David Glendinning

@airalocom You guys are fine, I had a problem with Holafly. I’ll use you the next time I travel. Thanks!

@99dmg Hey David! We are sorry to know you are having this issue. We are here to help you. Please send us a DM, and we will assist you immediately.

Hey @holafly_help, your chatbot said it would connect me with the technical team 30 minutes ago after going through all the troubleshooting steps, and nothing has happened. My eSIM stopped working in the middle of Venice during a busy vacation day. This is unacceptable.

@AmericanAir The disruptions may be out of your control. How you handle them is not. Stringing us along all day without providing any information is not the way to treat your passengers. I will offer my own apology: I am sorry you do not care enough to try to keep us as future customers.

@99dmg When disruptions like these are largely out of our control, compensation isn't something we provide. We can only offer our sincere apologies.

Hi @AmericanAir, how does it take you more than six hours to find a pilot when you know ahead of time when the flight is supposed to leave? We took a chance booking you instead of @united this time and it has not taken long for us to regret it.

@AmericanAir Your focus on “intention” and your use of the passive voice throughout your non-apology do not absolve you of responsibility for your failures today. There is a way you can apologize enough. And that is through reasonable compensation.

@99dmg It's never our intention to disrupt your travel plans, and we can't apologize enough for the extended travel time. Our information show the flight was canceled due to air traffic congestion. We're truly sorry your travel plans have been impacted.

@AmericanAir That is no more of an explanation and barely more of an apology than the zero explanations and apologies we received from the gate agents. Some of my fellow travelers are missing rehearsal dinners and engagement parties and still have no idea why.

@99dmg We do our best to depart as close to the scheduled time as possible. We're sorry for the inconvenience, David.

@FedExHelp My incoming shipments are not showing up automatically in delivery manager and your phone support cannot fix the problem. I missed signing for a delivery because I did not know it was coming. I never have these issues with @ups. Should I just use them from now on?

@Corey_Feldman: Super disappointing.