our CX, risk, and onboarding team has been running understaffed for too long. @garGoel91 has been holding it together. today we hired 10 people to join the team @dodopayments. biggest single-day hiring we've done. we tried solving some of this with AI first. it helps with scale, but when a customer needs something figured out, they need a person. not a chatbot.

@ayushagarwal @garGoel91 @dodopayments risk and onboarding should be last things for AI in fintech, it can certainly help but thinking of it as human replacement is disaster