@CrossCountryUK Not helpful response,, planning skills zero, health and safety assessment zero and customer service standards zero… I think you have earned the full set of steak knives! Let’s hope nobody gets hurt on this journey!!
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Samantha Saunders
645 posts
Samantha Saunders
@1Berry
I strive to make air travel more accessible for people with visible and hidden disabilities .. what’s not to like .. I just LOVE my job ✈️✈️✈️✈️
Katılım Şubat 2013
143 Takip Edilen288 Takipçiler
@1Berry If we had extra carriages to add on, then trust me we would have :( ^EB
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@CrossCountryUK why oh why am I on a train to BHX from Reading, 2nd time in May, 2nd bank holiday and I’m standing? Did you guys not know it was a bank holiday again? I have upgraded my standing position to 1st class as that was the only sq inch available… you need to do better!
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@1Berry Apologies for the crowding on board today. If you had a seat reservation and you had to stand, you may be entitled to partial compensation by sending copies of tickets to customer.relations@crosscountrytrains.co.uk ^EB
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@1Berry We commenced a four-year contact (not franchise) with the Govt. back in October, you'll be pleased to hear however that more trains are on their way: crosscountrytrains.co.uk/about-us/press… ^Max
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@CrossCountryUK why is your service always so bad? 4 carriages and tickets sold to fill 8 … Reading to Birmingham #beyondcramped
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@CrossCountryUK Every time I travel on this train it is rammed! Hopefully your franchise is up soon and a company with better planning capabilities will be awarded …. #customersmatter!
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@1Berry We wouldn't know how many tickets are purchased, many customers hold flexible fares which entitle them to travel on any departure they wish. ^Max
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@CrossCountryUK Errrm Max … why not 8 carriages… you know how many tickets purchased!
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@1Berry Sorry for the crowding on board Samantha ^Max
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@myadaptability what a pleasure to see your Omeo Personal Travel Device today.. Wow, just Wow! And we know your Fav Dragon! #Entrepreneurs
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Haven't been taking many selfies recently. Yesterday I had to cut my hair as it was getting too floofy. Now when I get a surgery date I'll look good 🤣
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@marksandspencer have emailed you complaint two weeks ago, chased twice, no response? How do I escalate this?
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Airport accessibility performance rankings between 1 April and 30 October 2022 ⬇️
Full report ➡️ publicapps.caa.co.uk/docs/33/CAA%20…
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Today we’ve published our Interim Airport Accessibility Report, detailing airports that have made improvements in accessibility, as well as highlighting those that require further improvements.
Watch the video and visit caa.co.uk/news/uk-civil-… to find out more.
#AccessToAir
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@CrossCountryUK here’s a thing.. you tell the 1127 Man Picc to Bournemouth train that it’s now terminating at Birm New Street … adding ‘the train will be waiting for you’ .. shame you didn’t tell that driver !!! 200 passengers waiting another hour!
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What a fantastically positive read during such a negative time .. I am Positively Purple thanks to @KateNashOBE … amazeballs read ❤️❤️💜💜
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Liz Truss is literally not able to speak. She just sits there, there was a chance for her to rise. She sat in stunned silence. It's as if they've told her she's not to speak.
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@KateNashOBE @Bren_Roach @SallyMSWarrior @DavidGrayson_ @CMinashi @sophmorgTV @debraruh @PlatypusPR @DianeLightfoot @Mphodgkinson @JohnAmaechi @simonminty @SamanthaRenke Hoping my copy arrives before I fly to Paphos.. this will be my preferred reading 💜
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Six more sleeps 😳😬💜 and my book 📕 Positively Purple hits the shops. First time I’ve uttered such a sentence @Bren_Roach @SallyMSWarrior @DavidGrayson_ @CMinashi @sophmorgTV @debraruh @PlatypusPR @DianeLightfoot @Mphodgkinson @JohnAmaechi @simonminty @SamanthaRenke
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