In-gage Technologies

At In-Gage, we take extensive measures to ensure that all operational data is held securely within Salesforce, & information is cleaned of sensitive data before we analyse it. With our commitment to data privacy & security, your customers' sensitive information is in good hands!

5 mistakes STILL being made in Contact Centres worldwide! Find out what they are and how to avoid them in our latest LinkedIn post: linkedin.com/feed/update/ur… #InGage #Salesforce #CustomerService #ContactCentre #EmployeeEngagement #CustomerExperience #FCR #QA #QualityAudit

As the only @salesforce app on the market that can prove the #ROI on great #CustomerService, In-Gage is proud to share our success story with @gohenry a US-UK-based financial company for children's banking. For the full case study go to: lnkd.in/emb2E-F #AI #Banking

With In-Gage App's AI-powered customer service tools, you can quickly and easily analyse customer feedback, measure ROI, and gain valuable insights to improve your business operations. Learn more here: in-gage.co.uk/customer-loyal…

Pain points like analysing customer feedback and measuring ROI can be a challenge for businesses of all sizes. Fortunately, AI technology can help to streamline these processes and provide valuable insights.

We're thrilled to share this amazing review from @chunong1 former VP of Customer Operations at @WorldRemit ! If you're interested in learning more about how @ingage_tech can help your business too, please don't hesitate to reach out: in-gage.co.uk #CustomerSuccess #AI

Looking to improve your #customerserviceoperations & provide better experiences? Check out our latest LinkedIn post where we discuss the top benefits of using #AI-powered #customerservice tools, designed for businesses of all sizes: linkedin.com/feed/update/ur… #cxstrategy #cxtools

As we look towards the future, it's essential for businesses to be aware of the latest customer experience trends. Here are some of our TOP Customer Experience Trends to watch out for in 2023👍 #CustomerExperienceTrends #CXtrends #AIpoweredCustomerService #FutureOfCX #NextGenCX

Learn more in the video in thread and make sure to book an in-depth demo for your company: lnkd.in/d6Ab8S6 @SalesforceUK @partnerforce #customerretention #customerservice #ROI #businessgrowth #contactcentres #callcentres #qualityauditing #aitechnology

Lacking fast feedback slows learning & #serviceimprovements become almost impossible. @ingage_tech built natively in @salesforce automates collection of these operational metrics, brings together all items needed for managers & agents to become high-quality service providers.

Each individual service agent has the power to lose a customer, keep them or have them advocated. The problem is how do you ensure each conversation ends with a #brandadvocate, not a customer leaving? #customerservice #CallCentre #ContactCentre #CustomerRetention

Our #AI ‘I-VIE’ learns your case categories from your agents’ previous cases. It then automatically assigns the type of case immediately, allowing efficient routing of the case inside the organisation. Try it today! in-gage.co.uk/automatic-sale… #ServiceEfficiency #CustomerRetention

#Artificial_Intelligence is everywhere at the moment, with positive & negative connotations attached to it. However scary that may be to some, it shouldn’t just be thought of as a way to replace humans. And here is the reason why: lnkd.in/dPytQdD #AI #CustomerSupport

Peace of Mind Guarantee with our #artificialintelligence @salesforce tool that has helped service teams across the world to measure & improve #customerloyalty , #NPS , increase efficiency & quality of service. To request a demo for your business visit in-gage.co.uk/request-a-demo/

This review is about our work with international money transfer service provider @WorldRemit Before @ingage_tech their contact centre struggled with some issues. How did we fulfil all requirements? Find out in our case study: in-gage.co.uk/world-remit-ca… #Casestudy #AI #customercare

Cannot agree more!

#CustomerService is an important part of any business, but often you can get lost in metrics & reporting. Check out our simple guide in order to become a high-performing & profitable service organisation: in-gage.co.uk/the-impact-poi… #ArtificialIntelligence #ContactCenter #NPS

So if you want to increase your customer service team's quality scores and customer loyalty, watch a 60-second demo of our AI-powered Salesforce Quality Tool and how it could help you: in-gage.co.uk/demo-of-salesf… #callcentresolutions #ArtificialIntelligence #salesforcedemo

In a call centre of 100 agents, there are 1.2 million opportunities to keep customers using a brand and recommending a service. This could be worth millions to an organisation! #ingageapp #aicustomerservice #salesforcepartner #customerservice #nps #survey #qualityaudits

Have you already implemented AI-powered customer service in your organisation? Or are you just thinking about it? #salesforcepartner #qualityassurance #contactcenters