Wizard

Car hired and deposit paid. On arrival balance paid in full at 8:30 pm. At 8:30 am when the car was needed the tracker was switched off for the next 7 and a half hours. I called you. You told me to take the car to a mechanic that mechanical failure is normal. I was reluctant and unable to do so. I told you to provide your own mechanic. You informed me that the mechanic was on the way for the next 6 hours. No mechanic ever showed up. Eventually at 4:37 pm, the tracker switch wa turned back on. Does this sound like structure to you? Does this sound like an amicable solution? Was this car hired at 16k plus per day a real life situation? It was a wedding for fuck sake and your service failed the entire event. Vehicle was meant to carry groom and bride. I ended up hiring a v8 at an extra cost cause you failed in your mandate 100%. On top of that, you request the car to be taken to Nation centre at my cost earlier than when I received the car. That sound about right to you? Guys. Case closed. Hire from her at your own risk.

Not all car hire companies are the same and at Go-Wheels, we believe in solutions, not excuses. Here’s how we handle real-life situations 👇🏽 • Mechanical issues? Cars are machines if anything comes up, we fix it immediately. If it can’t be resolved fast, we swap the unit. No delays. • Delays or change of plans? We’re flexible. Communicate early, and we adjust timelines where possible. • Emergency situations? We stay reachable and guide you step by step until you’re sorted. • Out-of-town breakdown? We coordinate support, guide you to the nearest trusted garage, or arrange assistance. • Fuel confusion? We clearly communicate fuel policy (full-to-full or as is) to avoid misunderstandings. • Fines / traffic issues? We guide accordingly, with clear and fair policies from the start. • Cleanliness / condition concerns? Cars are delivered clean and inspected—any concerns are addressed immediately. • Availability issues? If your preferred car isn’t available, we offer the closest or better alternative. • First-time renters? We guide you through everything delivery, inspection, documentation step by step. And here’s what we’ve learned… The most cooperative clients always have the smoothest experience. In fact, many of them end up becoming our biggest ambassadors referring friends, family, and even businesses to us. We appreciate that trust. That’s why we honor referrals and pay commissions on time always. We’re not perfect but we are responsive, honest, and committed to your comfort. All we ask? Communication and cooperation. That’s how we keep you moving Go-Wheels — Your Mobility Partner.