Michael de V

@Shopify @ShopifySupport @tobi @ecomlegend Unbelievable

Hi @Shopify You took down my Shopify Payments & declined appeal, store that has 0,0 chargebacks & steady fulfillment & regular delivery times for dropshipping. Support not helping a bit, absolutely ridicoulous. Can you please take a look? @ShopifySupport @tobi

@TrueeMuu2 explain!

Wix payments is miles better than shopify payments and it’s not even close holy fuck what have I been doing bro

@KevinWoute12802 @Shopify @ShopifySupport @ShopifySupport Would be nice if you elleborate to merchant why they have been kicked out, as every few days at 02:07 (CET) you are kicking out shopify payments accounts with the standard email. Merchant that done a lot of processing to you should receive a detailed explanation

@Shopify @ShopifySupport is about to ruin my business, and I need help immediately or I’ll be forced to escalate this further with legal action and regulatory complaints. I received a notice that my Shopify Payments account has been disabled due to “risk” and “misrepresentation,” which makes absolutely no sense. Every single customer places their order manually through our Shopify checkout. All payments go through standard verification (CVV, ZIP, etc.). There is no unauthorized activity. On top of that: - We have 0% chargebacks -Only a 3.9% refund rate, which clearly shows we actively take care of our customers -We do not sell any prohibited products So this decision is completely unjustified. The worst part is that although we have already fulfilled a large portion of these orders, all of our payouts are now being held for up to 120 days. This means: - We cannot pay our team - We cannot fulfill remaining orders - We cannot support customers properly - We cannot pay taxes that are already due Meanwhile, funds are still being taken for refunds and adjustments, which puts us in an extremely unfair and damaging position. This cannot be a reasonable or lawful outcome for a legitimate business with clean metrics. I am NOT asking for reinstatement right now. I am asking for a partial payout release, even if Shopify keeps a reserve (20–30%) to cover any potential risk. That is a fair and reasonable solution. We can provide anything needed: - Tracking numbers - Supplier invoices - Inventory and packaging proof - Company documentation - Shopify chargeback and refund reports There is zero reason to completely block all funds. If this is not resolved quickly, I will have no choice but to escalate this situation further. Please fix this as soon as possible.

This so called support from @stripesupport @stripe @stripe is so bad. Never reply on tickets, auto-close them and then on X they said 'hey Dm us we help you' to also not react over there for weeks. #Stripe #support #nosupport

@ShopifySupport What is going on lately? Just set-up SP with a support employee after got the store transfered, 5min later whole store is terminated!? 2 days ago(another store): SP has been disabled for xxxx due to an elevated risk of customer disputes. it not even had a sale!?

why @stripesupport never reacts only when i escalate through X ? Already waiting more than 7 days for a simple reply on a DM i must sent them

@stripesupport i will, let me know what details you need exactly and i hope now this will be taken up because it is impossible to reach the regular support.

@mdvecom Hi Michael—we're sorry to hear that! Mind DMing us more details? We'll look into this right away. twitter.com/messages/compo…

@stripesupport @stripe Why is nobody answering my support ticket for months already? they get auto-closed. Chatsupport never available. #stripe #stripesupport