AAA Mountain West Group

@nostalgiapro Hi RC - Thanks for the alert. Please send us a private message with your Member # and/or contact information. We will have someone reach out to address your concerns directly. Thank you!

@AAA_MWG I'll be filing complaints against AAA and your Utah dispatchers later this week with the appropriate parties. The way I was treated last night, I don't know how you can come back from this. Just terrible all around.

Well, @AAA_MWG just picked a fight with the wrong person. The 12V battery in our Tesla Model 3 died. The battery needs to be replaced. (For those that don't know, Teslas have a small 12V battery under the hood, similar to gas cars.) The car is parked in my garage at home. AAA replaces these batteries, just as they would with normal gas cars. I submitted a AAA roadside request through the app at 10:39 PM AZ time. A dispatcher called me at 10:52. The guy was polite and friendly. He told me that I live on the wrong side of the street that I live on and said if I lived on the east side of that street, they would have no issues coming to my house, but since I live on the west side of that street, they can't come to my house. I've never been so confused. The dispatcher then tells me that he's going to try and find someone in my area. About 20 minutes go by and another dispatcher calls me and she's pretty rude right off the bat. She tells me that nobody is coming to my house to assist and she questioned me if Teslas even have 12V batteries. I asked how am I not in the territory when I literally live on the road that's the cutoff. I then asked if I should roll my dead car into intersection so I clear the official threshold. She said I could do that if I wanted to and then again refused to help. I asked for a supervisor. After about a 5 minute hold, I got a supervisor. This lady is the rudest human being I've ever spoken with at any point in my life. Just right off the bat, she's rude with a nasty attitude. She's refusing to do anything to assist. She made up several reasons as to why AAA couldn't help: AAA doesn't replace the lithium ion battery on EVs, the driver refuses to drive out to my house, I live too far away, the driver is way too busy tonight, etc. I made sure to correct her that I'm not calling about the lithium ion that powers the motor. I also told her to pull up Google Maps and look at my address. I'm literally on the road that she says is the cutoff. She's just a nasty piece of work this whole time. I then ask for her name so I can start filing a complaint. She refuses to identify. I asked for names, phone numbers, and she refused to provide anything. She then placed me on hold for 25 minutes, hung up on me, and cancelled my service request. If you've ever wanted to know how to lose a customer, this is a perfect way to do it.

@gusuoku1972 Hi - Thanks for the alert. Please send us a private message with your Member # and/or contact information. We will have someone reach out to address your concerns directly. Thank you!

@tacwalady Hi - Thank you for reaching out. We’d like to learn more about why you feel this way. When possible, please send us a private message with your Member # and contact information so that someone from our team can reach out and address your concerns directly. Thanks!

@AAA_MWG member here #poorcustomerservice #buyerbeware

@gigglesthecat13 We're delighted to hear you were happy with our service! We are honored that you have chosen us to be there when you need us.

Shout out @AAA_MWG your tow truck drivers are awesome thank you guys so much

@IshanKamat1 Hi Ishan- Thank you for following up with this information. We have passed it along to the appropriate department for review and will provide you with any updates if necessary.

@AAA_MWG while the agent my wife spoke to gave a better quote. Naturally, we would like to go with the lower quote. However, it seems like your agents are preventing us from doing so. This is completely unacceptable, and I need some help here.

My wife and I got different quotes from AAA agents at the same time from different locations (unintentionally). Her quote was much lower than mine, but I'm being told I can't use it. Can you help resolve this? @AAACares @AAA_Travel

@IshanKamat1 Hi Ishan! How can we help you?

@AAA_MWG PLEASE HELP

@smartwn To speak with someone on our team to address this directly, please feel free to call our 800-922-8228, contact your local branch, or DM us through our Facebook page here: facebook.com/AAAMountainWes…. Thanks!

@AAA_MWG Can't send you a private message, since I am not an X subscriber. They have removed the ability for non-subscribers.

California Home Insurance @AAA_MWG Thanks to you, behold our Christmas decorations for the SECOND YEAR, after thirty years of paying for insurance. Your agents do not return calls - you are a disgrace.

@rocketzamboni Hi Mark - Thank you for reaching out. We'd like to learn more about your experience and have the opportunity to address your concerns. When possible, please send us a private message with your Member # and/or contact information so that somebody can reach out directly. Thanks!

@AAA_MWG called for tow at 6:50pm from @SFBART Fremont Station. Was told 1 hr, then 1-2 hrs more, then another call that no truck available & maybe another hr. After 9pm had to cancel the tow since I was now in a dark parking lot. 35 yrs of AAA membership -pretty disappointing...

@TabithaT98 Hi Tabitha - Thank you for reaching out. We'd like to learn more about your experience and have the opportunity to address your concerns. When possible, please send us a private message with your Member # and/or contact information so that somebody can reach out directly. Thanks!

@AAA_MWG I spent and entire day waiting for a tow, multiple phone calls, time off work. And in the end you failed. After 20 years of membership I’m questioning your value.

@LostInAZDesert Hi There - Thank you for following up. Could you send us a private message with your Member # and/or contact information so we can pass your info along to the appropriate department?

@AAA_MWG I can't get specific, it was 11 months ago when I called for a tow and it never came. I called customer service, the person was not helpful and had an 'what are you going to do' attitude. I would like to think if I renew I could get help in the future but I thought that then.

@AAA_MWG My membership exp in a few days and I'm wondering if I should renew or not. I've been a member this go around since 2010, the ONE time I needed a tow, the truck was a no show, tow was canceled. The credit monitoring is the only thing that has me kicking around renewing.

@DilloDude13 Thank you for the kind words, Tom. We're glad we were able to take care of you! 🙂

@AAA_MWG Thanks to AAA in Arizona for a fast response to our dead battery. Your guy arrived quickly, tested and restarted the battery all in time for me to get to work on time. Fast, reliable, friendly service is a habit with this team. Many thanks.

Today, Mayor Hall & Vice Mayor Cline joined @AAA_MWG Surprise for a Ribbon Cutting event! Ken Blake, Manager of AAA Surprise Auto Repair Center, hosted the ceremony in honor of the grand opening of their new repair center! #OpenForBusiness flic.kr/s/aHBqjA7PFa

@SurpriseEconDev We are proud to serve the Surprise community!

@schachin Hi Kristine - Thank you for reaching out. We'd like to learn more about your experience and have the opportunity to address your concerns. When possible, please send us a private message with your Member # and/or contact information so that somebody can reach out directly.

@AAA_MWG and I did not get directly to a human I had to frustrate the system enough to hand me off to one -- this is not a good experience

.@AAA_MWG how do I get a freaking human being

@schachin Hi Kristine - Thanks for reaching out! For best and most accurate information, please call our Member Service Center at 800-922-8228 or contact your local branch. Thank you!

@AAA_MWG How about the ability to get a human when you call and also if I call your website do not redirect me based on phone area code in another state.

@schachin Hi Kristine - Thanks for reaching out. We'd like to learn more about your experience. When possible, please send us a private message with your Member # and contact information so that somebody can reach out to you directly. Thanks!

.@AAA_MWG Pretty aggravated right now. Had to search for 30 mins to find a way to contact you that did not throw me into an automated system. How can I talk to someone directly. I had a bad experience with your person and still need to understand what is covered.