MTN Nigeria

Almost 25 years of believing Nigeria deserves more. More access. More opportunity. More innovation. So we built the networks. Strengthened healthcare. Equipped schools. Trained hundreds of thousands in digital skills. Backed our sports champions. Paid our taxes. And stayed consistent through it all. We’re proud to call Nigeria home. And we’re only just getting started. ProudlyNigerian StayConnected

@ConsumersNCC @NgComCommission @MTN180 Y’ello @NgComCommission, thank you for your message. @bejayz has been contacted and engaged for prompt resolution. We will update the Commission accordingly. Thank you. ~Ikechukwu

@bejayz @NgComCommission @MTN180 @MTNNG @MTN180 @MTNNG Please engage the consumer and update the Commission with the resolution.

@ConsumersNCC @NgComCommission @MTN180 @MTNNG MTN has once again continued with their fraudulent acts of stealing my bundles. I bought a 20GB weekly data bundle yesterday, and now what is left is 14GB. I have been tracking my data and I can prove that I have not used such.

Y’ello, apologies for the data usage experience. Please be assured that MTN data services do not operate with any hidden burn rate. Data consumption is based solely on the volume of traffic generated by your online activities, including downloads and app usage. Kindly send us a DM with the affected MTN number so we can conduct the necessary checks and assist further. Thank you. ~Ikechukwu

@OOyinkepreye @MTN180 @ConsumersNCC @fccpcnigeria Y’ello @NgComCommission, thank you for your message. The customer, @OOyinkepreye, has been contacted and requested to share the required details to enable prompt resolution. An update will be provided to the Commission accordingly. Thank you. ~Ikechukwu

Dear @MTNNG,@MTN180 I am yet to get the refund of my unused FibreX subscription after submitting my details to your team since 23RD FEBRUARY 2026. Dear @ConsumersNCC & @fccpcnigeria, How long should it take MTN to refund unused subscription? Nigerians deserve better treatment!

Y’ello, thank you for contacting MTN Customer Care. Please accept our apologies for the delayed response and the inconvenience experienced. Kindly send us a DM with details of the issue, along with the information below, so that we can assist further: • Contact phone number • Full name • Address • FN ID • Location • Email address We apologise for the inconvenience and look forward to assisting you. Thank you. ~Ikechukwu

@anji_makpa @NgComCommission Y’ello @NgComCommission, Apologies for the delayed response. Please note that @anji_makpa has been engaged, and we are currently awaiting the customer’s feedback. Thank you. ~Ikechukwu

Dear @MTNNG, You're so unreasonable after frustrating 😤 your customers, wasted data subscription and frustrated business conversations than months later WHEN @NgComCommission draw your attention to compensate yours users you decided to credit me N20 so you think this will cover?

Y'ello, thank you for contacting MTN Customer Care. We sincerely apologise for the inconvenience. This is not the experience we want for our customers, and we understand your concerns regarding the compensation credited. Kindly send us a DM with your MTN number and a summary of the issue so we can review the matter fully and engage the appropriate team for resolution. Thank you. ~Ikechukwu

@NgComCommission @kay007_35600 @GuardianNigeria @fccpcnigeria @MTN180 Y'ello @NgComCommission, thank you for your message. The checks show the transaction payment was not successful. @kay007_35600 was advised to check bank statement for a possible reversal. We await @kay007_35600's feedback. ^SL

@kay007_35600 @GuardianNigeria @fccpcnigeria @MTN180 @MTNNG @MTN180 Kindly investigate this complaint and revert to the Commission.

Nigerian telecom users lament suspension of *303# airtime borrowing, as FCCPC directive halts services over non-compliance with consumer lending regulations. guardian.ng/news/nigerian-…

@ayolakojo @NgComCommission @Dr_AminuMaida Y'ello @ayolakojo @NgComCommission Apologies for the late response. @ayolakojo I am sorry to learn about the FibreX network experience. If the issue persists, kindly share the details below via DM to aid resolution. NAME ADDRESS LOCATION EMAIL CONTACT NUMBER FN ID ~Lynda

@NgComCommission @Dr_AminuMaida MTN FIBRE X is a scam in my Estate. It’s gradually becoming a ‘boju boju’ matter. I cannot be coughing out monthly subscription and every now and then - it’s downtime and most annoying is you guys never compensate.

Earlier today, the Chairman of the Board of the NCC, Chief Idris Olorunnimbe, and the EVC/CEO, NCC, Dr. @Dr_AminuMaida, paid a working visit to the Inspector-General of Police, Mr. Olatunji Disu psc, at the Police Headquarters, Louis Edet House, Abuja. (1/3)

@JuliusMacaulay @olajiire101 @MTN180 @fccpcnigeria @NgComCommission To enable us review your case and assist further, kindly share the affected number, amount, and date of the suspected unauthorized deduction via DM. Thank you 2~Lynda

@olajiire101 I had a long back and forth with @MTN180 i wrote several emails, provided my details even NIN when they requested, @fccpcnigeria @NgComCommission were copied. MTN till date can't provided data usage log. We may need blockchain so they don't delete usgae data.

Nobody’s really calling out how MTN might be ripping people off… I’ve noticed my data finishes way too fast even when I barely use it. So I bought 10GB, turned off my mobile data immediately, and switched to WiFi. Just 2 hours later, I checked my balance and somehow I was left with 6GB… how does that even make sense? Everyone don see Nigerians finish because we always take everything and adapt 🤦‍♂️

@JuliusMacaulay @olajiire101 @MTN180 @fccpcnigeria @NgComCommission Y’ello, we’re sorry to learn about your experience with your data usage and for the late response. Please note that data consumption depends on browsing activity and internet‑enabled applications. ~Lynda

@tegatee2022 @MTN180 @ConsumersNCC @tegatee2022 Apologies for the delayed response. Checks confirm that your details have already been shared with our support team to initiate a refund. We appreciate your patience as we work to resolve your complaint and sincerely apologize for the delay. Thank you. ~Lynda

@MTN180 @MTNNG @ConsumersNCC Can you imagine, so i will send you everything that i have been sending over 4 weeks, like can refund i am no longer interested

More cities. More speed. More possibilities. FibreX is now available in more locations across Nigeria, bringing you faster, more reliable internet right where you are. MTNFibreX StayConnected

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Ready to show the world how you really see Naija? Your lens, your hustle, your Naija. Create a short film, share your culture, your story, and tag us @mtnng using the hastag MTNFilmChallenge. The top 5 get film grants and an exclusive masterclass with top filmmakers. Let’s bring our stories to life. SeeNaijaWithMTN MTNFilmChallenge AMVCAxMTN

@MTN180 @ConsumersNCC @Adekolaseyi Y'ello @ConsumersNCC, the issue has been resolved. The FibreX device has been replaced with ODU device. @Adekolaseyi accepted 5G ODU device as a replacement for FibreX device and it is working fine. Resolution is confirmed by @Adekolaseyi. Thank you. ^SL

@ConsumersNCC @Adekolaseyi Y'ello @ConsumersNCC, please be informed that this complaint is currently under review by the relevant team. We have followed up and assure you that prompt resolution will be achieved soon. Thank you for your patience. ~IZ

x.com/i/status/20400… You are yet to resolve this @ConsumersNCC

The 100 mindset, the coolest way to live. A lifestyle of showing up fully every day for everything. It’s not about perfection.
It’s about giving your best, every single time, and living it 💯 LiveIt100

That film idea in your notes?… It’s time to bring it to life Create a 1–3 min film showing how you see Naija; your culture, your hustle, your story. Post your film Use hashtag MTNFilmChallenge Tag mtnng Top 5 entries get a filmmaker grant and access to an exclusive masterclass with top filmmakers. Create without limits. Own your story. AMVCAxMTN SeeNaija MTNFilmChallenge

No more surprise data drain; track your usage, manage background data, and stay connected smarter with the myMTN NG App. WaysToSaveData StayConnected

@ConsumersNCC @MTN180 @WuraolaIbikunle Y'ello @ConsumersNCC! Thank you for your patience. Checks show no DM from @WuraolaIbikunle yet to aid support. Thank you. ~RA

@MTN180 @WuraolaIbikunle @MTNNG @MTNNG @WuraolaIbikunle Please confirm whether this complaint has been resolved.

@ConsumersNCC please look into @MTN180 @MTNNG this is unbecoming!! All over instagram my post is there complaining about how they have suddenly turned to thieves