Customer support services

@BradleyBowen22 Hi,Can you send us a DM with some more information regarding the issue you're encountering? Thanks, Melvin!

@RoyalMailHelp please can you reply to my DM re a missing parcel.

@gravelvet Hi,Can you send us a DM with some more information regarding the issue you're encountering? Thanks, Melvin!

@RoyalMailHelp I'll dm you the tracking reference, the case reference, and the redelivery reference numbers and all. I have given all of t his info over and voer and over for a month now.

Another week, another hour on hold with @RoyalMail @RoyalMailHelp @parcelforce i genuienly might have to report my parcel so stolen by them, because they refuse to deliver it.

@TCG_Topless Hi, Please send ourselves a DM and we would be happy to assist you further. Thanks

@RoyalMailHelp @RoyalMail @RoyalMailHelp I'm still waiting for a response. Can someone please help?

@RoyalMailHelp My package has been on "Item leaving the UK" since last Friday. I'd like some more information about its whereabouts if you could provide it. With a real person, please.

@remxrose Hi, Please send ourselves a DM and we would be happy to assist you further. Thanks

@kayschofield50 Hi, Please send ourselves a DM and we would be happy to assist you further. Thanks

@RoyalMailHelp I’ve had no resolution to you losing my parcel so still furious and frustrated! I told you there seems to be no details of address for DM 🤷‍♀️

@JamieBates303 Hi, Please send ourselves a DM and we would be happy to assist you further. Thanks

@RoyalMailHelp Sent you a DM yesterday but no reply been unable to reach anyone by phone either

@RoyalMailHelp I have a RM24 signed for parcel that was a missed delivery and sent to local sorting office for collection. Customer collected a week ago but still shows that it’s not been collected???

@SimonMayer10 Hi, Please send ourselves a DM and we would be happy to assist you further. Thanks

@RoyalMailHelp some issues with parcel delivery in Milton Keynes? 2 parcels pending,“we were unable to deliver this today”. Spoke to delivery office, they’re not sure where the parcel is! I have another that says due today - still at regional sorting centre according to tracking!

@disorderlydr Hi, Please send ourselves a DM and we would be happy to assist you further. Thanks

@RoyalMailHelp being on hold for 50 minutes for an advisor then being hung up on is fun. package arrived in the UK on the 9th, "missed delivery" (without a missed you card) on the 10th, rearranged delivery TWICE and it's still not here.

@QPRvappu Hi, Please send ourselves a DM and we would be happy to assist you further. Thanks

@RoyalMailHelp Why am I receiving emails from you in Swedish? I don't speak Swedish. I have no idea what that email says. I'm Finnish.

@andymillington Hi, Please send ourselves a DM and we would be happy to assist you further. Thanks

@kevatkinson kindly follow back and send a DM for further assistance.

@chatDept_ Amazing please send me $100

@kevatkinson kindly send a DM.

@ServicesTeam3 Sure I need $100 compensation.

The postal service is broken @RoyalMail special delivery now two days later and still not delivered. Tried to call customer services to be told there is a 60 minute wait. What an embarrassment of a service.

@JamieBates303 Hi,Can you send us a DM with some more information regarding the issue you're encountering? Thanks, Melvin!

@Matt_Felgate Hi,Can you send us a DM with some more information regarding the issue you're encountering? Thanks, Melvin!

@RoyalMailHelp So you're happy that people are using your system to send me information on other peoples parcels? Not a GDPR issue?

Hey @RoyalMail why am I recieving an email for someone else's parcel?

@KatieGilkes13 Hi,Can you send us a DM with some more information regarding the issue you're encountering? Thanks, Melvin!

@RoyalMailHelp @royalmail - please can someone reply to my DM

@RoyalMail hi there. How can I get in touch with someone about a parcel I’ve sent tracked 24, but it’s showing it’s being sent back to me but no movements for the last two weeks. Thanks