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Operators

@9operators

In the world of 9-figure eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. Now it's a podcast.

Katılım Nisan 2023
20 Takip Edilen6.6K Takipçiler
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Operators
Operators@9operators·
The Supreme Court is handing importers a $175B refund. But the clock is ticking. @typesfast (CEO, Flexport) joined @mikebeckhamsm + @Seanfrank to break down what operators need to do right now. - How to claim your refund (free) - What redflags to look out for - Why you’re owed 6% interest - Which tariffs got struck down - Who the real hero in all this is Plus … why Ryan hasn’t been this excited about tech since he was a teenager. HINT: He calls it the age of “AI wonder.” Don’t miss the full 69-min emergency episode with Ryan Petersen, Sean Frank (CEO, Ridge) + Mike Beckham (CEO, Simple Modern) on the Operators Podcast.
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Mike Lukashewich
Mike Lukashewich@MikeLukashewich·
What a great @M__Operators ep. "We made it a trend to post Comfrt. We repost 300-500 people per day tagging Comfrt on IG stories" Comfrt is everywhere.. Can you imagine if the brand you're working on was showing up everywhere organically?!
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Operators
Operators@9operators·
What mindset builds a billion-dollar brand? Relentless self-belief. “I’ve completely eliminated self-doubt from my mind. It doesn’t exist anymore. I’m the best in the world at ecom. That’s it.” That’s @itshudsonblake, the founder of Comfrt — $0 to nearly $1B in three years, bootstrapped. It’s not his ego talking, it’s determination. - Went broke seven times - Ran pre-orders when cash ran out - Didn’t take a salary for three years Refused to quit. And ended up building one of the fastest-growing brands in ecom history. Check out the SINGLE BEST HOUR OF CONTENT IF YOU WANT TO STOP BEING BROKE AND ESCAPE THE PERMANENT UNDERCLASS ↓ Where Hudson sits down with @Seanfrank (CEO, Ridge) and @mbertulli (CEO, Pela + Lomi) to share how he broke the “four minute mile” of ecom.
Sean Frank@Seanfrank

Single best hour of content if you want to stop being broke and escape the permanent underclass: - the content is free - its with the HOTTEST brand right now - $1,000,000,000 in sales THIS YEAR ALONE - bootstrapped, profitable, under 5 years old Ive seen the shopify screenshot. He showed me a $60 million February.... LAST YEAR I didnt believe. Its like seeing aliens. More revenue than warby parker? Hudson is the GOAT. There isnt even a debate. And he effortlessly, humbly, shares every step of the journey. If you dont listen your NGMI choice is yours brother

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Operators
Operators@9operators·
For brands, the first half of this decade was a gold rush … and a gut punch. Here it is from three operators: @TaylorHoliday (Common Thread Collective): 2020–2022 (first half): Euphoric hysteria. Everything going to the moon. 2022 (second half): Crashed. Laid off 100 people. Complete reset. 2024: Best year ever. Then sold halfway through 2025. @KatyMimari (Caden Lane): Growth year over year … but a different set of problems each year. Hardest year? 2024 2025 came back strong, saved by a big focus on LTV and AOV. @Seanfrank (Ridge): 2023: Best year. Probably ever. Q4 2024: Rough. 2025: 600k new customers on U.S. store alone. What was the first half of the decade like for your brand? 🤔 Check out the full conversation in episode 154 of the 9Ops podcast!
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Operators
Operators@9operators·
.@MattOrlic lost $5 million overnight. 80% of his net worth. Gone. A major Australian retailer went bust; he was at the bottom of the creditor stack. But he didn’t quit. He did something completely unexpected. “I convinced myself, because I lost this money, I’m going to be successful. It’s my rite of passage to be ultra wealthy.” Five years later, Qure Skincare is closing in on nine figures. Bootstrapped. Built with his sister from an apartment in Croatia. In the newest episode of 9Ops, he shares how: - Unified from 13 brands to one - Cracked high-AOV Meta ads - Built an influencer machine - Designed un-copy-able products In his own words, “All that matters is what story you’re telling yourself … stories are like the operating system of the mind.” Check out the full conversation with Matt Orlić, @Seanfrank (CEO, Ridge), and @mbertulli (CEO, Pela + Lomi).
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Operators
Operators@9operators·
TODAY!
Aaron Orendorff@AaronOrendorff

Tomorrow. 25+ ecommerce leaders. Ads masterclass. Free. Online. By operators, for operators. 9ops.co/gnt9ao 🏆 Growth keynotes ⚡️ 10 lightning panelists 🤔 Live MOperators “hotline” Comment with your questions for the hotline! I’ll get em answered. Sneak peek of how to … - Launch new accounts efficiently - Unlock content & creative pipelines - Craft new-customer vs LTV offers - 3x your ad spend like a mf’ng boss - Create a community-led flywheel - Unite your media with retention - Build 1–2 “peaks” each quarter - Demystify + deploy incrementality - Contribution margin by channel - Attract influencers & affiliates - Produce a flood of partnership ads - Add AI into your creative process And here’s the lineup ↓ - @couuor, CMO at Ridge - @codyplof, Jones Road Beauty - @connorrolain, HexClad - @mikebeckhamsm, Simple Modern - @Seanfrank, CEO of Ridge - @JasonPanzer, HexClad - @mbertulli, Pela Case x Lomi - @MehtabKarta, Karta Ventures - @KatyMimari, CEO Caden Lane - @ChereneAubert, Growth Capital - @BryanECano, True Classic - @mirandpettinger, GLAMNETIC - @jerelblades, Growth at Tushy - @RSteveData, @CommnThreadCo - Yingying Kuang, VP Mkt. at Kitsch - @oliviaakory, @HausAnalytics - @MacCoyMerkley, Portland Leather - Perry Coneybeer, @AppLovin - Russell Breuer, CEO @spotandtango - @sarah_carusona, BA Commerce - @JennaHabayeb, Posh Peanut - Cathy Sun, @AxonAdsManager - @ImChaseMohseni, @creativeoshq - Rico Mirabelli, @DUDEwipes 9ops.co/gnt9ao

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Sarah Carusona
Sarah Carusona@sarah_carusona·
This isn't a skit. This is real life. OK, it's also a skit... but that's because I'm in awe this situation 𝘴𝘵𝘪𝘭𝘭 happens (a lot). But you know where you won't get shitty overpriced advice? At the Operator's Ads Master Class tomorrow. It's free, with some of the greatest minds in the space. And @AaronOrendorff told me it's OK to curse so I'll be there in full force dropping some fu**ing knowledge on how to 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 set media & organic targets for profitable growth. Not some BS answer that requires you to buy more tools to apply. A real life, down-to-earth tactic you can use tomorrow to make your acquisition more efficient. And if you're lucky, I'll bring out some of my alter egos I use for these skits 😉 Sign up here 👉 9operators.com/paid-growth@mikebeckhamsm Simple Modern ★ @Seanfrank CEO of Ridge ★ @JasonPanzer HexClad ★ @mbertulli Pela x Lomi ★ @codyplof Jones Road ★ @couuor Ridge ★ @connorrolain HexClad ★ @MehtabKarta Karta Ventures ★ @KatyMimari Caden Lane ★ @ChereneAubert Growth Capital ★ @BryanECano True Classic ★ @mirandpettinger GLAMNETIC ★ @RSteveData Dir. of Data CTC ★ Yingying Kuang, VP Mkt. at Kitsch ★ @oliviaakory Haus Analytics ★ @MacCoyMerkley Portland Leather ★ Russell Breuer, @spotandtango ★ Sarah Carusona (ME!), BA Commerce ★ Jenna Habayeb, Posh Peanut ★ @ImChaseMohseni CreativeOS ★ Rico Mirabelli, @DUDEwipes See you there 👊
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Aaron Orendorff
Aaron Orendorff@AaronOrendorff·
Tomorrow. 25+ ecommerce leaders. Ads masterclass. Free. Online. By operators, for operators. 9ops.co/wE948h 🏆 Growth keynotes ⚡️ 10 lightning panelists 🤔 Live MOperators “hotline” Comment with your questions for the hotline! I’ll get em answered. Sneak peek of how to … - Launch new accounts efficiently - Unlock content & creative pipelines - Craft new-customer vs LTV offers - 3x your ad spend like a mf’ng boss - Create a community-led flywheel - Unite your media with retention - Build 1–2 “peaks” each quarter - Demystify + deploy incrementality - Contribution margin by channel - Attract influencers & affiliates - Produce a flood of partnership ads - Add AI into your creative process And here’s the lineup ↓ - @couuor, CMO at Ridge - @codyplof, Jones Road Beauty - @connorrolain, HexClad - @mikebeckhamsm, Simple Modern - @Seanfrank, CEO of Ridge - @JasonPanzer, HexClad - @mbertulli, Pela Case x Lomi - @MehtabKarta, Karta Ventures - @KatyMimari, CEO Caden Lane - @ChereneAubert, Growth Capital - @BryanECano, True Classic - @mirandpettinger, GLAMNETIC - @jerelblades, Growth at Tushy - @RSteveData, @CommnThreadCo - Yingying Kuang, VP Mkt. at Kitsch - @oliviaakory, @HausAnalytics - @MacCoyMerkley, Portland Leather - Perry Coneybeer, @AppLovin - Russell Breuer, CEO @spotandtango - @sarah_carusona, BA Commerce - @JennaHabayeb, Posh Peanut - Cathy Sun, @AxonAdsManager - @ImChaseMohseni, @creativeoshq - Rico Mirabelli, @DUDEwipes NOTE: This is not a duplicate. This is Cody’s link. I owed Cody this share with his link. You owe it to yourself to click his link and sign the f*** up. 9ops.co/wE948h
Cody Plofker@codyplof

A few weeks ago I got the opportunity to help @SahilBloom with his incredible new brand Wild Roman. He wanted to know what I would do if I were starting a new brand or running Wild Roman. I said that’s easy, let me just tell you everything I would have done differently while building Jones Road. Here are a few of the top things I told him: 1. Be Customer Obsessed - Build the habit of talking to customers from day 1. 2. Build A Creator Flywheel - This would be my main marketing strategy out of the gate. Seeding, gifting, 3. I wouldn’t hire a head of growth at the beginning. There is a new role I would hire that is going to be the next version of head of growth for our industry. 4. I would keep opex super super low and get really good at AI. 5. I would hold off at running aggressive paid social as long as possible as a constraint/ forcing function to get really good at other ways of driving high intent traffic. Wanna know the role I told him to hire and the rest of the mistakes I made that influence how I would build and grow a new brand? I’ll be talking about it at this week’s ads masterclass during the live MOperators Hotline. 9ops.co/wE948h

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Operators
Operators@9operators·
@AaronOrendorff If you sign up, you’ll also get: - Incrementality benchmarks - Sheet template on what to test - Our channel expansion guide - The chance to nab a giveaway Ridge, HexClad, Simple Modern, and Lomi have all donated. Plus, DUDE Wipes is giving someone a lifetime supply!
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Aaron Orendorff
Aaron Orendorff@AaronOrendorff·
Tomorrow. 25+ ecommerce leaders. Ads masterclass. Free. Online. By operators, for operators. 9ops.co/gnt9ao 🏆 Growth keynotes ⚡️ 10 lightning panelists 🤔 Live MOperators “hotline” Comment with your questions for the hotline! I’ll get em answered. Sneak peek of how to … - Launch new accounts efficiently - Unlock content & creative pipelines - Craft new-customer vs LTV offers - 3x your ad spend like a mf’ng boss - Create a community-led flywheel - Unite your media with retention - Build 1–2 “peaks” each quarter - Demystify + deploy incrementality - Contribution margin by channel - Attract influencers & affiliates - Produce a flood of partnership ads - Add AI into your creative process And here’s the lineup ↓ - @couuor, CMO at Ridge - @codyplof, Jones Road Beauty - @connorrolain, HexClad - @mikebeckhamsm, Simple Modern - @Seanfrank, CEO of Ridge - @JasonPanzer, HexClad - @mbertulli, Pela Case x Lomi - @MehtabKarta, Karta Ventures - @KatyMimari, CEO Caden Lane - @ChereneAubert, Growth Capital - @BryanECano, True Classic - @mirandpettinger, GLAMNETIC - @jerelblades, Growth at Tushy - @RSteveData, @CommnThreadCo - Yingying Kuang, VP Mkt. at Kitsch - @oliviaakory, @HausAnalytics - @MacCoyMerkley, Portland Leather - Perry Coneybeer, @AppLovin - Russell Breuer, CEO @spotandtango - @sarah_carusona, BA Commerce - @JennaHabayeb, Posh Peanut - Cathy Sun, @AxonAdsManager - @ImChaseMohseni, @creativeoshq - Rico Mirabelli, @DUDEwipes 9ops.co/gnt9ao
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Sean Frank
Sean Frank@Seanfrank·
How to sell your business for millions (or billions) of dollars, a practical guide: Part 2- Read the last tweet to get up to speed. 1- Pick a path. You own an asset, like a business, but how do you get money from it? - Dividends (or distributions) You run the business, or you hire a ceo to run the business, and the business takes profit/access capital and returns it to shareholders. This is how you are paying yourself now. - a dividend recap You own the business, you dont want to sell it, but you want more money NOW A bank will lend you money today, against future dividends you will pay out. The apparel brand with 10m in ebitda could borrow 30 million, pay it all out to owners as a dividend, and the business (NOT YOU!) is on the hook for the debt. You are taking future profit today, and you pay a price for it, but common. - Sell a % of your biz to PE Private equity has money and they want to use that money to buy assets they can apply leverage too. Be that operational leverage, strategic (roll up/scale) leverage, or debt (actual leverage) They are in the returns business, and they will buy anything that can deliver their target IRR Pros are that there are 1000 firms and its THEIR JOB to do deals. they want to deploy money. Cons? they do a LOT of deals. they are better at deals than you and will try to fuck you PLUS- they dont care about your business. they will bankrupt you if it helps them hit their target. - sell to a strategic you cant really pick this its up to them if they want to buy you unlike PE, there arent 1000 there tends to be 3-10 per industry. AND it isnt their fulltime job to do deals. PE has 20+ people on staff JUST to try and wine and dine you. Most strategics have 1. - IPO. Solostove did it. Olaplex did it. 20+ IPOs in the dtc era, 90% tanked. to IPO you basically need 100m in ebitda. Maybe hexclad can do it, but most cant and you will be in the previous buckets. 2- You have to do an audit if you want real money Whats an audit? You know how the IRS can audit you as a punishment? Public companies (and companies who want to work with big banks or sell) CHOOSE to go through this every year, and they pay for the privilege You go to an accounting firm (a different one than does your books) and you give them 50k-250k to audit the work the OTHER firm does a 9 figure deal will want 3 years of audited finaicals and some other specialized reporting Your help you hired, laywer or banker, will tell you whats the bare minimum, but the more the better usually most common pit fall? Sales tax. Sales tax is a FOREVER liability. If you do it wrong, it sticks with your company for YEARS So they want to see 5+ years of correct and clear sales tax fillings. they want to avoid you selling them a ticking time bomb. 3- The bake off. You will want to sell to one person. That person will know that and will string you along, bully you, and try to get a good deal. to avoid this, you add more suitors to the deal Its a bake off. You build a deck (CIM) You put all your financials into a data room. And you create fomo. this is what the banker is best at this is how they pay for themselves. 4- the person you choose maters the most. I will say in my career, I have bought or sold 5+ brands directly. I have advised on 10+ deals. I have heard the details on 100+ deals. 90% of the time, earnouts are fake. The second bite at the apple never happens. Half the time it is because of the economy, perfomance, etc. The other half? Someone tries to fuck someone over. The point of this tip is, deals are more than just purchase price. terms matter a lot. You need to learn how each contingency can be twisted against you. and it is almost always better to take a 20% lower valuation for a partner with a good track record. a 5+ fund PE group, with 3+ founders from each fund willing to back them up is worth taking less money from. They are going to be here, they have their reputation to lose. Go blue chip when you can. --- Okay thats part 2, part 3 coming next week
Sean Frank@Seanfrank

Everything you need to know to sell your brand: Ecom valuations are going to rise again in the next 24 months. Here is everything you need to know if you want to make money during this window. 1- How are companies valued? Almost everything will be sold on a multiple of earnings. If you are small, you will use "Seller discretionary earnings". The money you as an owner can take every year. If you are bigger, it will be a multiple of EBITDA. Right now, a mid growth brand (growing 20%), in an average category (clothing, not beverage), with a solid team and clean financials, with 10 million in trialing 12 month EBITDA could get 8x-10x. That means they will sell for 80 million to 100 million. What makes the multiple go down? - not at all time high revenue (shrunk one year) - weak margin / too discount focused - bad channel mix (too amazon, too wholesale) - platform risk (tik tok shop) - tariff risk (all china) What makes the multiple go up? - good product mix (multiple hero items) - very diversified revenue (omni) - best in class margin - very strong LTV - HIGH MER But this brand will not trade on REVENUE. If someone told you that, they lied to you or are old. PE buys profit. The only things trading on revenue will be beverage or the most elite CPG. Gruns could get a rev deal done. Ridge cant. But valuations, multiples, will continue to go up. why? 2- Interest rates are coming down. SAAS is being crushed. All this money needs to seek a return and ecom/brands/cpg have been suppressed for a while. It is a natural ebb and flow- Dollars are going to come in, valuations are going to go up. Covid highs we would see this appeal brand go for 10-14x EBITDA. In 2022-2025 the lows got as bad as 4x. So we have already recovered a lot from the low, but we are still 50% off the peak. Do I think we will see 20x EBITDA deals again? Or 3x revenue deals? no. But I think the asset class is still underpriced and will turn out to be pretty ai resilient. 3- Understand timing and terms. Part of the rise in valuations will be doing deals on forward looking projections. The past 4 years every deal was being done on trailing 12 months. I suspect in the next 12 months, more deals will be done on forward or current year numbers. SO doing a deal in June, but getting credit for the projected ebitda for the entire fiscal year. The flip of this, in the past 4 years most deals have been very preditorary. Lots of coupons, dividends, participation snuck in. I saw deals being done at 10x EBITDA, but its a minority deal where the buyer basically is guanreteed a 4x on their money... Someone was buying 25% of something but getting so many protections its like they owned th3 whole thing. Thats all going to go away 4- Hire help. If you are small use a broker or a lawyer. For 50k a lawyer can save your ass on a 3 million dollar deal. If you are bigger, 3-5m in ebitda and up, hire a banker they will charge 1-5% of the entire deal, but every banker pays for themselves. they will find more buyers, tighten the screws, and guarantee a deal closes also- if you want to sell, dont miss the window. the windows are open 2 years every 6 years. Eventually everything goes to shit and you gotta wait out the bad times anyway- this is actually a series and this is part 1 of 5 suckers see you soon

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Jerel Blades
Jerel Blades@jerelblades·
That dopamine hit of successfully scaling ad spend….😍 BUT, here’s the thing: 1. Scaled ad spend needs to be rationalized in real P&L outcomes 2. Proper measurement methodology is non-negotiable, especially as you reach greater levels of scale. Spoiler alert: it’s not your MTA solution. 3. Incrementally testing is important, but only if you can operationalize it in your strategy. Hot take (maybe): incrementality is wildly misunderstood and not utilized properly 4. Channel diversification is great but it is way more nuanced than you think. Do not overdiversify too early…do not try to diversify when it’s too late. 5. Product-channel fit is real. This is hyper unique to your brand, not what someone tells you online. 6. Scaled ad spend can expose bad strategies, bad ad units, and weak content strategy really quickly. Get back to your basics...the “sell me this pen!!!” type of thing. 7. At a certain scale, successfully increasing ad spend has a lot to do with understanding channel mix. Be the ’96 Bulls - you’ve got to have that 30 PPG scorer with a good supporting cast. Who’s grabbing those boards? Who’s setting the screen? Those things matter, too. Join the Operators Ads Masterclass this Wednesday, March 18th to find out more. I will be trying to cram all the above into a 5-minute lightning round and then will be sticking around to learn from so many amazing marketers and operators. THIS IS FREE, PEOPLE. Insane value and a no brainer. Here is an amazing list of people I will also be tuning in to see below:
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Operators
Operators@9operators·
@Seanfrank has five people on his team who are AI geniuses. Why? It’s a bet: “Their output is going to match the entire rest of the company.” Check out the full conversation with @Seanfrank (CEO, Ridge), @KatyMimari (CEO, Caden Lane), and @TaylorHoliday (Common Thread Collective) on the future of AI in ecommerce (and why it's already uneven).
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Operators
Operators@9operators·
@M__Operators Nice try. But I think that joke paid partnership tag killed your reach
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Cody Plofker
Cody Plofker@codyplof·
A few weeks ago I got the opportunity to help @SahilBloom with his incredible new brand Wild Roman. He wanted to know what I would do if I were starting a new brand or running Wild Roman. I said that’s easy, let me just tell you everything I would have done differently while building Jones Road. Here are a few of the top things I told him: 1. Be Customer Obsessed - Build the habit of talking to customers from day 1. 2. Build A Creator Flywheel - This would be my main marketing strategy out of the gate. Seeding, gifting, 3. I wouldn’t hire a head of growth at the beginning. There is a new role I would hire that is going to be the next version of head of growth for our industry. 4. I would keep opex super super low and get really good at AI. 5. I would hold off at running aggressive paid social as long as possible as a constraint/ forcing function to get really good at other ways of driving high intent traffic. Wanna know the role I told him to hire and the rest of the mistakes I made that influence how I would build and grow a new brand? I’ll be talking about it at this week’s ads masterclass during the live MOperators Hotline. 9ops.co/wE948h
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Aaron Unt
Aaron Unt@UntAaron·
@Seanfrank tariffs matter but for most dtc brands i know, their cs labor cost is a bigger line item than their duty payments and nobody's making podcast episodes about that.
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Sean Frank
Sean Frank@Seanfrank·
my fellow operators are EATING this week. This episode is a step by step guide on: - where the USA is at tariffs - when to expect tariff refunds - HOW TO GET THE REFUND - if tariffs will be higher OR lower in a year - and what happens to freight prices when a war breaks out
Operators@9operators

The Supreme Court is handing importers a $175B refund. But the clock is ticking. @typesfast (CEO, Flexport) joined @mikebeckhamsm + @Seanfrank to break down what operators need to do right now. - How to claim your refund (free) - What redflags to look out for - Why you’re owed 6% interest - Which tariffs got struck down - Who the real hero in all this is Plus … why Ryan hasn’t been this excited about tech since he was a teenager. HINT: He calls it the age of “AI wonder.” Don’t miss the full 69-min emergency episode with Ryan Petersen, Sean Frank (CEO, Ridge) + Mike Beckham (CEO, Simple Modern) on the Operators Podcast.

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Cody Plofker
Cody Plofker@codyplof·
I owe Meta an apology a little bit. Meta definitely has its challenges, especially with reaching new customers, exclusions, etc. But they’re working hard on improving and I can promise you they have made it a really big focus to hear advertiser feedback and act on it. Expect a lot of upcoming products to help here. But that being said for a few years I’ve said that Meta is a mid funnel channel that is bad at reaching new audiences. But it’s not entirely true. Meta is great at what you ask it for and provide to it. I’ve treated Meta like a mid and bottom funnel channel and in turn I’ve optimized it for that. That’s fine if that is what you want, and it’s fine for earlier stages in a DTC business. But Meta does have the ability to be a full funnel channel if you play the game correctly. And for a multitude of reasons I think it’s necessary to play this game for most brands. I think Meta is about aligning hour creative strategy with your media strategy, signal strategy, measurement strategy, post click strategy, and offer strategy. The game is about reaching new audiences and it’s not an either or game. You need these all working together. Meaning you not only need diverse creatives to reach these audiences, but a standard purchase objective only might not be what you want. You may need to have a different offer for them, maybe a different pixel, and you can’t optimize to 1 day click if what you really need to do is build demand and consideration. TLDR is there is a different playbook for demand creation vs demand capture on meta at scale and you need all these pieces working together to create and capture demand, which is the only way to keep growing. You gotta give it the right inputs.
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