Plas

@bookingcom does anyone know if there is a regulator who will look into misleading corrupt practises at Booking.com? They cannot keep cheating users.

@AmericanExpress have been a customer for 15years, but absolutely disgusted by service by AMEX Hong Kong. I had a booking with a large hotel booking site, who failed to offer the right product. AMEX Hong Kong dispute team are refusing to look at the case, or even call and explain

@bookingcom you asked me to DM my issue saying "....We would also need a screenshot of the room type you believed you booked versus what the accommodation provided, so we can see if there is anything we can do to help." I have sent everything with no response back.

@bookingcom @SA121963 Booking.com please stop lying asking people to DM their issues, which you will then proceed to ignore.

@SA121963 Hi Satish, we regret they were unable to accommodate you. Apologies for the delay in reply as we don't offer full time support on social media. We would like to look into this for you. Please send a DM with more information, including your; 1/2

@bookingcom I booked hotel room in NJ through booking.com but when went to hotel, they refused due to overbooking. Now not refunding the payment they charged to my credit card. Never book with booking.com horrible service

@SA121963 @bookingcom Absolutely true. This is a rubbish platform with zero customer service, run by bots.

@Hertz you are providing disappointing support, despite gold membership. Been chasing for support on case #19164451 but not getting any response. Can you help?

@bookingcom as requested I have sent DMs with all my case details, but there has been no resolution so far. Pls look into this.

@Bookingcom_0 Done.

@bookingcom i booked a room on your platform, but from a third party merchant. I pay and get room confirmation. Your merchant makes a mistake and books the wrong room type. After reporting, the merchant cancels the booking. BUT BOOKING.COM refuses to give a refund???

@bookingcom Real shame. Booking.com was an excellent platform. It has become an absolute mess since providing rooms by third parties. Worst bit is third party details not provided, and Booking.com will not fix issues either. Horrible platform.

@bookingcom Given the mistake is clearly by your 3rd party partner, who sent email to hotel to cancel the booking, you will not provide a refund (or even check with the 3rd party regarding this mess? All emails fwded to your customer support team. How is this right??

@premlas28 Hi there, thank you for reaching out, and our apologies for the delayed response. Upon checking the booking reservation, we see that you've been in contact with our Customer Service Team and a final outcome has been provided in your case... 1/2

@bookingcom How can I be penalised for a mistake by your 3rd party merchant.

@bookingcom The final outcome was incorrect. 1. I booked a specific room type and got confirmation email. 2. 3rd party sent wrong room type to hotel 3. As it was the wrong room type, 3rd party told hotel to cancel the booking. 4. I did not stay in the hotel, and still no refund.

@British_Airways I sent all the info as requested through DM, only to be given the following unhelpful response "After checking your Customer Relations case, this is with the right team so they will be in touch as soon as they can. We're sorry we're unable to speed this up for you". Shocking.

@premlas28 If you'd like us to see if we can find out where your case is in the processing queue, then drop us a DM with as much information as possible about you, your booking and your contact details. Thanks, Angela. 2 of 2

@British_Airways delayed my baggage delivery by 3 days, but assured me that will be compensated. Have filed a claim and its been 8 weeks with no response. Please can you bother responding?

@British_Airways @stevebucks123 Don't bother. BA will ask you to DM all the information, and you will get a response like I did "After checking your Customer Relations case, this is with the right team so they will be in touch as soon as they can. We're sorry we're unable to speed this up for you...

@stevebucks123 Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Natalie M twitter.com/messages/compo…

@British_Airways I am due a refund but it hasn’t arrived weeks after agreeing this !!! I need this sorted today

@bookingcom @AjDhanak Stop lying about asking people to DM, and when they do, they get sent in circles, by bots!

@AjDhanak Hi there, sorry to hear that you feel this way about our customer service. We did sent you a DM, could you please have a look at it? Kind regards.

@British_Airways Btw, the fact that Customer Relations have high volume of query simply highlights the poor service customers are getting from BA.

@premlas28 We’re sorry you’re still waiting and appreciate your patience. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond to you. They’re doing all they can to be in touch as soon as possible.

@British_Airways everytime i call customer service, i am told to request an update via britishairways.com/travel/webform…. Waste of time as no response through this channel either! Annoying that CS in BA doesnt have a clue.

@British_Airways Can you atleast give an indication when I can expect a resolution? Feels like we are being told to wait indefinitely!