first direct

@jaredowens36629 Please call us on 03456 00 24 24 (+44 113 234 5678 if you’re outside the UK) and they'll be happy to help. This line is open 8am – 8pm Monday to Friday, 9am – 6pm Saturday and 10am – 6pm Sunday. -Dhruv 2/2

@firstdirect do you have a web form that I can fill in to apply for a sole current account? If that's not an option, am I able to apply over the phone?

@jaredowens36629 Hello, I'm glad to hear that you're thinking about joining us, unfortunately we do not have a web form, but you can speak to our Account Opening Team.-Dhruv 1/2

@soundsreasonabl Hi Charles, thank you for bringing this to our attention. We're in the process of updating all required literature with the new amounts asap. I have passed your feedback on to the relevant team. -Jo

@firstdirect hi just received this letter today… Just checked FSCS compensation is now £120k not £85k Please advise?

@Anthony_Goose Hi Tony, thanks for your feedback, we're really sorry if our marketing wasn't helpful. I'll ensure your feedback is passed on to the relevant team. Thanks - Andrew

@firstdirect I find it somewhat questionable - offering credit cards by email, especially when it's also the first thing that pops up on your app! but worse is the fact you send these to me without knowing I already have a First Direct Credit card. #NotPersonalBanking

@theonlychild Hi there, I'm sorry to hear about the situation you are going through. Unfortunately we are unable to comment on this platform. If you would like to discuss this further with us please give us a call on 03456 100 100 (+44 113 234 5678 if you’re outside the UK). - Calam

@firstdirect I’m a customer of almost 15 years - you failed to warn me I was being scammed out of over £4k, refused to take any responsibility. No real investigation, no accountability, no customer loyalty. I’ve fought you for a year to get justice. You side with scammers.

@Southerndave64 Hi, please DM us, and we will be happy to help. -Lou

@fdarena @firstdirect As a longstanding customer I would like to register that I am NOT impressed with your planned hosting of #Farage and #Reform on March 24th. Really not.

@Hatesbadserv911 Hi Debbie, once your up and running you are able to log in and manage your accounts on the full site using a desktop. However, our onboarding journey requires you to apply for an account through our App. -Nola

@firstdirect Not the point, should be able to do it on a desktop computer! Why not? I have a keyboard that is easier to type on and a large screen that is easier to read on, rather than a small hand held device!!

@MartinSLewis Surely Banking services should not be limited to use on a Smart Phone, small & therefore not easy 4 those with disability, visibility or dexterity issues - so I have just gone to open a @firstdirect account using my Desktop & Im being forced to do it on the app.....

@Spencer83809805 I'm sorry your rate was showing incorrect. We have urgently investigated and corrected the rate, please check and let us know if any further issues. -Christian

@firstdirect ok... but i don't understand ' rounding up' as 7% is as rounded up as you can get. why not round it up to 7.1% if you knock 0.1% off x amount of people, that would equal a nice tidy profit wouldn't you agree @TheFCA @FT

@firstdirect i have a regular saver account which gives me 7% interest. it will mature on saturday. why is it that when i just checked on my account, it says the interest rate is 6.9% ?

@Hatesbadserv911 Hi Debbie, thanks for getting in touch. We have a dedicated account opening team who can assist anyone finding it difficult to download and apply for accounts through our app. They can be contacted on 03455 873 967, and will be more than happy to open this over the phone. -Sean

@MartinSLewis @firstdirect @Monzo is the same. Also if you want to lodge a complaint to @NatWest_Help the same it forces you to use the app. Its DISCRIMINATION not every1 can or wants to sit typing on a phone but once an account is open can use @MarieTidball @MarshadeCordova @SteveDarlingMP @annaturley 😡

@skofinz On their website there is a contact us option, hopefully you'll be able to contact then through there and have the issue sorted. -Lou

@firstdirect They don't replt

@cineworld why can't I use my 2 for 10 voucher this weekend for hoppers? @firstdirect @grok

@skofinz I'm sorry you've hit a snag, we have tested the code and it works for us. This offer is by Cineworld, please contact them for further help.

@firstdirect Not valid to book hoppers in Chesterfield for Tommorow, not accepting offers at this venue or time

@scottiewilson Hi Scott, the message in your screenshot is part of your phone functionality that listens to the call and shows you voice in a text format, it's not a message from us. Thank you -Kyle

@firstdirect That wasn’t the point of the post!

Hey @firstdirect this doesn’t look great 😳

@nniesham I'm sorry about this, please can you call us on 03456 100 100 (+44 113 234 5678 if you're outside the UK) and ask to speak to our digital support team, so we can investigate why your continuously getting this message pop up. -Lou

.@firstdirect STOP your advert! I don't want your app, but even with "Do not show again" selected YOU STILL SHOW IT 🤬 STOP IT, or prepare for a formal complaint!!!

@Davy_Craig Hi Davy Craig, we ask you to be very vigilant as this is a well-known scam where a QR code has been replaced or covered over.-Kelly

@beanz2809 @firstdirect So is this scanning any QR codes? I don't know how it works

Never scan a QR code, is the advice from my bank Joined rewards programme at #CafeAndaluz and within moments, 3 scammers tried to use my account Bank realised, froze my account - but I didn’t realise until today when I went to pay for my shopping! Great job @firstdirect 👏🏼

@beanz2809 Hi JillyBeanz, sorry to hear you have had this problem. I hope the rewards programme with the company have also apologized.-Kelly

Our telephone services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

We’re sorry some customers are having problems when contacting us on the phone. Our team are working to get everything back up and running. If you can, please make use of our Online and Mobile Banking services. We’re sorry for any inconvenience this may cause.