APCO Canada

This National Public Safety Telecommunicators Week (NPSTW), we celebrate the dedicated professionals who are truly the voice of public safety in Canada. Behind every 9-1-1 call is a calm, trained voice; coordinating help, saving lives, and supporting our first responders when seconds count. Watch this video from APCO Canada and see what makes this such an incredible, meaningful career. If you’re looking for purpose-driven work where you make a real difference every single shift, public safety communications might be the perfect path for you. We are the voice of public safety. Thank you to all our telecommunicators for everything you do, today and every day. #NPSTW #PublicSafety #APCOCanada #911 #FirstFirstResponders CareerInPublicSafety

This week, April 12–18, we proudly recognize National Public Safety Telecommunicators Week here in Canada! To every dedicated 9-1-1 call-taker, dispatcher, and public safety communications professional: thank you for being the calm, critical voice behind every emergency. Your expertise, composure under pressure, and unwavering commitment keep our communities safe every single day. APCO Canada salutes your vital role in Canada’s public safety network. 💙💛💚❤️ #NPSTW #PublicSafetyTelecommunicators #APCOCanada #ThankYouDispatchers

Standing room only at the most attended session of the BAPCO Annual Event 2026! The session “Taking the Next Steps to Deliver ESN” drew a packed house as members received the latest project updates on the rollout of the UK’s Emergency Services Network (ESN). Huge thanks to our expert speakers for sharing critical insights: • John Black, Programme Director – ESMCP, Home Office • Faisal Mahomed, Managing Director – ESN, BT/EE (Mobile Services) • Steve Kelly, ESN Implementation and Integration Leader, IBM (User Services) Momentum is building toward delivering reliable, mission-critical communications for Britain’s emergency services. Exciting times ahead! #BAPCO2026 #ESN #EmergencyServices #PublicSafety #CriticalCommunications

APCO Canada is proud to be part of this strong international coalition, standing shoulder-to-shoulder with our global colleagues in public safety communications. We’re on the ground in Coventry at the BAPCO Annual Event 2026, connecting, learning, and sharing Canada’s progress on NG911, mental health initiatives, and the future of emergency response. Excited to collaborate with the UK’s emergency services community and bring home fresh insights to strengthen public safety back home! 🇨🇦🇬🇧 #BAPCO2026 #PublicSafety #EmergencyCommunications #APCOCanada #NG911 #Coventry

APCO Canada 2026 Call for Presentations Deadline for Submission: May 15, 2026 evoque.swoogo.com/presentations2…

APCO Canada 2026 Call for Presentations The Call for Presentations invites APCO Canada members, industry associates, business professionals and educators to submit a presentation proposal for Professional Development Educational Sessions to be presented during the conference. •NG911 •New Technologies/ AI •Managing Budgets & Staffing Costs •Work/Life Balance •Change Management •Mental Health Issues •Leadership •Mentorship

In the latest issue of Open Wavelength, Eyra Abraham, Founder of Lisnen Inc., delivers an important analysis with the article  "The Hidden Bias in Artificial Intelligence Used for Public Safety Communications". As emergency communications centres increasingly turn to AI to manage workload pressures, Eyra points out that these systems unintentionally exclude the 27% of Canadians living with disabilities. From AI-assisted policing tools to NLP driven 911 systems and crisis communications platforms, she demonstrates how data gaps, inaccessible design, and limited disability representation can translate into real-world risk. This article is not just a critique, but also a roadmap. Drawing on her lived experience and technical expertise, Eyra introduces the HUMAN Framework, offering practical guidance for building inclusive, equitable AI systems in public safety. Her message is clear: innovation without inclusion can deepen inequity. For leaders in public safety communications, policy, and AI development, this article is essential reading, and a call to design systems that truly serve everyone. openwavelength.ca/index.php/OW/a…

Our thoughts are with the victims, families, and community of Tumbler Ridge after the heartbreaking shooting at Tumbler Ridge Secondary School and a nearby home. We honor the dedication of public safety communicators and first responders who coordinated the rapid response. APCO Canada is here to support our members and partners in BC during this difficult time. #TumblerRidge #PublicSafety

Exciting news for public safety communications pros! Join us at the APCO Canada 2026 Conference & Tradeshow in beautiful Halifax, Nova Scotia, from November 16-19. Dive into cutting-edge sessions, network with industry leaders, and explore the latest tech in emergency communications. 🌟🚨 We’re calling for presentations shortly so be ready to share your expertise and insights! Also, be ready to nominate deserving colleagues for awards to celebrate their outstanding contributions to our industry. Book early to lock in savings on registration, spots fill up fast! #APCO2026 #PublicSafety #HalifaxNS #apcocan2026

Proud to share the publication of our latest article, “Seven Ways AI Is Transforming 911 Emergency Response,” now live in Open Wavelength. Authored by Peter Frijio of NiCE Public Safety, the article explores how Artificial Intelligence is no longer a future concept in emergency communications—it’s already making a real impact. From helping dispatchers prioritize calls and automate time-consuming tasks to improving call-handling accuracy, AI is freeing up critical time for what matters most: delivering faster, higher-quality emergency response. In a profession where every second counts, AI is emerging as a powerful partner—enhancing operational efficiency while supporting the people on the front lines.  Read the article here: openwavelength.ca/index.php/OW/a…

As the clock strikes midnight and we welcome 2026, APCO Canada extends our deepest gratitude to all first responders across the country who are on duty tonight. To our dedicated public safety telecommunicators, dispatchers, police officers, firefighters, paramedics, and every hero keeping watch while others celebrate: Your unwavering commitment ensures Canadians ring in the new year safely. You are the vital link, the calm voice in the storm, and the protectors of our communities, often unseen but always essential. Thank you for your service, sacrifice, and strength. Stay safe out there. Wishing you and your families a healthy, peaceful, and prosperous New Year. #PublicSafety #FirstResponders #ThankYou #HappyNewYear #APCO Canada 🇨🇦

Thinking about the @_NRPS_ female police officer who was shot this morning responding to a call for service, and those who are still dealing with the armed suspect. Our thoughts and prayers go out to all of you at during this stressful time!

A big thank you to all our members, sponsors, and vendors for making the APCO Canada Conference and a Tradeshow an amazing success here in Niagara Falls, Ontario. We wish you all safe travels home, and look forward to sharing our highlights in the near future. #apcocan2025

Congratulations to Lisa Osika of @HamiltonPolice on winning our booth giveaway at #APCOCanada, and thanks to everyone who stopped by for a demo of HxGN OnCall. If you didn't make it, good news — you can check out our tech online! hxgn.biz/4p8TKVM #apcocan @APCOCanada

@EComm911_info Well deserved by all. Grateful that they could attend to receive the awards. Thank you for your service!

We're proud to share that E-Comm employees have received two prestigious national awards from @APCOCanada, recognizing both a team and an individual for their exceptional work in emergency communications. Our Fire Dispatch team received APCO Canada's Team Award for their outstanding efforts and professionalism during one of the most challenging fire response operations in E-Comm's history. On August 6, 2024, they responded to multiple large structure fires across Vancouver, including a four-alarm blaze that spread to eight homes and involved a crane collapse. Their calm approach and coordinated communication under intense pressure ensured an effective yet compassionate response, showcasing exemplary emergency communications. We also congratulate Tanya Silletta, named Trainer of the Year. Since joining E-Comm as a training specialist in 2019, Tanya has trained over 100 police call takers and 50 police dispatchers, meaning that 74% of our current employees at the Vancouver Island centre have learned their roles directly from her. Her dedication, compassion and mentorship have had a lasting impact on our organization and the next generation of emergency communicators. We're incredibly proud of Tanya and our Fire Dispatch team for being recognized nationally for their leadership, teamwork and commitment to public safety. Congratulations! Learn more: ecomm911.ca/e-comm-staff-e… #911BC

Things are happening at #apcocan2025

Looking forward to an amazing week! #apcocanada #2025 #publicsafetycommunications