for the heads up on the bike. Do you have the bike ID by any chance? - Calvin

@MobikeUK The support email address on your website bounces: support@mobike.com. Please collect a destroyed bike from 51.510811, -0.039311