Microsoft Support

@betelmire Thank you for letting us know that the issue has been resolved. Feel free to reach out anytime. We will be here.

@MicrosoftHelps I fixed it

Help j cant yss my windows usb it just gets stuck on this laoding screen for like 10 minutes then restarts i need help

@JulieGrigsg90 Got it, Julie. We have replied to your direct message. Please check your Inbox and let’s continue our conversation there. Thank you. ~AB x.com/messages/compo…

@MicrosoftHelps I am locked out of my Hotmail account and the automated recovery form is failing to send me response emails. My backup phone number is old and inactive. I am trapped in a loop and need a human agent to escalate my case for manual review please.

@Shadow_Dog Hi! We saw your post needing assistance with your Hotmail account. We will make sure to assist you with this. We have sent you a DM to maximize character usage. Let's continue there! ~MG x.com/messages/compo…

@MicrosoftHelps help me unlock my hotmail pl0z!

@joaopauloalbu Hi there! We're following up on the DM we sent regarding your Windows Taskbar concern. We wanted to check if you still need assistance. When you have a moment, please review our message and share any additional details so we can continue helping you.~ES x.com/messages/compo…

@MicrosoftHelps Is taskbar a webapp? 🤨

@sixninezero_ Hi! We see that your refund request for a digital Xbox Series X game was denied and you'd like to understand why. We've sent you a direct message so we can take a closer look at the details of your request and use more characters. We'll be waiting for your reply there. ~JB x.com/messages/compo…

@MicrosoftHelps Any idea why my refund request for a digital Xbox Series X game was denied…?

@MaxBrinAI Hi, Max! We have responded to you via direct message to maximize character usage. Please check your inbox. ~JZ x.com/messages/compo…

@MicrosoftHelps I've paid for OneDrive Family for about a decade. Never missed a payment. I went 690MB over my 1TB quota - that's 0.07% over. Your system deleted my ENTIRE 1TB drive. Not the 690MB delta. Everything. A decade of files and irreplaceable personal photos, gone. No phone call. No text. Just an email that went to spam like all your notification emails do - you know this happens, yet that's still your only warning method for something this destructive. "Restore your OneDrive" is also broken: it throws a Personal Vault error after successful identity verification, on multiple browsers, blocking any recovery attempt. I have an open case (#7105623468). I need this escalated and answered today: is there a backend restore point available for my account, yes or no?

@Spaceshot76 Hi. We’ve sent you a DM so we can help get this sorted without any limits on character. We’ll walk through it with you there and make sure we find the best way to get you back into your account. ~RG x.com/messages/compo…

@MicrosoftHelps Hello could I get a hand with a log in issue? I've sent you a DM a few hours ago. Thank you.

Hello Yousef! Thank you for reaching out. We saw your post and have sent you a Direct Message, so we can better assist you and avoid character limitations. Please check your inbox when you have a chance and reply to our message with any additional details. We'll be happy to take a closer look and assist further. Thank you! ~EB

My email receives tons of spam and phishing mails and easily bypassing your security, but when I build a useful authentic app running it over more than 3 months, it still goes to Junk mail and it doesn't even go through Organization emails! SCL : 5 given @MicrosoftHelps

@gritbysamar Good day! We are reaching out to ensure everything is in order since we have not received a response from you. Our goal is to ensure no customer is left unattended. We are following up to see if you still need help, if so send us a DM. We'll wait for your message.

@MicrosoftHelps There is a major issue with the Snipping Tool's auto-save functionality. It frequently fails to save screenshots on the first try. After capturing a screen, the file is often missing entirely from the folder. Please look into this bug and fix the saving reliability asap

Before you take off 🛫 1️⃣ Turn on airplane mode 2️⃣ Earbuds in, takeoff song ready to go PS Need recos for takeoff songs 👇

Hello, Gulshan. We saw your tweet regarding your friend’s Outlook account recovery concern. To help them recover the account, please let them know that they can reach out to us directly at any time. For security purposes, and so we can discuss the issue without character limitations, please send us a direct message. We’re here to help and will be waiting for her message. ~ML

@MicrosoftHelps one of my friend has forgotten the password of outlook email I’d and not able to recover it. It will be a great help if you could help her out

@sepaesleme Hi, Sergio. We noticed your post about not getting an update from a ticket that you opened month ago, and we're more than happy to help. In line with this, we've responded to your direct message. Let's continue our discussion there. Thank you. ~RJ

@MicrosoftHelps I need help with a support ticket I opened nearly a month ago that hasn't received a response.

Hello! Your tweet caught our attention. We understand that you’re having issue downloading Windows on your device. If you’d like our help with this, please send us a direct message to discuss your issue further & to maximize character usage. We’ll be glad to assist however possible. ~AL

MY COMPUTER KEEPS FAILING AT DOWNLOADING WINDOWS. I COULD RIP MY HAIR OUT.

Hello there. We saw your tweet regarding your Windows activation concern. We understand how important it is to get this resolved. For your security and so we can discuss this further without character limitations, please send us a direct message. We’ll be waiting for your message. ~ML

@robbiekhan Hello again, Robbie. We just wanted to follow up and ensure your concern about app an or game remnants remaining after uninstall has been addressed. If you still need further assistance, please feel free to write back to us via direct message. We will be here for you. ~AL x.com/messages/compo…

@MicrosoftHelps Is this an AI response? The context writes itself really....

1 of 2 - Maybe it's time @Microsoft put AI to actual good use and fix a problem that has plagued Windows for decades? Uninstalling an app or game leaves behind fragments in both registry and folders that could easily be tracked using copilot during install/uninstall process.

@omgsidewalks Hello. We'd love to help get this sorted out. Share any updates when you're ready, and we'll take it from there. We'll wait for your DM. ~HT x.com/messages/compo…

Dear Microsoft, How can I authenticate my authenticator app if it has to be reinstalled and I can't access my Outlook app to authenticate it because it has to be authenticated on my authenticator app that I can't authenticate ??

@Vijayc_3980 Good day! We are reaching out to ensure everything is in order since we have not received a response from you. Our goal is to ensure no customer is left unattended. We are following up to see if you still need help, if so send us a DM. We'll wait for your message.

Hi Team, I am facing an issue with Microsoft Outlook. I'm not receiving emails on time, and I have to manually refresh my inbox every time to see new emails. Could you please look into this issue and help resolve it at the earliest? @MSFT365Status @Outlook @Microsoft

@civicsensetalks Hello, Civic. We're committed to working with you, and we want to know if you still need further assistance with your concern. Please provide the requested details in direct message so we can better isolate the issue. Thank you. ~RJ

@MicrosoftHelps I am getting continuously MFA authentication code to approve. Even after changing my password i am still receiving mfa authentication request. Kindly help

Hello, thank you for sharing your concern. We appreciate the effort you've made to fill out the recovery form. We understand that you need assistance with your locked account. To help you further and avoid character limitations, please send us a direct message so we can review your situation in more detail. We’ll be waiting for your reply. ~RC

Trying to recover my Outlook account (locked for suspicious activity). I have the correct login/password, but the recovery form keeps saying “insufficient info.” This email was linked to my Epic Games and Discord accounts for years can @MicrosoftHelps assist? 🙏

Thanks for the update. Please note that you are now connected with a live support representative. You can click the link in this post or follow us back so you can send us a private message. Have you checked your messages and try to reply to that? We look forward to your reply. ~ML

@MicrosoftHelps Cant seem to directly chat when pressing send a private message,this is infuriating

@MicrosoftHelps feel like im going to have to post this everywhere and make youtube videos before you will respond about your lack of security and then negligence in restoring my girlfriends account she spent thousands on.