Shapermint

@DonnaLutkins Hey Donna! We appreciate you sharing more details. Just a friendly reminder to be careful when posting information online. Our team has emailed you with additional details. Please check your inbox and we’ll continue assisting you there.

Does anyone purchase from Shapermint? I’m having a terrible time communicating with them. @shapermint

@DonnaLutkins @TallisHolly @ShapermintCust Hi Donna, sorry about that! Send us a DM with your order details to assist you. Thanks for your patience!

@TallisHolly @ShapermintCust @shapermint Zero customer service

Hi @hollie_pollard, we’re truly sorry this was your experience and that our reply came so late. We’re glad the refund was resolved, but we completely understand your feedback and will be sharing it with our team as we continue working to improve our customer support. Thank you for taking the time to share this with us.

@shapermint @TraumaToronto Shapermint a reply over a month late doesnt help. This was resolved after I made a TikTok on the topic, after 3 months of charges went through. Thankful for the refund but YOU have much work to do in the customer service department.

Lesson learned from @shapermint today. CHECK Return and exchange policies before making that first purchase. That free item that came 2 sizes incorrect can't be exchanged. Making that deal no deal. #shoppingtip #brashopping

We understand your concern and appreciate you bringing this up. Our membership is completely optional and can only be selected at checkout. We would like to review your situation and help. Please send us a DM with your order information so we can look into it and resolve this as quickly as possible.

@hollie__pollard @shapermint Shapermint is a scam. Caveat Emptor. AFAIK only option is to cancel your credit card to avoid the scam 'membership' charges. Please pass it on. classaction.org/news/shapermin…

We understand your concern and appreciate you bringing this up. Our membership is completely optional and can only be selected at checkout. We would like to review your situation and help. Please send us a DM us ➡️ shpmint.com/hz6 with your order information so we can look into it and resolve this as quickly as possible.

@grants4usa @LevitatingIsa @shapermint Shapermint is a scam. Caveat Emptor. AFAIK only option is to cancel your credit card to avoid the scam 'membership' charges. Please pass it on. classaction.org/news/shapermin…

i need some good shapewear that fixes my hanging, deflated butt but the ones I tried didn’t go deep enough, like it needs to lowkey be like a bra for me butcheek, lifting it from underneath?? 💀

@FailedState911 @FailedState911! Your experience matters to us, and we’re here to help. Please send us a DM with more information so we can look into it right away.

@shapermint classaction.org/news/shapermin…

Your first shapewear shouldn’t be a guessing game. Start here 👉 store.shapermint.com/blogs/news/fir…

@LaurieWulfand Hi, thank you so much for sharing this with us. We’re glad to hear you’re pleased with your sports bra. We hope you love your sweetheart contour one too once it arrives.

@Robinegg_Amhers @shapewear3016sm @shapermint I ordered a sports bra, and I'm actually quite pleased...so much so that I ordered one of the sweetheart contour ones as well. that's on route.

Serious question for my fellow females. I'm in need a supportive bra. What's good out there?

@LaurieWulfand Yay BlueJaysMamma! 🎉 Thank you so much for your order. We’re so excited for you to receive it! 💕 Let us know if you need anything at all while you wait!

@shapermint @Robinegg_Amhers thanks, I just placed an order!

@LaurieWulfand @Robinegg_Amhers Hi BlueJaysMamma, we’d love for you to see what our customers are saying. You can visit our website to check out reviews and real feedback from women who’ve tried our products. If you have any specific questions, feel free to send us a DM.

@Robinegg_Amhers I'm wondering if @shapermint is any good.

@TSancya @TheMalaMoragain @PayPal Hi TheBeans, we’re really sorry to hear this. We take concerns very seriously and would like to look into this right away. Please send us a DM so we can review your account and help clarify what happened.

@TheMalaMoragain @PayPal @shapermint This just happened to me. Wtf?

🔎 Did you know there are different types of PayPal disputes? Here’s how to tell them apart: 1️⃣ Unauthorized activity – A payment you didn’t make. 2️⃣ Issues with a purchase – Item not received, or not as described. 3️⃣ Billing errors – Duplicate charges or charged a different amount. 👉 Knowing the difference helps resolve issues faster. Learn more: paypal.com/us/cshelp/arti…

@ros_1s Hi Rebecca, we’re really sorry to hear this and understand how confusing it must feel to receive mixed responses. We want to make it right. We’ve sent you a DM so we can assist you further and resolve this as quickly as possible.

@shapermint I posted last week about an issue with returns. You were very contrite, but I kept getting different answers. I am highly disappointed

Not sure what size shapewear to get? This guide saves the day 👉 store.shapermint.com/blogs/news/sha…

@CaroleGilman Hey @CaroleGilman, we're sorry to hear this and understand how upsetting a long wait can be. This isn’t the experience we aim to provide. Please send us a DM so we can review your order and resolve this for you as soon as possible.

NEVER order from @shapermint -unless u like waiting THREE (3) mos. wondering where your is & when it will be delivered👀 🤬

@Miss_Aunt_Terry Hi Terry, we’re sorry to hear this! Our team has contacted the email used at checkout. Kindly check your spam or junk folder as well. If nothing comes through, feel free to email us at hello@shapermint.com so we can get this sorted for you.

@shapermint Please stop stating that the team “has” reached out via email before any email is sent. Nothing new in my inbox, spam folder or otherwise. Can a real person contact me, please?

Do not buy directly from @shapermint! They take your money real fast, but do not ship the items. Will not cancel the order because they have a 60 day return policy. Hard to return items that have never shipped. If you like the products, go to Walmart or Belk, or shop Amazon.

@Miss_Aunt_Terry Hi, we appreciate you sharing this. Our team has reached out via email with more information to support you. You can reply directly to that message so we can keep assisting you.

@shapermint And, I can’t DM you because I “don’t have permission”

@Miss_Aunt_Terry Hi @Miss_Aunt_Terry, we’re sorry the tracking page is showing an error. We know how important it is to access clear updates on your order. Our support team has emailed you with the details and next steps. Please reply to that message so we can continue supporting you.

@shapermint Tracking takes me to an application error page

@Miss_Aunt_Terry Hi @Miss_Aunt_Terry, we’re sorry this has been going in circles. We understand how discouraging that can be. Our support team has emailed you with details to help move this forward. Please reply directly to that message so we can continue assisting you.

@shapermint There’s an email with absolutely no new information. Just the same talking in circles that has been going on for 2 days

@Miss_Aunt_Terry We’re sorry about that, Terry. Please take a quick look in your inbox, spam or junk folder. If it’s not showing up, kindly send us a DM so we can sort this out for you.

@shapermint No new email received. Surprising 🙄

Hi @Miss_Aunt_Terry, we’re sorry for the delay and the back and forth you’ve been dealing with. That’s not the experience we want for you. Our support team has emailed you with details to move this forward. Please feel free to reply directly to that message so we can continue assisting you and resolve this.

@shapermint Been going round & round for 2 days. Nothing has helped. I just want to cancel the damn order & get my money back. It’s been 2 weeks

Hi @Miss_Aunt_Terry, we’re sorry for the delay and the experience you’ve had. We understand how upsetting this must be. Our support team has emailed you with more details and to assist further. Please feel free to reply directly to that message so we can continue helping and get this resolved.

@shapermint Order number SM13037636-TR. order placed February 12. Still hasn’t shipped. “No need to escalate further, we’re working on it”. I will stay on all SM platforms to tell everyone just how bad this company is