Emma Jones

@TicketmasterCS Appalling service by ticketmaster - do I turn up to event in 2 days with no ticket ? Issue with booking and you have provided no help. Do not say you will DM me - it’s nonsense .

Wondering if your tickets are ready to be downloaded yet? Please check our delivery information page here >>> bit.ly/3EwNik5

@TicketmasterCS This really isn’t good enough. This should be a priority if the event is in 2 days surely?

@8623emma HI Our queries are being prioritised based on when the events are taking place so if you’ve submitted a request you’ll receive a resolution before the event. Thanks!

We're back! Here until 20:00 today to help with any ticketing queries. Got a question? Check out our helpdesk for more info! >> bit.ly/2ScR4ag

@TicketmasterCS I have checked all emails- so I am assuming spelling error, but how do I check a spelling error ? That’s why I am asking for your help. I have all the transaction info. Please can you assist?

@8623emma HI Emma. If you are not seeing the order at all the most common issue is that you either used a different email address when booking or there was a spelling error on the email when entered. Please double check this. The team will be in touch as soon as there is an update. Thanks!

@TicketmasterCS The event is in 3 days …..surely a resolution for this is now a priority ???

@8623emma Our queries are being prioritised based on when the events are taking place so if you’ve submitted a request via the instructions we DM'd you’ll receive a resolution before the event. Thanks

We're back! Here until 16:00 today to help with any ticketing queries. Got a question? Check out our helpdesk for more info! >> bit.ly/2ScR4ag

@TicketmasterCS Cold play event is in 3 days and still no Ticket confirmation or email - I really need some assistance as a matter of urgency. Customer service process is appalling. You may have to prioritise by event but when does this issue become a priority- I need to sort out travel etc.

We're back! Here until 16:00 today to help with any ticketing queries. Got a question? Check out our helpdesk for more info! >> bit.ly/2ScR4ag

@TicketmasterCS the cold play event. I need to make travel/accommodation arrangements. Could someone please assist with my multiple requests. You continue to respond with ‘see your DM’s’ but no actual help. I have filled out forms and told you will get back to me in 24h which has not happened.

We're back! Here until 20:00 today to help with any ticketing queries. Got a question? Check out our helpdesk for more info! >> bit.ly/2ScR4ag

@TicketmasterCS I am still waiting for confirmation of my cold play tickets for 7th June - I have sent numerous messages. I need confirmation asap. You are quick enough to take £448 out of my account but when there is an issue there is no response

That's all from us today folks! We're back tomorrow at 9:00am to help with any ticketing queries. Until then check out our helpdesk >> bit.ly/2cEgiLY

@TicketmasterCS I have see your DM - this does not help. It is only giving me a standard reply. I need assistance on this asap. The event is in 6 days and I don’t know if I have tickets even though you have taken £448 from me.

@8623emma HI Please see DM. Thanks!

We're back! Here until 20:00 today to help with any ticketing queries. Got a question? Check out our helpdesk for more info! >> bit.ly/2ScR4ag

@TicketmasterCS The Coldplay event is a week today so I would really like to know whether we have tickets so I can make plans etc. would appreciate if someone could assist today?

@TicketmasterCS Done 👍

@8623emma Please follow us so we can help connect you with the team via DM. Thanks!

@TicketmasterCS I have received no confirmation email for my Coldplay tickets and they are not showing on my app. Please Will someone contact me to sort this asap.

@misterspex Still no refund after 3 months since returning my glasses. Please get in touch -this is appalling service.

@Ryanair how to I get a refund on a cancelled flight and a claim I made back in may. I seem to be going round in circles on your website?

@JDhelpteam can’t use my birthday discount code - tried it on number of devices & had no help from your customer services (phoned twice)

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