Rebecca Binks

@Tesco I’ve accidentally placed an order to be delivered to my old address. I need to cancel this please. Is there any way to do this online rather than calling?

@sainsburys have you changed the recipe or is there a problem with this batch? We normally buy this with no problems but the one we've bought today is inedible. It's so sour.

@sainsburys how do I get a response please? I'm still experiencing the issue and still no one has replied to me.

@sainsburys could you reply to my post please? I'm just getting spam bots posing as yourselves replying to it.

@sainsburys something seems to be glitching on the app. I'm trying to book a delivery slot but it tells me I need to log in but on the log in screen it shows me as logged in. But I can't book the slot as it says I'm not logged in. When will this be resolved?

@ElectricityNW trying to report a power cut online. It says it can't find my address even though I've selected it from the drop down. Calling isn't an option. Please can you advise?

@sainsburys I've had more meat delivered on my online shop that has gone off before it's use by date and I've had to throw out. Please can you advise?

@sainsburys hi, where can I raise a product quality issue please?

@StagecoachCNL I can't plan any routes on the new journey planner. I just get this message no mater what times or stops I choose. Please can you advise?

@citizensinfo I did that but there was no answer with a long wait time holding message and I didn't have time to wait on hold that long. Is there an email address that's responsive I can use?

@binksyyyy Hi , it might be best to contact our Citizens Information Phone Service (CIPS) to discuss your query in more detail. You can contact CIPS by phone from 9am to 8pm, Monday to Friday, on 0818 07 4000. If you are calling CIPS from outside Ireland, you should dial +353 21 229 8178.

@citizensinfo Hi, I'm trying to get in touch from the UK but can't get through on the phone and no reply to my emails. How do I get in touch please?

@HiveHomeUK customer service is absolutely appalling. I’ll never purchase another Hive product again.

@SkyHelpTeam any update?

@SkyHelpTeam I can’t make or receive any calls despite having full signal and no outages being reported on your website. I see I’m not the only one with this issue. Please can you advise?

@sainsburys @sainsburys I’ve already tried all of that

@binksyyyy Hi Rebecca, I'm sorry you're facing technical difficulties. Please clear your browsing history on your device. If you are using the App, could you also uninstall and reinstall it for me please. If you are still having trouble, please get back in touch. Kelly

@sainsburys I’m still having issues doing my online food shop. This has been going on for months now. You told me to try a different device but still having the issues and in fact other different issues on different devices. How can this be resolved please?

@sainsburys I’m trying to submit an online order refund request but it’s saying my order number isn’t eligible for online order refunds. Why would that be and how can I get this processed?

@sainsburys your website has been slow and glitchy when I'm trying to do my online shop for weeks now. I've cleared cookies and cache and done a hard refresh and still no better. It's only your website I'm having issues with. Please can you advise?

@BobandBerts please can I get a response? I've messaged via the website asking to raise a formal complaint about a really serious matter in store. I haven't had a response through any channel.

@BobandBerts can you let me know please?

@BobandBerts what's your timescale for responding to customers? I submitted a form via your website asking to raise a complaint about a really serious matter but haven't had a response yet.