DoorDash Help

@CaptChunk234 There's no excuse to double down on disappointing you, @CaptChunk234. Can you send us a DM with your email and phone number as well as the order date so I can get to work fixing things here? - Thomas

@DoorDash_Help I placed two orders today one for breakfast and one for dinner today. Both orders were completely wrong. This morning they left out a sausage biscuit and bacon biscuit from biscuit like. Tonight from sonic the driver completely forgot the milkshake and drink.

@HazalKayan77 😱 Oh no! Not being able to dash can be totally nerve wrecking! Please send us a DM with your email and phone number and we will be happy to look into this further for you! 🕵️‍♀️ -Claire

@DoorDash_Help I never created a driver account, yet I’ve been banned from the system without even knowing it—why? I found this out while trying to sign up; the system warns me as if I already have an account. If I do have one, how can I find out? Did someone steal my information?

DoorDash is back up and running. We resolved a technical issue that temporarily impacted customers, Dashers and merchants. We are actively working to provide resolutions for any impacted Dashers and orders. We apologize for the disruption and thank everyone for their patience.

@alysonking4 Hi! How upsetting not to receive your order as planned. We want to take a look at this for you. Send us a DM with your phone number, email order date, and restaurant name to get started. -Mia

@DoorDash_Help I’ve been trying to get in contact with someone from DoorDash for two days now I spent over $30 on food and never received it!

@kliqdean Hi! I'm sorry to hear about the issues you had with your orders. We want to take a deeper look at this for you. Send us a DM with your phone number, email, order date, and restaurant name to get started. -Mia

First DoorDash order was wrong second one my driver left my food at a random house and isn’t answering me bro I am tired and just want to eat after work why is it so hard @DoorDash

@RichardLasquite Hi! Having a missing item is a letdown. We want to take another look at this for you. Send us a DM with your phone number, email, and what was missing from your order to get started. -Mia

WTF @doordash! I'm missing a whole item from my order and "Jacqueline" was a balding middle-aged man. This is unacceptable. @DoorDash_Help

@ufbuck Hey there! We'd love to help you out. We take issues like this very seriously and we understand the frustration of receiving the wrong order. Can you please send us a DM with your email address, phone number, and order information so that we can look into this ASAP? – Drew

@JoeJoe8019 👋 Hi there! We're sorry to hear you did not receive your order. Please send us your email, phone number and order details so we can investigate further. -Dina

a long winded speech only to tell me my food was given to someone else. I ask, “ok so what can be done?” Response: “You’ll have to refund the order with @DoorDash.” I ask, “what can be done with my food, I’ve waited half hour and am hungry.” “Can’t do anything, contact @DoorDash”

@Applebees Food ordered just after 6pm, arrived at Applebees at 630. Between 630 & 7 I was asked 4 times the name I was picking up for. 650pm the manager comes out and asks for my name on order, and she says “I got you.” 5 min later she sends out a random worker to give me

@BobAhad Not getting your order or refund is a complete letdown! I understand the frustration and would like to help look into this for you. Please send over your email, phone number, and order date/details to get started. -Lisa

@DoorDash @DoorDash_Help It is insane to me that I get someone else's order and you guys automatically decline the refund. Then I get on the phone with a customer support person that tells me the refund has been approved and will be issued. A month later and no refund in sight.

@RichlyAwthentic 👋 Hi there! We're sorry to hear you did not receive your order. Please send us your email, phone number and order details so we can investigate further. -Dina

So a @DoorDash delivery driver sent a picture in a message to me where she placed my order on the ground by a gate & not in front of my door, manipulated the 4 digit pin to complete the delivery, & was able to get both tips I left while my food was stolen. & @DoorDash_Help denied my refund!

@drizzydrexx Hi! Oh no! We want to take a deeper look at this for you. Send us a DM with your phone number, email, order date, and restaurant name to get started. -Mia

@DoorDash_Help my order last night was delivered with an empty bag

@tothestarss34 👋 Hi there! We're sorry to hear you order was not complete. Please send us your email, phone number and order details so we can investigate further. -Dina

@rreputaytionn @DoorDash Like the disrespect???😭😭

@DoorDash literally insane offered $4 back when there is PICTURE EVIDENCE of my ultimate pepperoni pizza coming like this (which was uneatable to me???) the small pizza was $19 and I’m getting $4 back even though you can clearly see THERES NO CHEESE PEPPERONI OR HOT HONEY WTF!!!

@Sunflowerboo__ Hi! Oh no! How upsetting to have this happen. I will be happy to take a look at this for you. Send us a DM with your phone number and email on your account to get started. -Mia

@DoorDash yall got me fucked up , yall took $9.99 from me then came back & and ion $96.99 then tried to take another $9.99 refunded one transaction. An kept my $96 I take life saving meds give me my fucking money back .

@Harlansburg33 Hi! I am sorry to hear you did not receive your orders. We would like to take a deeper look at this for you. Send us a DM with your phone number, email, order dates, and restaurant names to get started. -Mia

I have placed 2 ORDERS with you over the last 4 hrs and HAVE NOT RECEIVED THEM! Your customer service was ZERO help! Please conract me. This is BS!!! @DoorDash

@Threadandthighs Hi there, we’re really sorry to hear about what happened and understand how frustrating getting your order cold must be. Please send us a DM with your email address, phone number and order information so we can look into this for you. - Eva

@DoorDash_Help Was melted, & I reported it & was only offered a $10 credit on a $35 order, when the food was so cold & soggy it was inedible, & the drinks were gross, considering canceling my subscription because I'm tired of paying so much for food I can't even eat!

Really annoying that I've been having a lot of issues with @DoorDash_Help recently! Yesterday I had 2 in the same day, one where something was missing, & the 2nd my food was picked up at 10:45, & I didn't get it until 11:17, it was cold & soggy, drinks were flat & my frosty 1/2

@MollyHks Hi! How frustrating to receive your order delayed and cold. We will be happy to take another look at this for you. Send us a DM with your phone number, email, order date, and restaurant name to get started. -Mia

Ordered food from @DoorDash - took 40+ mins to arrive after pickup, arrived stone cold and inedible. Provided photo evidence, escalated, and been refused any refund or compensation at every step. Poor service and worse follow-up. #DoorDash

@makxbx2 Hi! How upsetting to have this happen. We will be happy to take another look at this for you. Send us a DM with your phone number, email, order date, and restaurant name to get started. -Mia

@DoorDash how yall deny my refund when the food gave me food poisoning??? Thats crazy

@Cheyenn17509948 Hi! I'm sorry to hear you did not receive your McFlurries. How frustrating to have this happen. I will be happy to take another look at this for you. Send us a DM with your phone number, email, and order date to get started. -Mia

Hey @DoorDash @DoorDashHelp, your support chat refused to refund me for 2 McFlurries that McDonald's couldn't make because their machine was broken. Then your phone agents hung up on me when I asked for a supervisor. You are legally charging me for food I never received. Fix this

@OrthelandoftheG Hello, Having your order canceled can definitely be a frustrating situation and we understand your concern. We would love to take a closer look at this if you could DM us your email, phone number, and the date of the order. Thanks! -Ashley

@doordash Dealing with your agents cost me time and IQ points I cannot afford to have lost. Long story short: Pizza me, delivery bad. Doordash somehow worse. Merry Saturday.

@DoorDash @DoorDash_Help All I wanted was a pizza. Thank you for canceling my order after said pizza was picked up. Thank you, also, for making me navigate your "help" section on the doordash web site.

@IWackadoodle We certainly appreciate your feedback, however, this was not a mistake, and you are entitled to the refunds and/or credits that were provided. We will be sure to pass along your feedback, however, for further review. Feel free to send us a DM if you have any questions. – Cameron x.com/messages/compo…

@DoorDash @DoorDash_Help He I just had a very strange Doordash problem and your help system cost you a lot of money. I have feedback about your automated system's language training.

heyyyy...how y'all doin.... we've resolved the issue and are working hard to correct any impacted Dashers and orders ASAP. We are SO sorry. @DoorDash_Help is here to help with any support needs.

@DeplorableOne19 Hello, Not receiving your order can definitely be a frustrating situation and we understand your concern. We would love to take a closer look at this if you could DM us your email, phone number, and the date of the order. Thanks! -Ashley

@DoorDash Customer places an order through @DoorDash, the dasher picks it up and then the order gets voided. Have to call someone in India and he tells me that we voided the order which is a lie. That's legalized theft.

walked into the kitchen to try and cook and immediately opened doordash instead