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@DoorDash Found hair in food, was asked to DM @DoorDash_Help and got no response

Headlines say this, people say that… so we zoomed in city by city 👀 Some prices are dropping, some are holding steady, and the story on the ground is a lot more nuanced than you think. Read DoorDash’s State of Local Commerce Q1 update: about.doordash.com/en-us/state-of…

@DoorDash found hair in my food still waiting on my refund @DoorDash

ahem: you hungry, you the birthday guests. you extra, you the guac. you chopped, you the pico de gallo. you complicated, you the delivery instructions. you messy, you the delivery pic. that's all.

@DoorDash_Help @6ixzag Same here! But it was all over the phone and now they’re ignoring the DM. They told me to send.

@6ixzag Definitely understand the concern, and would like to look into this for you. Could you please send us a DM with your email, phone number, and order date/details? -Ryan

@DoorDash_Help @DoorDash I was served undercooked food that your own system flagged as a “food safety issue,” and you still failed to honor the refund you initially offered. Extremely disappointing customer service and lack of accountability.

@DoorDash_Help @Meow13Kat And then they don’t respond to the DMS anyways. Lol, poor customer service @DoorDash

@Meow13Kat 😩 Oh no! Not getting your order in the best condition is never the move. Please send us a DM with your email, phone number, and order information so we can get to the bottom of this! -Melanie

Mf had ashes in my bag. Mind you the place was 1.2 miles from my house, no stop lights or stop signs to get here. Wtf got you stressed that damn bad. (Was working couldn’t go myself)

@DoorDash_Help @Geebman They probably never responded to the DM either SMH

@Geebman Hello, Not receiving the correct items in your order can definitely be a frustrating situation and we understand your concern. We would love to take a closer look at this if you could DM us your email, phone number, and the date of the order. Thanks! -Ashley

@DoorDash we tried to use the customer service through your app and that was terrible. Our order was wrong, the dasher stopped at another drop off for 45 minutes and our food was cold. We were basically told by your service rep that there was nothing they could do…you’re a joke

@detectivewaffl @DoorDash_Help Did they ever get back to you? I’ve noticed the pattern they respond to messages publicly, and then ignore the DM’s. I suggest going onto the BBB and submitting a report!

@DoorDash_Help Im still waiting on you to fix this, Danielle

@DoorDash_Help @DoorDash How are you going to deny compensation when my food arrives cold? Literally the whole order is cold. I contacted support about the first dasher sitting in the parking lot for over 10 minutes without stating they arrived at the store. Support said they

@DoorDash_Help @JAINREITESH Did they ever get back to your DM? They ignored mine!

@JAINREITESH Our goal is to always provide the right kind of assistance, and we’re sorry that didn’t happen this time. Please DM us with your email, phone #, and more details on the issue you're facing so we can dive into this more together? -Lucy

@DoorDash_Help @DoorDash what a bunch of morons you have in your chat support This guy name nitin payal , ended chat without providing solution Is this what you do at support ? Highly unprofessional weird behaviour

@DoorDash_Help @GDL__leo I messaged them too! No response. Did they ever get back to you? I think they do it to look at publicly and then ignore everybody privately. @DoorDash_Help @DoorDash @DoorDashGaming

@GDL__leo We're so sorry to hear that your order arrived late and cold and that you didn't get to help you expected from our support team! Please send us a DM with your email, phone number, date of the order and name of the store so we can assist further. – Cameron twitter.com/messages/compo…

Wow, @DoorDash order was 30 minutes late and Food is ice cold. Asked for a refund. Was given nothing. Terrible customer service.

@DoorDash_Help @drizzydrexx Did they ever respond? They didn’t respond to me.

@drizzydrexx 👋 Hello! We’re really sorry to hear your order never arrived, that’s definitely disappointing. Please DM us your email, phone number, and order details so we can look into this right away. -Kendall

@DoorDash_Help my order was taken both dasher and now they won’t answer my calls

@DoorDash_Help @CHF420Life720 Did they ever respond when you DM to them? They say this a lot and then dint don’t follow up.

@CHF420Life720 👋 Hey there! Getting scammed by someone that's not us is alarming and scary. Please send us a DM with your email, phone number, and more information so we can get to the bottom of this ASAP! -Melanie

This man is a restaurant owner and he says that Door Dash is a completely different restaurant within a restaurant. Prices are higher when you order from them because Door Dash can take up to 30% from the business. So when you think you are helping that business by ordering from them through Door Dash, sometimes you aren’t. He also says that Door dash sometimes lets the food you ordered sit for for 20,30, even up to 45 minutes before they pick it up. So when you get it and it’s cold and call to complain, it was made on time but they were late. As he says, I know it’s a convenience but I don’t like paying and extra fee. And herring this from him, I don’t think I will ever use it. Why don’t these restaurants just cancel their contract with Door Dash? Do you use Door Dash? Will what he said change your mind about using them? What’s been your experience with them?

@mascott04 @DoorDash_Help Did they ever respond? They never responded to me. @DoorDash_Help

@DoorDash_Help I just did. Thank you!! 🥰

This man ordered $35 worth of food from Door Dash and it went in the trash. He’s done with them. He already had his fears and phobias about using Door Dash but he was able put those aside. Well, his fear and phobia came true. This Door Dash delivery driver showed up to his house, hos delivery handle was Pocahontas. When the guy who ordered the food looked out the window he could see a dog inside the car. And as the big delivery driver man got out of the car, the dog had his nose in or close to the bag sniffing it. When he got his bagged order, he realized his drink was missing which he paid $6 for. He followed the driver back outside and could see dog hair all over the car, on the sides of the door, etc. He also noticed his drink didn’t have a seal on it. When he got back into his house, he noticed dog hair inside of his drink! You don’t know who is delivering your order to you or what they have done to it or where it has been. I’ll just order my food, if I order food, and pick it up myself. Better yet, all the more reason to prepare your own meals at home. Have you ever had an order like this go wrong with Door Dash or Uber Eats? Do you have the same fear and phobia this guy has?

@Cheesecake I got my free slice, but unfortunately…. @DoorDash_Help wasn’t able to help with the issue I had with my order from you guys @Cheesecake even though the entire order was throughout due to multiple strands of hair maybe you guys can help? $41 down the drain!

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@Cheesecake I did this deal via @DoorDash @DoorDash_Help …. Well, I ended up with hair on my food and had to throw it all out, even bit into it yuck!!! I was told there wasn’t eligible for a refund, even though I had clear photos. We all have dark hair none bleach blonde.

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@DoorDash_Help @nnnnazirah @DoorDash_Help @DoorDash ….. i’m still waiting on a response from a DM I sent

@nnnnazirah We're so sorry to hear your order was wrong. Please DM us your email, phone number, and order details so we can look into what happened! - Kim

fuck you @doordash how my order wrong and you can’t refund me???

Hey @DoorDash I ordered from The Cheesecake Factory and found multiple strands of hair in my food (photos provided). Denied twice, promised refund never issued, now I can’t even dispute it. $41.67 wasted. This is a food safety issue, please fix this.

found hair in my food from @Cheesecake and when I went through the channels described @DoorDash_Help @DoorDash said they couldn’t help. It’s ridiculous $40 of food thrown away and it wasn’t even just one piece it was multiple!

@torithemisfit They told me they refunded me for the multiple hairs. I found in my food over the phone. Then the next day nothing and when I called the follow up, they said they don’t know what I was talking about. @DoorDash_Help hopefully they’ll help you!

Told me they would be refunding my amount back to account used, then said last night that claim was denied, how are you going to deny what happened? I ordered groceries and didn’t get a single item of what I purchased!

@DoorDash is it protocol to deny someone compensation when they didn’t receive any of the items they paid for ? After telling me I would get a refund I spoke with a supervisor that told me they actually won’t be giving me anything back and there’s nothing they can do. @DoorDash

@WatkinsKortajia @DoorDash_Help @MichelleRo12666 I sent something to their inbox days ago now, they don’t reply when you privately DM them I’m not sure if it’s intentional so it looks like it’s resolved on public Twitter and then in private you’re ignored but that’s what happened with me so far @DoorDash_Help

@DoorDash_Help @MichelleRo12666 @DoorDash_Help can you check your inbox I have been contacting every one with no response for hours? Going back and forth over RAW food!!!!

@DoorDash I have $8 credit tha I would like refunded as I will not be using your services anymore. Please advise on next steps

@DoorDash_Help @Bee_Mackk They won’t respond to the DM, they did not to mine or many others after publicly replying:/

@Bee_Mackk 😱 Oh no! Not receiving your order can be a total mood killer! Please send us a reply with your email, phone number, and order information and we will be happy to look into this further for you! 🕵️‍♀️ -Claire