MoveIt_PH

We apologize for the behavior of our rider-partner, this is not the service we promised you. At Move It, we monitor and review all cancellations and we make sure that riders who cancel excessively receive strikes on their record. In the event that you used a cashless payment method for this booking, your fare will be refunded. Once again, we apologize and remain committed to improving our service to ensure this situation does not happen again. Thank you!

Haaay. Hinintay ko ng 15 minutes tapos ika-cancel. 😢 @moveitph

Please be assured that our specialized team is treating this report with high urgency. They are currently reviewing the rider's records and trip history to ensure accountability. You can expect an update via call or your registered email address within 3–5 business days. Thank you for your patience as we work to make this right.

@akirst_ @moveitph I’ve been using their service for a while and so far okay naman, pero incidents like this really damage trust. Hope they act quickly

wow @moveitph first time kong ma-scam ng rider niyo :) already filed a report, sana maaksyunan agad. Gamit ang tinangay, biglang di na macontact? Wow. Hindi safe and express padala niyo :))))

We hear your frustration, and we truly apologize for the inconvenience this has caused. We understand how disruptive it is when a booking is cancelled unexpectedly. Your feedback regarding the cancellation process is invaluable, and we are constantly working to improve our service reliability. If you encounter a cancellation without a valid reason, please report it through the Move It Help Centre here: help.moveit.com.ph/passenger/en-p… so our team can take the necessary actions.

can we not let the riders cancel the booking kapag wala pang replacement na rider? jusko @moveitph

@thatsedoublem @grabph Hello @thatsedoublem! Move It Long Distance Saver is currently available for select pickups only. Don't worry, we always have promos and discounts waiting for you! Check the Offers tab or follow our official social media pages to stay updated. Thank you!

@grabph hi what happened to the Long Distance Saver in Moveit? :(

Thank you for sharing your ticket number with us. We have further escalated your open report regarding this matter under case CAS-100053474989 to our dedicated team to request further follow-up and assistance. Please keep an eye on your registered email address for additional updates and advise on this.

@moveitph What’s the point of sending a message kung AI lang ang sumasagot? Kindly look into our reports and make an action, jusko talaga. @moveitph CAS-100053474989 and CAS-100051892270

We regret reading this. We regularly remind our rider-partners to follow traffic laws at all times. To help us investigate this matter, please fill out this form: help.moveit.com.ph/passenger/en-p…. You may put N/A for the booking ID as this doesn't apply in your case. Rest assured, you will receive an update regarding your report within 24–72 hours via email or phone call. Once again, we apologize, and we are committed to improving our service to ensure this situation does not happen again. Thank you!

Pakidagdag sa training sa mga driver nyo ng defensive driving at wag masyadong mabilis magdrive.Palagi dapat nakatingin sa harap @moveitph Palalampasin ko ito ngayon dahil wala namang gasgas ang gulong ko.Kung binunggo ang gulong ko na umaandar, baka bumaliktad sila ng ankas nya

Ako lang ba nakakapansin, ang daming b0b0ng Move IT riders sa totoo lang. May nakita nakong sumemplang, may nakita nakong muntik na makabunggo, tapos kanina, nakahinto na kami ng mga kahilera ko sa motor, bigla naman ako binunggo, buti mahina lang.di ko na pinansin uwing-uwi nako

@akirst_ We're truly sorry to read about this. Please allow us to look into the matter. Could you provide your ticket number (starting with CAS-1000)? You can also send us a DM here or a PM via our Facebook page (m.me/moveitphil) so we can assist you further. Thank you!

@moveitph Hi @moveitph, it seems like I have no choice but to tweet since I’ve been sending follow ups through email pero walang reply ni isa? I’ve been messenging sa messenger and automated replies lang? Hindi ba dapat gawan niyo ng paraan yung problema na ginawa ng rider niyo?

We sincerely apologize for any inconvenience you experienced during your booking. Please be assured that we consistently remind our rider-partners to honor and accept booking requests as part of their commitment to providing reliable service. Rest assured, all cancellations are closely monitored, and riders who cancel or are cancelled without valid reasons will receive a strike in their account, which may result to permanent suspensuion if continuous misbehavior is done.

Ganito po ba turo nyo sa riders, @moveitph? Nasiraan tapos di sasagot? Sana automatic sa kanila na cancel nila pag sila may aberya. Naka-ilang tawag uli ako after that chat.

Move It sincerely apologizes for the behavior of our rider-partner, this is not the level of service we promised you. Rest assured that we will investigate this incident to take the necessary actions against the involved rider-partner and ensure that this does not happen again. If you used a cashless payment method for the wrongly completed ride, kindly complete this webform so our team can look into this further: help.moveit.com.ph/passenger/en-p… Again, we apologize for the inconvenience and are committed to resolving this issue. Thank you!

Grabe ang @moveitph rider iba na ang modus ngayon mga perwisyo

@makatitwinktop We apologize for the behavior of our rider-partner, this is not the service we promised you. At Move It, we monitor and review all cancellations and we make sure that riders who cancel excessively receive strikes on their record.

Malala mag candel now mga @moveitph rider

Hello Janry! Rest assured, we take these kinds of reports seriously. Our team has investigated this matter under case CAS-100053467449 and appropriate measures have been taken based on our findings. The involved rider-partner is currently undergoing mandatory re-education on our safety guidelines to prevent this from happening again to any of our passengers. You may DM us or respond to that email should you need further assistance.

@moveitph Good morning @moveitph @grabph I hope to receive a response as the rider (who you trained) is still on the road possibly doing the same thing to other passengers. I hope we help build a community that does not discriminate. #moveit #grabph

Something bizarre happened to me today. When the rider arrived at the pick up location, he asked for my weight and when I answered, drove away 🏍️💨 no explanations at all. I hope you put courtesy on your training? @moveitph @grabph #moveitph #moveit #grabph

@0922aiyu Apologies for your unpleasant booking experience. If you still need further assistance regarding this concern, kindly send us a DM of your registered details and booking ID. Thank you!

Kaya nga ako nag-move it para mabilis. Tapos yung rider ninyo di man lang nagcheck kung tama sinakay @moveitph

Apologies for your unpleasant booking experience. We would like to look into your concern further. Please submit a report via our help center here: help.moveit.com.ph/passenger/en-p…. Rest assured, you will be contacted directly via your registered email address for additional updates and advise. Thank you

Bakit ang disrespectful ng mga riders nyo @moveitph? Sa inyo lang ako nagkakaproblema tungkol dyan

@janryatienzaph Rest assured, upon submission of your report, this will be queued to our dedicated team for review and additional updates will be sent directly via your registered email address within 24-72 hours. Thank you

@moveitph Would appreciate a response. Thank you!

Move It sincerely apologizes for the behavior of our rider-partner, this is not the level of service we promised you. Rest assured that we will investigate this incident to take the necessary actions against the involved rider-partner and ensure that this does not happen again. If you used a cashless payment method for this booking, kindly complete this webform so our team can refund the deducted fare to you: help.moveit.com.ph/passenger/en-p… Again, we apologize for the inconvenience and are committed to resolving this issue. Thank you!

first time maloka kay @moveitph 3 riders nagcancel, yung pang 3rd sabi arrived pero wala at hindi macontact. anyare malas lang ba ko today

We sincerely apologize for the inconvenience you experienced with Move It. Please know that we consistently remind our rider-partners to uphold high service standards, and we take your concerns very seriously. Your feedback is invaluable to us, and we encourage you to report any issues through our Move It Help Center here: help.moveit.com.ph/passenger/en-p… Rest assured, we remain fully committed to continuously improving our services for all our users. Thank you for your patience and understanding 🙏

@moveitph tama ba ni na ang customer mag adto sa rider wala ko na orient ani ay. I waited for 5 mins for the rider to move kay basin naa pa gi asikaso or something tapos nag chat nako and mao ni yahang response…like lol

@privyuannn We're truly sorry to read about your unpleasant Move It experience. You may leave a star-rating and feedback for our rider-partner upon completion of your ride for further improvement of our services 🙏

We regret reading this and can understand your concern. At Move It, your safety is our top priority. To help us investigate this matter, please fill out this form: help.moveit.com.ph/passenger/en-p… You will receive an update regarding your report within 24–72 hours via email or phone call. Once again, we apologize for this. Do trust that we are committed in improving our services. Thank you!

helmets are not supposed to be decoration lang, @moveitph! as a customer of this hailing app, honestly i'm disappointed with how fragile the helmets provided to passengers are. even the bicycle helmet we have at home is thicker and

@euleyy We regret reading this. You may leave a star-rating and feedback for our rider-partner upon completion of your ride for further improvement of our services. Do trust that these are closely monitored.

@moveitph unsa mani inyong mga driver, mas kibaw paman ug direction ang mo sakay.