Roy Atkinson

There is a growing chorus complaining about “#AI slop” in #ITSM. Generic articles. Confident summaries that flatten nuance. Strategy outlines look impressive until you implement them. But before we treat this as a technological failure, we should pause. itsm.tools/ai-slop-genera…

@LisaLisajm5 @blairplez @enterprisecon @laurasmackey Hello to you both!

Yearly selfie with @blairplez at @enterprisecon.🙂 #Five9 #CXNation @laurasmackey

We are offering a complimentary 60-minute Executive Overview designed specifically to help executive teams and key stakeholders understand, strengthen, and accelerate their SIAM journey. Find out more here: scopism.com/book-your-free… #Scopism #SIAM #Review #Service

Transforming the Commerce Engine and Delivering a Better Customer Experience linkedin.com/pulse/transfor… via @LinkedIn

Judges’ Choice Award for @SouthwestAir at #CongaConnect

Nathalie Myers, Conmunity Champion! #CongaConnect

Jack Henry wins the buyer experience award at #CongaConnect

Pediatrix Medical Group wins the momentum award. #CongaConnect

⁦@united⁩ wins the Digital Impact Award at #CongaConnect

⁦@IBM⁩ wins the commerce excellence award at #CongaConnect

Contract Lifecycle Management drew a big after-lunch crowd in the #CongaConnect Innovation Hub. @Congahq

Clever play! #CongaConnect

Packed house and a significant number stood up to self-identify as @PROS_Inc customers here at #CongaConnect for the first time.

AiMe throughout the commerce chain. #CongaConnect

Evolu tion of AiMe #CongaConnect Not just faster; smarter.

AI should be: Open and connected Agentic Predictive Embedded and conversational Unified data model Adaptable and future ready - Rohit Chhabra, Chief Product Officer, Conga #CongaConnect

Disconnected point solutions create complexity that slows business down. - Rohit Chhabra, Chief Product Officer, Conga #CongaConnect

Hot off the presses: when @CongaHQ asked revenue leaders how confident they were in their pricing decisions...only 8% said they could confidently measure and report on the business impact of their pricing decisions. Ouch! #CongaConnect

Conga’s AI, AiMe #CongaConnect

AI should be Embedded, Domain Specific, and Conversational, says Dave Osborne #CongaConnect