MoveIt_PH

@hirakeime Hi! Allow us to investigate this charge. Kindly submit a report using the form here: help.moveit.com.ph/passenger/en-p… and our specialist will get in touch with you. Thank you

Gago ano 'to @moveitph ??? Wala naman akong na- book bakit may paid na nakalagay dito??? Baliw lang? Balik niyo pera ko hoy! Tingnan niyo wala namang transaction at wala namang na- book?

@twentynine_mi Hello Miles, Please reach out to us via DM so that we can look into your concern further. Thank you

1) Book a ride, set destination and pick-up location. 2) Apply discount voucher. 3) Confirm trip. E-Wallet charged. 4) No rider found. Payment refunded to E-Wallet. Voucher "redeemed". Seroyoso kayo, @moveitph ? Dalawang voucher na ang naaksaya dahil sa bug ng app niyo.

@JustRouIt We are sorry to hear about this, Rui. Please provide the details of the incident via DM here or via our Facebook page (m.me/moveitphil) so that we can investigate. Alternatively, you may submit a report through our Move It Help Centre: help.moveit.com.ph/passenger/en-ph. Thank you.

Sa mga motorcyclerider, lalo na sa mga tangang @moveitph rider, wala naman kayo pambayad, tutok kayo nang tutok sa mga sasakyan. Aangas n’yo, pero ‘pag nakabangga naman kayo, tatakbuhan n’yo lang. Kulang pa yang mga hulugan n’yong motor. 🤦🏻‍♂️

@hoshieverytime Hi there! We're sorry to hear about this. Please share the case number to us via PM (m.me/moveitphil) so that we can check the status on your behalf. Thank you.

kakaiba pagiging bulok ng @moveitph - i got into a motorcycle accident last april 25, reported it same day. they replied to me april 26, and then no updates na. today, may 14 lang sila nagreply, resolved na yun concern 🫣 i might as well be that if 1 month sila mag reply and no resolution lol ang hinihingi ko lang naman irefund nila ko sa trip ko na 270 kasi nag book ulit ako from scene of accident to my destination and paid for it again. hay kasing bulong ng senado tong moveit

We sincerely apologize for the inconvenience. Please know that rider availability may be affected by various factors, including the time of day, weather conditions, and the volume of booking requests. Rest assured, we are continuously working to enhance our rider allocation to high-demand areas. Thank you for your patience and understanding

@moveitph 30 mins na akong booking wala pa din.

@uridashimanna Our dedicated team has provided further updates on the actions taken regarding your report. We kindly ask for your patience in the meantime. Thank you

@moveitph Yeah, nagsend ng update? Hinihingi ulit yung information na binigay na namin before? Ilang beses pa ba namin need mag send ng info? Para mag advance send ulit kami.

Grabe na yung kakupalan na ginagawa ng customer support ng Grab/Move it. Ni wala man lang hotline para makapagfollow up ng concern. Sobrang bagal pa sumagot sa email. @grabph @moveit

Move It sincerely apologizes for the behavior of our rider-partner, this is not the level of service we promised you. Rest assured that we will investigate this incident to take the necessary actions against the involved rider-partner and ensure that this does not happen again. If you used a cashless payment method for this booking, kindly complete this webform so our team can refund the deducted fare to you: help.moveit.com.ph/passenger/en-p… Again, we apologize for the inconvenience and are committed to resolving this issue. Thank you!

Mag ingat sa rider nato Ng Move it. Kinomplete ung Ride kahit kinancel kona sa App at hindi naman ako Napick up. ang Ending nacharge ako ng dapat hindi naman. Malasin Ka sana! Anong sagot @grabph @moveitph

Move It sincerely apologizes for the behavior of our rider-partner, this is not the level of service we promised you. Rest assured that we will investigate this incident to take the necessary actions against the involved rider-partner and ensure that this does not happen again. If you used a cashless payment method for this booking, kindly complete this webform so our team can refund the deducted fare to you: help.moveit.com.ph/passenger/en-p… Again, we apologize for the inconvenience and are committed to resolving this issue. Thank you!

@moveitph helloo i deserve a refund

@uridashimanna We’re truly sorry about this. Upon review, we can confirm that our dedicated team has already sent updates and information to your email address. Please check your email for any updates. Thank you!

@moveitph @moveitph wala paring nangyayari, paulit ulit na lang ba kami sa pagrerequest, follow up at pagreresend ng screenshot ng gcash account namin??? Tapos paghihintayin nyo na naman kami ng 7 days para ireject ulit yung request namin??? This request should be escalated.

We apologize for the behavior of our rider-partner, this is not the service we promised you. At Move It, we monitor and review all cancellations and we make sure that riders who cancel excessively receive strikes on their record. For cashless bookings, your fare will be automatically refunded. We apologize for the trouble and are working hard to improve our service so this won't happen again. Thank you!

Na parang kasalanan ko pa talaga lol @moveitph yung mga riders nyo ha

We apologize for the behavior of our rider-partner, this is not the service we promised you. At Move It, we monitor and review all cancellations and we make sure that riders who cancel excessively receive strikes on their record. For cashless bookings, your fare will be automatically refunded. We apologize for the trouble and are working hard to improve our service so this won't happen again. Thank you!

@moveitph puro cancel riders nyo sa Makati 🥹 Pangatlo na too. Share ko lang 😤

@m__anu_ You may share your ticket number here directly or reach out to us via DM further. Thank you

@moveitph DM te pangkakape ko rin yon

Nuna @moveitph nacharge ako twice sa card ko at the same time chinargean nyo pa ako sa gcash? Baka naman pakibalik yung sobrang singilch nyo.

@m__anu_ Kindly share the case number (e.g. CAS-XXXXXX) of your report so that we can check this further. Thank you!

@moveitph Beh nag email di raw ako chinarged. Ano ‘to floating lang yung pera? Gusto nyo magdabot ako?

We apologize for the behavior of our rider-partner, this is not the service we promised you. At Move It, we monitor and review all cancellations and we make sure that riders who cancel excessively receive strikes on their record. For cashless bookings, your fare will be automatically refunded. We apologize for the trouble and are working hard to improve our service so this won't happen again. Thank you!

@moveitph badtrip yung naghihintay ka sa rider. May idadrop siyang pasahero, tas pagka drop niya ay icacancel ang booking mo. Like, naghintay ka ng matagal na idrop niya ang pasahero niya tas ikacancel ang booking mo? Seriously? Sayang oras ah.

@my_monica88 We’re sorry to hear about this incident and we’re here to help. To investigate further, please share your booking ID or report case number here or through our Move It Facebook page facebook.com/moveitphil. Thank you!

@moveitph Just to let you know, one of your riders robbed my son's cellphone and pushed him in a narrow alley on Nicanor Street in Makati in the early morning today.

We apologize for the behavior of our rider-partner, this is not the service we promised you. At Move It, we monitor and review all cancellations and we make sure that riders who cancel excessively receive strikes on their record. In the event that you used a cashless payment method for this booking, your fare will be refunded. Once again, we apologize and remain committed to improving our service to ensure this situation does not happen again. Thank you!

@moveitph sana may option driver niyo magcancel na second ride habang hinahatid pa lang iyong sakay nila. dahil pagka-drop off pa lang, kina-cancel na nila iyong susunod, ang tagal mong naghintay tas icacancel naman pala.

We apologize for the inconvenience. Upon checking, we can see that you have already responded to the email sent by our team regarding your case. Please give our team some time to review your response and conduct the necessary checks. As soon as an update is available, it will be sent directly to your registered email address. Thank you for your continued patience!

@moveitph CRM:012192000000210

@Mall0wx We apologize for the behavior of our rider-partner, this is not the service we promised you. At Move It, we monitor and review all cancellations and we make sure that riders who cancel excessively receive strikes on their record 🙏

@moveitph mga driver nyo hilig magcancel pag malayo 🤨🤨 nakaka 4 na ngayong umaga nag cancel