Said Ketchman

My new post on Getting Over Your Fear of Giving Tough Feedback. Full of tips to help you get better at it! introvertedengineer.com/2020/01/15/get…

@MojangStatus Your company communication is very poor and should be revisited after this massive outage. The lack of ingame messaging (you finally added it to the PC launcher but that isn’t sufficient) is a failure. You should be updating twitter more often, another failure. Please revamp this

The Realms service is back up and running globally. It has been running healthy for more than the last hour. You should be able to see, manage, and play on your Realms again. Thank you again for patience as we worked through the issues. -DK

@NJTRANSIT What do we do if we don’t see the credit automatically applied to our njtransit app? I had 9 tickets eligible for the digital credit and don’t see any credit on my account.

Reminder! NJ TRANSIT ticket expiration policy is in effect. NJ TRANSIT is now accepting refund refund requests on all unused one-way bus, rail, and light rail tickets purchased prior to June 1, 2024. Learn more at bit.ly/4dAVFwD

Join our panel discussion about the changes that are needed in the way your engineering team works with legacy code. Secure your place for May 11. bit.ly/3MiMTFL

@franciscosouza Lol

@wonderboymusic We should battle, Rails monolith vs Java monolith. Which will survive? Lol

@wonderboymusic Congrats :)

Learn from leaders @smrutirp, @victorvvu, @saralouhicks, @introvertedeng, and TJ McNichols to help your engineering teams to tackle inefficient processes that cause major bottlenecks. bit.ly/2Kuyhsv

A thread on how engineering leaders can grow their engineers during a pandemic (by Director of Engineering at The NY Times, Said Ketchman, @introvertedeng) We'll cover: I. Why do people want to grow? II. What motivates them? III. How has the pandemic affected employees? 1/8

Basics for motivation and growth by Said Ketchman @introvertedeng: 👉 Growth for career progression 👉 Growth for influence and authority 👉 Growth for self-confidence and expertise What are your reasons for motivation and growth, especially during a pandemic? 👥 #PlatoElevate

@dshiao Thanks Dennis!

@introvertedeng Hello, Said 👋 I attended Elevate Winter Summit today and loved your talk. Great topic and great advice. Can be applied to all teams. Cheers!

@flavioribeiro Thank you! It was nice to see a friendly face, and I liked your question :) we need this pandemic over to grab lunch again

pretty solid presentation today, @introvertedeng. I miss working with you!

Said Ketchman @introvertedeng, Director of Engineering @nytimes gave us a couple of great questions to reflect on. Where do you see yourself in 2-5 years? #PlatoElevate

Thank you @platohq that was fun!

@ManuelaBarcenas @fellowapp @tsunamino @sara_pion @_laurencurrie_ @NoraJKS @scott_dust @MelissaHui @blueprintbrian @sbrownehr @brettreedd @kristihedges @BruceTulgan @miladechant @smith_suzi @JordanScheltgen @emmahunt10 Thanks for hosting, lots of great tips from everyone!

@fellowapp That was fun 🔥 🙌 Thank you so much for joining us today @tsunamino @sara_pion @_laurencurrie_ @NoraJKS @scott_dust @MelissaHui @blueprintbrian @sbrownehr @introvertedeng @brettreedd @kristihedges @BruceTulgan @miladechant @smith_suzi @JordanScheltgen @emmahunt10 #ManagerChats

That’s a wrap on today’s #ManagerChats! 🎉 Thank you so much for participating in the chat and be sure to connect with our panelists. 🐦 We tagged them at the beginning of the chat - be sure to follow them! Stay tuned for the topic of our next chat, which we’ll announce soon!

@BrainBlenderTec @sara_pion @fellowapp Yeah some people don’t like it. It’s less about permission and more about having the person open the door mentally to the feedback. They’re more prepared and responsive rather than defensive as is our nature.

@sara_pion @introvertedeng @fellowapp I never liked the permission idea if you have an idea say it if you don’t feel comfortable doing it that’s something we need to work on so you do it’s how we transition you to a leader 🤔 #ManagerChats

A7. Everyone says they want honest feedback but its still not easy to give/receive it. Like A2, build trust first, then ur direct will know the feedback is out of care for their growth, not to tear them down. One tip, ask, “I have some feedback, can I give you it?” #ManagerChats

@ManuelaBarcenas @fellowapp Hope it helps :)

@introvertedeng @fellowapp Thanks for sharing this resource, Said! :) #ManagerChats

Q7. One of the benefits of 1-on-1s is being able to have open, candid, and honest conversations. 👍 What is your best advice for having direct and honest conversations in these meetings? How would you recommend giving and receiving feedback? #ManagerChats

@tsunamino Glad you ALL CAPs that because that's exactly it!

Also I can't state this enough: the 1:1 is about the IC, IT'S NOT ABOUT THE MANAGER. Don't take up the time talking about yourself! #ManagerChats

Ooohhhh I have so many feelings on this Being constantly LATE and rescheduling is SO disrespectful to your team. Show up, be present, and try to keep the time you have together sacred #ManagerChats

@SutoriusTara @fellowapp Yeah for sure. It’s their time, if you cancel now you’re in debt to them.

@introvertedeng @fellowapp Never cancel and if you do, apologize and set up new time ASAP. #peoplefirst

A5. A huge mistake with 1:1s is not showing up or constantly cancelling. People value them more if they can expect they'll happen regularly. Also, its obvious when we’re on video chat & trying to multitask. Don't do that, just give undivided attention to the person. #ManagerChats

Yeah I got that advice long ago in feedback training and has worked really well.

@sara_pion @fellowapp Assuming is a big don't do. Nice callout on that.

@fellowapp A8: #ManagerChats Do: - Have your managee set the agenda - Listen first - Always give feedback. Do not: - Make every meeting tactical - Forget to show up 😬 - Assume you know what your direct report needs if they don't tell you

Q8. Final question time! If you had to write a playbook on the spot for managers who are looking to have the best 1-on-1 meetings, what three things would you tell them to do? What are the three things they should avoid? #ManagerChats