ScottishPower

Telling local stories through puppetry🎭 ScottishPower Foundation is proud to support the work of @movingpartsarts who are helping communities in Newcastle to tell their story through engaging puppet workshops. Our puppet Moss @madebyraccoons

@SouthUist1976 Thanks for getting in touch. We'd advise you to call 0800 001 5234 for support with our public charging points. -Cory

@ScottishPower Can you help? Trying to charge my car but it’s not working! SP have taken over these chargers from ChargePlaceScotland! I’m looking for number to speak to an adviser but I have no account number so unable to do this! Can you please advise

@Nickesanderson Hi Nick, we'd advise you to reach out to @SPEnergyNetwork for any concerns which you have regarding this. Thanks -Cory

@ScottishPower your contractors have removed a mature hedge near where I live - I trust it will be replanted

Providing energy security for the future🔐 @JohnSwinney paid a visit to Whitelee Windfarm to learn how we are paving the way for a future powered by homegrown clean energy.

Thanks for getting in touch, Minnie. We regret to hear of any dissatisfaction regarding home visits and we understand that this can be frustrating. To advise, energy companies do operate on bank holidays as they are considered as essential services, therefore visitations can still occur. Would you be able to send us a private message so that we can take a closer look into this please? Thanks -Chris.

@ScottishPower Easter Monday - why do you have people cold calling? It’s ruined my lovely day and I’m sure many others too. Leave people alone, let them rest. It’s a bank holiday

Thanks for getting in touch. We regret to hear of any dissatisfaction regarding home visits and we understand that this can be frustrating. To advise, energy companies do operate on bank holidays as they are considered as essential services, therefore visitations can still occur. Would you be able to send us a private message so that we can take a closer look into this please? Thanks -Chris.

@ScottishPower Why the h... am I having reps knocking on the door on a BANK HOLIDAY MONDAY ? Are you THAT desperate for customers? Do you realise it has the opposite effect on people? #doornuisance #spam #easterweekend

Hi Pat, thanks for reaching out to us on social media. We regret to hear of any issues you've experienced. There is no current reported outage of the website at this time. If you require any support, however, you can DM us here 👉 m.me/scottishpower we have agents available between 9am-5pm, Monday to Friday. Thanks -Chris.

@ScottishPower Is your website down over Easter?

Once in a generation investment into the grid⚡ Our RIIO T3 plan sets out our investment roadmap to upgrade our electricity network to meet the growing demand.

Hi Gary. We cannot openly discuss your contract via public forums as this would be a breach of GDPR guidelines. In regard to your contract information, this will be communicated to you via your private chat. In the event social media is unable to provide this directly, you can discuss points of escalation with the agent you are speaking to. Thanks -Chris.

@ScottishPower @ofgem @EnergyOmbudsman i legally requested my energy contract under sar this has went ignored can you confirm if energy contracts between supplier and customer exist or is this a false pretence to keep the customer. this is not rhetorical.

Hi Gary. A Subject Access Request covers a wide variety of information including notifications, contact manuscripts, documentation, etc. We need to confirm the exact documentation you want via your private chat. You will receive a DM very shortly to confirm this in full along with the timescale for completion. Thanks -Chris.

Hi Ron. To confirm, customers will be able to increase their weekly slots from 8 to 10 hourly slots for specific months via bonus events. This change has been made to recognise demand for flexible weekday slots during off-peak times. The full, amended amount of 8 hours can still be used during weekend hours if preferred. If you need help with anything additionally, you can DM us here 👉 m.me/scottishpower. Thanks -Chris.

@ScottishPower @TDellaSchiava Have to agree with Taty, you have in effect reduced the value of the time saver. Why the loss of 2 hours at weekends? If someone wants to move their hours around, ok, but for those that were happy to stick to the 11-4, just penny-pinching on your behalf?

Hello @ScottishPower, are you having a laugh with the slots you gave to choose from for Power Saver?It was half price on Sat and Sun 11am-4pm, now you ask to choose 8 1h slots between 11 and 4 on Sat and Sun. You are not giving more flexibility, you are taking 2h off each weekend

Hi Gary. We have received your request for a subject access request - however, we do need a few other items of information to complete the process. We have communicated this in your private chat. Please refer to the private chat and we will be able to confirm the details and prompt your SAR. Thanks -Chris.

Hi Ali, thanks for reaching out to us. We regret to hear of any dissatisfaction experienced and we are very keen to investigate this further for you to see why this happened. If you can send us a DM here 👉 m.me/scottishpower we have agents available between 9am-5pm, Monday to Friday. Thanks -Chris.

@ScottishPower FRAUD COMPANY (Scottish power Scotland) i am completely disappointed my dad was talking about illegal charges when I found out Scottish power charge my dad illegally by hiding charges and was a bad story hopefully the government of Scotland can control Scottish power.

Hi Bob, thanks for reaching out to us and we regret to hear of any dissatisfaction experienced. We understand that this can be concerning. In order to review this matter and discuss this in more detail, we would request you DM us so we can collect the necessary information to locate the account. Please DM us and we will be happy to investigate this further. Thanks -Chris.

@ScottishPower Shocking treatment of a disabled 75yr old customer After years in credit & never missing a payment you send an email threatening to force a DDebit increase We DO NOT CONSENT Account now IN DISPUTE @Ofgem please investigate. #VulnerableCustomers #EnergyJustice ⚡️

@VINCENT97536095 Hi there and thanks for your comment today! We are so pleased to hear you are happy with the EV Optimise services and the savings you've already made. We are on hand between 9am-5pm, Monday to Friday, on this channel should you need any additional support. Thanks -Chris.

@ScottishPower Setup EV Optimise and had my first charge last night. I can’t get over how easy it was to add to the app, how well it works, and I’m already saving money without having to take out a new contract. Well done! 🚙 🔌

⚡️ Say hello to better home EV charging⚡ We’ve partnered with Easee to bring you a smart charging rate of 6p/kWh for a whole year when you add EV Optimise and install an Easee One charger. Read more here: bit.ly/4s0o6M0

@trev08361122 Hi Trev, thanks for reaching out to us and we are very keen to investigate this further for you to see why this happened and offer support. If you can send us a DM we have agents available between 9am-5pm, Monday to Friday. Thanks -Chris.

@ScottishPower @SP_EnergyPeople absolute horrible service by these idiots. no gas supply at the property, been on the phone all day to them and still no gasThe complaint reference is 8398365807. they have zero interest in resolving this. worst supplier ever

@KerryMisskj Thanks for getting in touch Kerry. We regret to hear that you've encountered an issue regarding a transfer of supply and we understand that this will be frustrating. Would you be able to send us a private message so that we can take a closer look into this please? Thanks -Chris.

@ScottishPower very disappointed that Scottish Power can apply to switch your utilities provider when you haven’t even made an enquiry with them. Not sure how data protection allows this! Disgraceful service.

@gary0387125144 Hi Gary, we can see that you've sent us a DM regarding this, and our team will be happy to help. Thanks -Cory

@ScottishPower SUBJECT ACCESS REQUEST copy of my energy contract required

We were proud to attend the @BritDiversity, with a trifecta of nominations👏 ScottishPower and our Connected Women employee network were both Highly Commended in their categories. Read more: bit.ly/3O0Ew86

@flynn_bec99431 Hi Bec, if you have any concerns regarding the works which you've mentioned please reach out to @SPEnergyNetwork and they'll be happy to help. Thanks -Cory

Hartleys village on 9th March and 31st March ... down to @ScottishPower hiring incompetant contractors

@ScottishPower on 9th March you sent contractors to dig up the road outside my house to lay new cables. It stayed dug up for 8 days. Yesterday they came back and dug up same part of road. When I asked why I was given 2 different reasons and blatently lied to (cont below)