24|7 Help Team

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@MoaT75 Hi Hannah, We apologize for the delay. Can you please share your reference number via dm so we can look into your matter. Thank you.

@247HelpTeam trying to book boiler service, someone was supposed to call me back last week and heard nothing - no slots available on app - any suggestions please?

@DissectingWrlds Hi Kehaar, thank you for reaching out to 247 Home Rescue. We apologise for any inconvenience caused. Please provide a reference number or your contact details, so we can look into this matter for you. Thank you.

@DissectingWrlds Hi Kehaar, thank you for reaching out to 247 Home Rescue. We apologise for any inconvenience caused. Please provide a reference number or your contact details, so we can look into this matter for you. Thank you.

@AlexiaStifado Hi Alexia, thank you for reaching out to 247 Home Rescue. We apologise for any inconvenience caused. Please provide your reference number or contact details, so we can look into this matter. Thank you.

@ANDREWTYLERHOL1 Hi Andrew, thank you for reaching out to 24|7 Home Rescue. We apologise for any inconvenience caused. Please provide your reference number so we can look into your matter. Thank you.

@247homerescue I have boiler cover with you however your service is a disgrace. Young family with young children left with out heat for days and days on end. Poor call centre who do not act and leave you on hold and do t pick back up.good at trying to sell you a new boiler but not at fixing one

A leaking boiler is the last thing you will want to deal with. The leak can cause serious issues to your boiler and your house, therefore you must have Boiler cover! Use code: boiler10 to get 10% off OUR BOILER COVERS! ow.ly/tz5050yveev

@LekeBabalola Hi Leke, thank you for reaching out to 24|7 Home Rescue. We apologise for any inconvenience caused. Please provide your reference number so we can investigate this matter. Thank you.

... It seems a lot of people I have spoken to during cust. service calls have similar experiences. PM me to discuss further - there may be a significant issue with @247homerescue - be careful before going to them-PM me for full details. I will keep you updated on the situation

@LekeBabalola Hi Leke, thank you for reaching out to 24|7 Home Rescue. We apologise for any inconvenience caused. Please provide your reference number so we can investigate this matter. Thank you.

It seems that @247homerescue have miss sold cover on a boiler that they have deemed too old to repair - despite asking the customer to re-instate the cover after the customer had cancelled it for that very reason...

@JadeBeddington Hi Jade, we apologise again for the inconvenience caused. Customer satisfaction is very important to us and we are glad we could resolve your matter for you. Thank you.

@247HelpTeam Hi there, I spoke to one of the team and they could see that I cancelled my policy a year ago and were unsure as to why I've been charged again. So the money has been refunded (in the next 7 days). Thanks.

@247homerescue Not sure why you are taking money from my account when I cancelled the plan about a year ago. Multiple complaints left unanswered. You didn’t replace or couldn’t repair my boiler when it needed it. Absolute disgrace of a company and no idea about customer service.

@AnnaGoodship Hi Anna, thank you for reaching out to 24|7 Home Rescue. We apologise for any inconvenience caused. Please message your reference number, so we can look into this matter for you. Thank you.

@SScott1967 Hi Sylvia, thank you for reaching out to 24|7 Home Rescue. We apologise for any convenience caused. Please message us your reference number, so we can look into this matter for you. Thank you.

@HugHughes12 Hi Catherine, thank you for reaching out to 24|7 Home Rescue. We apologise for any inconvenience caused. Please message us your reference number, so we can look into this matter for you. Thank you.

@mrbrady72 Hi Ken, thank you for reaching out to 247 Home Rescue. We apologise for the inconvenience caused. Please direct message us your reference number. Thank

@LyndaMJones Hi Lynda, thank you for reaching out to 247 Home Rescue. We apologise for the inconvenience caused. Please direct message us your reference number. Thank

@247homerescue really, really disappointed with the service I have received! We’re now in a household of 4asthmatics, 2 of which are ill and with no heating! Your company were full of promises but can’t even call back when they promise! Shocking service!!

@nigella_i5e Hi Nigella, thank you for reaching out to 247 Home Rescue. We apologise for the inconvenience caused. Please direct message us your reference number. Thank you.

@247homerescue IMPORTANT never use or ask this company for a quote. If you do you’ll get years of texts with NO way of stopping them. Be aware

@steven_carrie Hi Steven, we apologise for any inconvenience caused. Please provide your reference number, so we can look into this matter for you. Thank you.

@247homerescue I’ve been trying to cancel your services for months. Have emailed and live chatted and been told to call. Every time I call you never answer the phone it’s just hold music for ages so I need to give up. Cancel my policy - I don’t even live at the address!! @TheFCA

@AtifNawaz76 Hi Atif, I can confirm your cover included Boiler Breakdown+Annual Boiler Service. I appreciate you being unhappy about your boiler being Beyond Economical Repair. However we would not want you to pay for a parts greater in value than the market value of your boiler. Thank you.

#Scamalert - please stay away from @247homerescue they take ur money on false promises and when it comes to delivery they refuse to do anything- selling insurance covers but not signed up to FCA - @TheFCA @financialombuds @TheSun

@AtifNawaz76 Hi Atif, since 2017, we have completed boiler services in 2017, 2018. For 2019 you didn’t book a service despite us sending a link and leaving two voicemails. You made claims in 2018 and 2020. The evidence demonstrates that you did receive the service you paid for. Thank you.

@HeyBobson Hi, thank you for contacting 247 Home Rescue. We apologise for any inconvenience caused. Please provide your contact details and reference number, so we can look into this matter. Thank you.

We would like to say thank you to David, for the amazing review! We have 4.5 out 5 star customer rating on Trust Pilot! 🤩 Check out our Trust Pilot reviews for yourself! #247homerescue #247homerescuetrustpilotreview

@Hughesy48 Hi John, thank you for reaching out to 247 Home Rescue. We apologise for any inconvenience caused. Please direct message us your reference number, so we can look into this matter for you. Thank you.

Word to the wise,DO NOT take any home care/central heating/boiler cover with @247homerescue shocking customer service,they think a buzzing noise coming from boiler is acceptable as we had hot water/central heating thankfully I was able to cancel with them today!😡🤬 #jokecompany