DoorDash Help

@DopeDaj We're always here to help! Please DM us your email, phone number, and order details so we can look into what happened! - Kim

@DoorDash needs to have a class action lawsuit against them with the way they try to keep people’s money and not refund them 🧐

@bellxegaming @DoorDash Hi! How upsetting to have your order arrive this way. We will be happy to take another look at this for you. Send us a DM with your phone number, email, and order date to get started. -Mia

@DoorDash Denying me a refund when i sent proof and there’s literally another liquid in my food bag is fucking insane. you can literally SEE it’s not the soda that’s spilt. it smells like piss and my account history is perfectly fine. FUCKING BS TRASH ASS CUSTOMER SERVICE

@DirtyDubs34 @DoorDash Hi! Not receiving your lunch as planned is frustrating. I will be happy to take a look at this for you. Send us a DM with your phone number, email, order date, and restaurant name to get started. -Mia

Lol love my life, doordash driver stole my fucking lunch and @DoorDash won’t refund me or even allow me to chat with someone about my order

@NicholasOr27873 @DoorDash @SECGov Hi! Not receiving your order as planned is upsetting. We will be happy to take another look at this for you. Send us a DM with your phone number, email, and order date to get started. -Mia

@DoorDash You are FRAD and so are your criminal drivers who threaten customers lives. Two days in a row never delivered and ZERO refund. #CANCELdoordash FRAUD @SECGov

@MarkWal35709868 Hi there, we’re really sorry to hear about what happened and understand how frustrating having your account hacked must be! Please send us a DM with your email address and phone number so we can look into this for you. - Eva

@DoorDash_Help My Doordash account got hacked this morning. What do I do?

Heads up — our Mother’s Day promo is temporarily paused. We’re working on it — hang tight!

@RichardGroenke Hi there, we’re really sorry to hear about what happened and understand how frustrating having your order delivered incomplete must be. Please send us a DM with your email address, phone number and order information so we can look into this for you. - Eva

@DoorDash So let me get this straight!!! something arrives at my door but it's not complete. you refund under half the cost!!!!for the single item that was not delivered. YOU ARE ROBBING PEOPLE and letting your "drivers" get away with bullshit. Have numerous transactions that do not add up. I think "I" we should talk to some lawyers @DoorDash is truly a scam

@autothotrollou1 Hi there, we’re really sorry to hear about what happened and understand how frustrating not having your order delivered must be. Please send us a DM with your email address, phone number and order information so we can look into this for you. - Eva

@DoorDash_Help nice try on your theft attempt. You see, when an order never gets delivered, you issue the refund. That is the basics of how that interaction works. If you don't refund me, I will just issue a charge back instead. You don't get to keep my money without service

@xoxojoy26 Hi there, we’re really sorry to hear about what happened and understand how frustrating not getting your refund must be. Please send us a DM with your email address, phone number and order information so we can look into this for you. - Eva

@DoorDash_Help I am being denied a refund for an order that a Doordash rep cancelled. The dasher Jemesha in Little Rock STOLE the order. The rep cancelled the order but won't refund it. Why am I still paying for an order that I didn't get? It was over $60 and this is unacceptable

@GG123710 Hi there, we’re really sorry to hear about what happened and understand how frustrating having your account deactivated must be. Please send us a DM with your email address and phone number so we can look into this for you. - Eva

@DoorDash_Help Hello, my Dasher account was suspended and I believe there may have been a misunderstanding. I already contacted support but I have not received a clear explanation or resolution yet. I would like to request a manual review/escalation of my account. Please help meeeee

@BBQwingguy Hey there! We'd love to help you out. We take issues like this very seriously and we understand the frustration with having issues on your orders. Can you please send us a DM with your email address, phone number, and order information so that we can look into this ASAP? – Drew

Who wants to start a class action against @DoorDash with me? Reporting an issue with your order never works. Here is the App AND the web - TWICE this week. AND they never answer DMs. Anything to avoid accountability.

@S6X____ Hey there! We'd love to help you out. We take issues like this very seriously and we understand how frustrating it is when your order is stolen. Can you please send us a DM with your email address, phone number, and order information so that we can look into this ASAP? – Drew

YO @DoorDash GIVE ME MY REFUND. YOUR DRIVER STOLE MY TACO BELL!!!!

@kaylinmd 😱 Oh no! Not receiving your full order is enough to ruin anyone’s day! Please send us a DM with your email, phone number, and order information and we will be happy to look into this further for you! 🕵️‍♀️ -Claire

@DoorDash_Help how is it that I was literally missing items from my order but the issue “doesn’t qualify for a refund or credit” ????

@zachmoskow 😱 Oh no! This is certainly not the experience we want for our customers! Please send us a DM with your email, phone number, and order information and we will be happy to look into this further for you! 🕵️‍♀️ -Claire

My vegetarian mom ordered a cheese quesadilla and it came with beef. And it took 40 minutes to deliver and these are my only two options at 11 o’clock at night. @DoorDash @DoorDash_Help what the heck?

@TimFowl49480669 I'm happy to get some eyes on what happened here to get anything escalated, can you send a DM to this account with your email and phone number as well as the order date so I can get started?

@DoorDash_Help @NewYorkStateAG It’s alright I’m taking care of things on my end BUT YOU should actually look at the picture further there’s a bigger problem

@DoorDash_Help I got the wrong order subways NOT answering

@TimFowl49480669 @NewYorkStateAG Hello, sorry you received the wrong order. The order was direct with Subway and not through the DoorDash platform, we’re unable to view the order details or make changes. Please contact Subway directly for further assistance. I’ve submitted feedback about your experience. -Avery

Ok @DoorDash_Help JUST IGNORE ME THEN @NewYorkStateAG

@ansonsination Hey there! We'd love to help you out we understand the frustration with not being able to log into your account! Please send us a DM with your email, phone number, and what we can assist you with today. -Drew

@DoorDash effed up my account. And I can't log in, and says contact doordash, but their app has no way to contact. Luv how they say things that doesn't make sense. Like saying, oh yeah, make some fried chicken with an egg.

@MaestorTV 😱 Oh no! Having your order arrive late can be totally nerve wrecking! Please send us a DM with your email, phone number, and order information and we will be happy to look into this further for you! 🕵️‍♀️ -Claire

Yooo @DoorDash Why does my driver get to sit at best buy for 10 minutes with my food

@OnceYouCAL Hey there! We take issues like this very seriously and we understand the frustration with not receiving the correct items in your order. Can you please send us a DM with your email address, phone number, and order information so that we can look into this ASAP? – Drew

@DoorDash got me fucked up 🤬 @McDonalds scamming meals. I order, paid for a large fry- got a large fry box with medium quanity. Pic proof submit to DoorDash- denied refunding my money. Is you cool bruh, cuz wtf you letting it happen unsanctioned like its right @DoorDash_Help

@TVoncarlow15635 Hey there! We'd love to help you out. We take issues like this very seriously and we understand the frustration with receiving the wrong item. Can you please send us a DM with your email address, phone number, and order information so that we can look into this ASAP? – Drew

@DoorDash_Help Ordered 4mg nicotine, received 8mg. Sent photo proof of receipt vs wrong item. Support refused a refund, asked if I needed help, I said "Yes", and they ended chat! Delivering the wrong nicotine strength is a safety issue. Check screenshots and fix this.

@livthehippie Hi there! We take issues like this very seriously and we understand the frustration with not receiving a credit or a refund for your missing items. Can you please send us a DM with your email address, phone number, and order information so that we can look into this ASAP? – Drew

@DoorDash @DoorDash_Help Placed an order and missing items. Of course, submitted this and wasn’t allotted a credit or refund. Hence why I don’t use the app anymore. Why have the feature to get help for no help?