Caroline Mumo Kasyul

@Mzeemoja_ @_James041 @boltapp @Mzeemoja_ what annoyed me is telling her to use an alternative route that's short cut and she refused. Mum told her achanishuke if hutaki kusikia, mark you it's raining and yuko na my niece in school uniform. Ikabidi wapande Boda ndio asiwachwe na gari.

@CKasyul @_James041 @boltapp Mtu akiacha kutumia bolt hakuna mtu huwa anamwambia. Very stupid app. You report a serious issue, and they think throwing compensation at you will fix everything. Deleted the app ikiwa na some amount ya compensation za kijinga.

@boltapp I am very disappointed with your Bolt App Support, I reported a rude driver this morning who didn't want to listen to instructions of using an alternative route because of the traffic Jam. Instead she was abusive In front of my Mother and Niece. I requested the ride

@Mzeemoja_ @_James041 @boltapp Bolt should style up by taking their customers seriously. Just the way we stand with some of their drivers when facing rude customer. Hiyo compensation wakae nayo

@_James041 God protect us 😢

GMOs are being made by the same bioterrorists making viruses and selling you vaccines. They are creating a sick population to create a market for the pharmaceutical industry. This clip is only 48 seconds long 🎤

@_James041 @boltapp

@_James041 @boltapp

As a gesture of goodwill, I’ve arranged a compensation of KSH 200 for you. Kindly ensure that it is accepted within 48 hours, as it will expire after that period. Have a great day! I decline compensation,I didn't ask for it but for disciplinary action taken against the driver

@boltapp @_James041 Hi Carol, I'm Prasanya from Bolt Support. Thank you for your patience while we continue investigating the issue with the reported party. I understand this situation may have been distressing, and we truly appreciate you bringing it to our attention.

@boltapp Kindly work on this Asap.

@CKasyul Hello Caroline, thank you for reaching out. Please note that we do not tolerate rudeness or abusive language on our platform. Reports of this nature are carefully reviewed, and appropriate action is taken.

@boltapp @abuyamasta is the rudeness and abusive language part of your driver's CV? Because no action or follow up has been taken after I reported your driver.

@boltapp It's been more than 2 hours since Joe said he will get back.

@CKasyul Kindly be patient, our in-app team will get back to you via in-app, as support via social media is limited and regulated by GDPR. Thank you for your understanding.

@boltapp How long does it take to call a client? The matter happened around 10 am, it's now 12:45pm.

@CKasyul Hello Caroline, we are concerned that the driver was impolite, and we know how disappointing this is. We do not tolerate such behavior on our platform, and we would like to follow up. We can see that our in-app team is working on this via in-app.

@boltapp carolkiema79@gmail.com

@_James041 So sad 😢

This is Embu County. The governor is the UDA Chairperson. The Senator speaks like a class two drop out and cannot read a complete sentence. Zero governance,zero oversight. We are doomed and even kids are seeing the mess.

@abuyamasta Leo Bolt wamenifikia. Rude driver worst of it a lady. Unfortunately I can't DM you.

Uyu dem ali request bolt boda imletee mzigo, kufika akakataa kulipa, vile jamaa aliamua kurudisha mzigo kwenye alitoa dem akamuita mwizi. Na ivo ndio mob justice walimuangukia kumchapa na kumuumiza. When will bolt start taking action against their broke riders?

@Mercymasai3 We share the same Birthday Month

Bado ni birthday month yangu still taking them gifts 🤗. Another one added to my collection 🥰.

@Aestheticswallz Amen 🙏🙏🙏

James 1:12