Max Gorbunov

@Microsoft @MicrosoftHelps I'm flattered to be #1 for 15 minutes straight, but I have to eat now.

Hey @Microsoft @MicrosoftHelps, this is the definition of bad support experience in my books. Forcing users to stare at the screen without multitasking while not providing any time estimate is a waste of users' time. I chose to multitask and complain, still #2 after tweeting this

@Lear_Leadoff Да у них, похоже, со всеми экранами такая фигня. У меня не складывающийся S22 Ultra, и то две трещины пошли.

Первые три доживали до года и не подавали признаков трещин на сгибе. Четвёртый начал выдавать краш месидж, потом гасил экран и отвечал только на хард ресет. Через пару часов экран потух окончательно. Самое сложное - до ремонта не раскрывать и пользоваться только наружным экраном

#samsung с четвёртой попытки сделал #fold экран которого ломается через 6 месяцев ровно. В авторизованном сервисе сказали у них сейчас все повально сдают четвёрку с чёрным экраном, даже не стали диагностику запускать

@vpatryshev @neuman I made a stupid decision to travel to Mexico between switching jobs with H1b. Officer greeted me and said "Coming to work for Google?" even though I was still technically employed by previous company until next day and presented old paperwork. I just said "yes" and was admitted

@neuman Ok, here's a lesson for everyone. While on H1B, never never never leave the country. Ever.

This is me 🥺

PSA in the light of what's happening here: you can find links to competing social media yourselves. I don't use Mastodon and am likely not going to.

Oh, I forgot to mention my tweet from 1/2 year ago twitter.com/6zow/status/14… where Barclays UK replied, but I did not follow up because the fraud alert was magically removed and my card was unblocked without my action. Really? Citi never replied.

Hey banks, are you still living in the 20th century? I'm talking to you @Barclays and @Citi. I called both banks today, both asked me to read an SMS OTP after asking for information like card #, security question, DOB and SSN. For real?

And finally, here's Citi admitting to being incompetent.

Just for fun, here's what I see when I call the number Barclays asks me to call. And the "security support" said they can't help with this and they don't know this Angela person. After a few minutes, they asked to spell the name but completely neglected to ask where it showed up.

Hey @SamsungMobileUS! That's the deal I wasn't looking forward to

@BarclaysUKHelp Thanks for reaching out so quickly. I'm the US customer, the only option for me was to call by phone (roaming), and the experience was so bad that I just gave up after my card was blocked for the second time. I decided that I won't use it again.

@6zow Hey there Max, hope you're well 🙋‍♂️ So sorry you were caught out there, you know we're only looking out for you 😳 To answer your question there, yes some of our departments will ask for that information. Did you call us through the app? That's the best way to know it's us. 1/2

It's the second bank blocking my card this year. While I appreciate fraud prevention, is it ok that they ask for my card # and other info before confirming that I'm actually talking to a bank employee? @Citi @Barclays