Southwest Airlines

@soccerdad314 Hi, Shawn. Thanks for reaching out to us. We apologize for the delayed response as we tackle higher volumes than normal. Feel free to send us a DM if you are still needing assistance. - Zee twitter.com/messages/compo…

This is how little @SouthwestAir actually cares about doing the right thing. On hold for over 2 hours with no idea how much longer so I try the chat and this is what I get. You stole my flight credit from me and I want it back! Shame on you for not caring about your loyal fliers!

Thank you so much for sharing this! We love hearing that you and your family had such a great experience on your SAT–SNA trip. Assigned seats, smooth boarding, and an awesome crew — that’s exactly what we aim for. Two thumbs up right back at you, and we hope your Disney adventure was just as magical. - DeAnn

@SouthwestAir I see all the negative posts but the family and I had a very positive experience round trip SAT-SNA last week going to Disney. Assigned seats, quick boarding and great flight staff. 2 thumbs 👍🏽 UP

@Half_lb Hi, LBeck. Thanks for reaching out to us. We apologize for the delayed response as we tackle higher volumes than normal. Feel free to send us a DM if you are still needing assistance. - Zee twitter.com/messages/compo…

@SouthwestAir your new system is broken. If you want to look at upgrading a seat and click on someone in your reservation it automatically bumps them off your reservation and you can’t get them bad on. Never flying SW again.

@CJSportsmonkey Thanks for reaching out! We are excited to have you on your special day. Please DM your confirmation number. - Alvaro

Good afternoon @SouthwestAir Will be flying with y'all on my birthday. How about an upgrade as an early Bday present?

@Andipatino1 We apologize for the delay reply. - Alvaro

@SouthwestAir Sad to say your 2 days late but thank you for even reaching out to say something

@SouthwestAir on hour 3 of hold .... im just trying to add my pet to my reservation 😭

@koltes88394 Hi, Todd. Thanks for reaching out to us. We apologize for the delayed response as we tackle higher volumes than normal. Feel free to send us a DM if you would still like to discuss your concerns. - Zee twitter.com/messages/compo…

@SouthwestAir Over 3 hours holding for a phone agent. Finally get through and the call drops. The agent then somehow wipes out the reservation leaving family stranded at gate in TYS. Local agents no help

@Wideout111 Hi. We're sorry we were unable to respond sooner and regret you experienced irregular operations. Please fill out this form to request compensation support.southwest.com/helpcenter/s/v… Pernell

@SouthwestAir help our flight 1294 is being rerouted to another airport But nones tells us what happens next?

@gojaxgo Hi, Jax. We're sorry to hear you experienced a delay this morning. Our records indicate that Flight# 2530 was delayed for a total of 11 minutes. We understand that delays are inconvenient, no matter the length. We apologize for any disappointment this may have caused.- Pernell

@SouthwestAir another flight another delayed departure. This time a first flight of the day WN2530 from lax to las. What used to board in 20 min is now in minute 40. You used to turn planes in less than 40! Isn’t this system costing you money in delays?

@JPhonharat19187 Hi, Joy! Thank you for taking the time to reach out and I'm sorry to hear that your account was compromised. When you have a moment, could you please send us a DM with your Rapid Rewards number so we can take a further look into this? - Rai

@SouthwestAir : My Rapid Rewards account was compromised and my points were redeemed without my permission.

@ChuckDiesNuts Hi, Chuck. Thanks for reaching out to us. We apologize that we were unable to respond to you sooner, and regret the disruption to your travel plans. Feel free to DM us if you still need assistance - Zee twitter.com/messages/compo…

Dear @SouthwestAir im stuck at gate 15 in austin wondering if you will let me get on this flight BECAUSE YOU CANCELED MY FLIGHT YESTERDAY. I am on standby apparently. Please do know i will waste a week of my life annoying you and your customer service people. Im that petty.

Hi, John. Thanks for reaching out to us, and I apologize for any disappointment caused during your travel on today. We’re listening closely to Customer feedback and continue making adjustments to help improve boarding and make it easier to find overhead bin space near your seat. - Zee

@southwestair I’m in row 4 boarding group 2 and my bag is 11 rows behind me. How is this better?

@NotoriousHEC Sorry for the delayed reply, Darth. Please DM if you still need assistance. - Alvaro

@SouthwestAir Do y’all have a different number where I can speak to a representative? I’ve been on hold going on 2 hours now. Thank you.

@asa1bap_a Hi, AndreaMarie. Thanks for reaching out to us. We apologize for the delayed response as we encounter higher volumes than normal. Feel free to send us a DM if you are needing assistance. - Zee twitter.com/messages/compo…

@SouthwestAir had to hang up after holding 3 hours trying to report a seating issue #SouthwestHeart what ♥️ or care to resolve issues. Looking for another airline for reg monthly trips to PHX!

@sapulver Hi, Stephanie. Thanks for reaching out to us. We apologize for the delayed response, and regret any disappointment caused during your recent travel. Feel free to send us a DM if you would like to further discuss your concerns. - Zee twitter.com/messages/compo…

@SouthwestAir is #wnfail at this new seating model. Booked, paid, and confirmed for new flight and our family was not only moved to downgraded seats but also split up with children. This is #notfeelingtheluv

@toddcnichols Hi, Todd. Thanks for reaching out to us. I apologize for the delayed response as we encounter higher volumes than normal, and we regret learning about your less than pleasant experience. Please send us a DM if you would like to further discuss. - Zee twitter.com/messages/compo…

@SouthwestAir I just submitted a Customer Relations complaint about a humiliating gate agent interaction boarding Flight 4796 FLL to Nashville. My wife and daughters witnessed it and were shocked. We have been loyal Southwest flyers for years. Hoping someone at Southwest can help

@oldguysruledrv You make us blush! You have a special place in our #SouthwestHeart. ❤️ 💛 💙 - DeAnn

@SouthwestAir Flew to Phoenix from San Diego no issues, boarding process was a breeze, no delays. The plane was full no seats open. Thank you SWA ❤️.

@CarlosA63816247 Hi, Carlos. Thanks for reaching out to us. We apologize for the delayed response as we tackle higher volumes than normal. Feel free to DM us if you still need assistance. - Zee twitter.com/messages/compo…

@SouthwestAir Is SouthWest part of the TSA? CURRENTLY ON HOLD FOR 1 HOUR AND 42 MINUTES AND COUNTING for help with my tickets purchase. Why???

@NicoHerreraB Hi, Nicolas. Thanks for reaching out to us. We apologize that we were unable to respond to you sooner, and we regret the disruption to your travel plans. Feel free to DM us if you still need assistance. - Zee twitter.com/messages/compo…

Hi @SouthwestAir, Our flight #2969 from Miami to Houston was moved to Thursday, which completely disrupts our trip to Las Vegas for a trade show. We already have hotel reservations and show tickets booked. Could you please help us get rebooked on the earliest available flight?

@noahgilmore918 Sorry for the delayed reply. Feel free to follow up with us if you still need assistance. - Alvaro

@SouthwestAir I've been on hold for 2+ hours trying to get rebooked from 2 cancelled flights today, now you have me on standby tomorrow without an opportunity to pick my own rebooking. Ridiculous.