ACI World

The most important global gathering of airport leaders will take place in Lima, Peru! 🌍 The @ACI_LAC & ACI World Annual General Assembly, Conference and Exhibition (WAGA), hosted by @AeroJorgeChavez, will bring together senior airport executives and global industry leaders for important discussions and networking. As the aviation industry continues to evolve, WAGA remains the leading platform to discuss key priorities, build strong partnerships, and shape the future of airports worldwide. 📍 Location: Lima, Peru 📅 Dates: September 25-28, 2026 Be the first to know when registration opens: store.aci.aero/form/waga-2026… #WAGA2026

Congratulations to @budairport on achieving the ACI Accessibility Enhancement Accreditation (AEA)! 👏✈️ François Berisot, CEO of Budapest Airport, said: “The accessibility certificate awarded by ACI World confirms that we are on the right track. During the airport’s ongoing development, accessibility remains a priority — ensuring it is barrier-free for everyone.” Well done to the BUD team. 🔗 Learn more about the AEA Program: bit.ly/3oUC2vs @ACI_EUROPE

✈️ Two productive days for ACI World at PTE World (Passenger Terminal Expo) London. Here are a few highlights from the floor: 📍 The CEO Perspective: ACI World DG Justin Erbacci and Chair Jost Lammers (Munich Airport) sat down with global airport leaders for some real talk on what’s actually moving the needle, and what’s still keeping them up at night. 📍 The Experience: Valérie Vanderhacgen St-James, VP, Market Research and Strategic Insights, on the shift from "customer" to human experience—and how we're designing the airport journeys of the future. 📍The strategy: Antoine Rostworowski, Senior VP, Programs and Commercial Services gave a great introduction to the Airport Management, Leadership & Strategy track. 🤝 A busy week of sessions, with valuable moments to connect across the industry—good to see Mohammad Taher (“The Airport Guy”), helping bring aviation closer to younger audiences.

Are you at PTE World 2026 London? Stop by the ACI World booth at Stand D160 to connect with the team! We’re looking forward to catching up with you.

Will we see you in Istanbul this September? We’re excited to announce our keynote speaker for the ACI World Airport Experience Summit 2026: Florent Bayle-Labouré, executive leader in live entertainment & creative industries. What else can you expect this year? Get a glimpse of what’s in store this year in the video below 👇 📌 31 August - 4 September 2026 📍 Istanbul, Türkiye | Hosted by @igairport Secure your spot: bit.ly/3MnqRai @ACI_EUROPE #AirportCX

👏 Congratulations to the outstanding winners in the Middle East recognized through the 2025 ASQ Customer Experience Awards! The voice of passengers has spoken, these airports are setting the standard for customer experience across the region: • Arar Domestic Airport • @BahrainAirport • Bisha Domestic Airport • Muscat International Airport • Salalah Airport • Tabuk Regional Airport @airportsC2 @OmanAirports @ACIAPACMID

Global passenger traffic rebounded in 2024, but commercial revenues still lag, highlighting the need for airports and their partners to reinvent how commercial value is captured. Drawing on insights from the ACI World Airport Economics Report and The Trinity Forum, this article explores the evolving state of airport non-aeronautical business and the megatrends shaping future commercial strategy. ✍️ Slava Cheglatonyev, PhD, MSc Senior Director, Economic Policy and Airport Business, ACI World 🔗 Read more: bit.ly/4bwfJkk

Access: Report → bit.ly/4ryuLM6 KPIs → bit.ly/3PFFNBZ Bundle → bit.ly/4rypy72 Media release → bit.ly/4165Swz

What’s included: • Report → detailed analysis + revenue forecasts • KPIs → financial performance, efficiency, profitability • Bundle → combined view of the industry’s economic performance Covering both aeronautical and non-aeronautical revenues.

The 2026 ACI World Airport Economics Report & KPIs are out. Based on financial year 2024 data from 1,000+ airports—representing ~82% of global passenger traffic—this edition introduces: A mid-term global airport revenue forecast. Here’s what to know ↓

🎉 Congratulations to the airports recognized for their achievements in customer experience! We’re pleased to share the latest ACI Airport Customer Experience Accreditation updates: ✈️ CYK – @Aeroportast 📍 Conakry, Guinea 🏅 Status: Upgrade ✈️ BOM – @CSMIA_Official 📍 Mumbai, India 🏅 Status: Renewal 🔗 Learn more: bit.ly/3CSPqEs @ACI_Africa @ACIAPACMID

At #GuwahatiAirport, we are proud to have received the ACI Level 3 certification in the 'Airport Customer Experience Accreditation' programme by @ACIWorld. This esteemed recognition underscores our dedication to maintaining global standards and continuously improving the passenger experience. We remain committed to providing seamless, passenger-first service every day. #ACIWorld #Guwahati #Airport #Aviation

Delighted to be recognized as one of the winners of the 2025 ASQ Customer Experience Awards in the Asia-Pacific region. 🌏✈️ This recognition reflects the trust of our passengers and the dedication of our airport community at Rajiv Gandhi International Airport (@RGIAHyd) to deliver a seamless travel experience every day. 🙌

Congratulations to Narita International Airport on successfully renewing its ACI World Public Health & Safety Readiness Accreditation. Naoki Fujii, President & CEO of Narita International Airport Corporation, commented: "By working closely with the relevant organizations, we will continue to maintain the highest level of safety and strive to ensure that passengers can use the airport with peace of mind." Learn more about the Public Health & Safety Readiness accreditation: bit.ly/3TKbZ5U 📸 Photos provided by Narita International Airport Corporation. @Narita_OPC_info @ACIAPACMID

Passengers experience the airport as one journey. So how can airports deliver a consistent passenger experience? As the ASQ Program marks its 20th anniversary, ACI World introduces the 8 pillars of Airport Experience Management. ✈️ Read the blog: bit.ly/40t6FYd

👏 Congratulations to the outstanding winners in Asia-Pacific recognized through the 2025 ASQ Customer Experience Awards! The voice of passengers has spoken, these airports are setting the standard for customer experience across the region: • Pattimura Airport • I Gusti Ngurah Rai International Airport • @BLRAirport • Beijing Daxing International Airport • @MactanCebuAirpt(@mciaa_gov_ph) • Changchun Longjia International Airport • Indira Gandhi International Airport (@DelhiAirport) • Guangzhou Baiyun International Airport • Haikou Meilan International Airport • Rajiv Gandhi International Airport (@RGIAHyd) • Incheon Airport • Soekarno–Hatta International Airport • Kertajati International Airport • @bdjairport • Langkawi International Airport (@MY_Airports) • Chaudhary Charan Singh International Airport (@lkoairport) • @CRKAirport • Sultan Hasanuddin International Airport • @mlrairport • Chhatrapati Shivaji Maharaj International Airport (@CSMIA_Official) • Sultan Mahmud Badaruddin International Airport • Sultan Syarif Kasim II International Airport • Supadio International Airport • Qingdao Jiaodong International Airport • Qinhuangdao Beidaihe Airport • Shanghai Pudong International Airport • Shenzhen Bao'an International Airport • Shijiazhuang Zhengding International Airport • @ChangiAirport • Adi Soemarmo International Airport • Tianjin Binhai International Airport • Yichang Sanxia Airport • Zhangjiakou Ningyuan Airport @ACIAPACMID

🚨 Last call: Strengthening Airport Community Relationships 📅 12 March 2026 | 09:00 - 10:00 am ET Join this engaging webinar to explore ACI World's newly launched Airport Community Engagement: Guidance and Best Practices publication. You’ll gain: • Practical strategies from airports worldwide • Real examples of managing operational impacts • Insights on building stronger, long-term community partnerships With experts from @yvrairport, @HeathrowAirport & MAG (Airports Group). 🔗 Register here: us06web.zoom.us/webinar/regist…

👏 Congratulations to the outstanding winners in Africa recognized through the 2025 ASQ Customer Experience Awards! • Kotoka International Airport (@gh_airports) • Bram Fischer International Airport (@Airports_ZA) • Cape Town International Airport (Airports Company South Africa) • @DKaeroport • King Shaka International Airport (Airports Company South Africa) • Chief Dawid Stuurman International Airport (Airports Company South Africa) • Upington International Airport (Airports Company South Africa) @ACI_Africa

👏 Congratulations to the outstanding winners in Latin America and the Caribbean recognized through the 2025 ASQ Customer Experience Awards! The voice of passengers has spoken, these airports are setting the standard for customer experience across the region: • L.F. Wade International Airport (@BermudaSkyport) • Durango International Airport (@OMAeropuertos) • Guanajuato International Airport (@aeropuertosGAP) • Hermosillo International Airport (Aeropuertos GAP) • Monterrey International Airport (OMA Aeropuertos) • Carrasco International Airport (@AeropuertosUY) • Gregorio Luperón International Airport (@AerodomRD) • @PUJAirport • Juan Santamaría International Airport (@SjoAirport) • Tampico International Airport (OMA Aeropuertos) @ACI_LAC @SITAonline

Congratulations to @DallasLoveField on achieving the ACI Accessibility Enhancement Accreditation (AEA)! “Our goal is to provide a positive airport experience for every traveler. We know flying can be stressful—especially for those with accessibility needs—and our team is committed to creating an inclusive space where people feel supported and valued throughout their journey,” said Patrick Carreno, Director of Dallas Love Field. 🔗 Learn more about the AEA Program: bit.ly/3oUC2vs @airportscouncil