ralph baird

@BethesdaSupport Thank you, ok. It has been nearly a month. I am confused with how long to wait for some form of support. Can I check back in after another month, then, is that acceptable? @BethesdaSupport

We took a look at this for you, and it appears that multiple support tickets have been submitted. We recommend awaiting further communication from a support agent before adding any responses or creating any new tickets as this can delay the agent response time. Your tickets are in the correct queue and will be reviewed as soon as possible.

@BethesdaSupport Please, I have submitted more than one ticket to recover the password and secret key for my elder scrolls online account. Can anyone please help? Your ticket # is: 260520-001626 Your ticket # is: 260521-001840

@BethesdaSupport Greetings Bethesda Support. Could I also request to know the status of a ticket to reset my secret phrase for: Your ticket # is: 260525-001482 @BethesdaSupport

@BethesdaSupport Hello? @BethesdaSupport

@BethesdaSupport Thank you, ok. I will wait patiently. Thank you all again @BethesdaSupport

@2112wescoe The team is still reviewing your ticket. It is currently in a smaller, more specialized queue, so response times can take a little longer than normal.

@BethesdaSupport Please, what information did they need, as I did reply to it over a week ago and was worried it had been closed. I will send it again if I know what to send, and thanks for the prompt reply and for everyone's support there. @BethesdaSupport

@2112wescoe These tickets have been closed as duplicate of ticket 260515-002532. That ticket is active and awaiting a response. Please keep in mind that it is with a smaller team, so you may need to wait a little longer for a response.