ACI World

🎉 More airports are taking concrete steps to improve the passenger experience. We're pleased to share the latest ACI Airport Customer Experience Accreditation updates: ✈️ RIX – @riga_airport 📍 Riga, Latvia 🏅 Status: Renewal ✈️ KGL – Kigali International Airport @RwandaAirports 📍 Kigali, Rwanda 🏅 Status: Renewal @ACI_EUROPE @ACI_Africa

🏅 Congratulations to Halifax International Airport on achieving ACI’s Accessibility Enhancement Accreditation (AEA)! "Creating an airport that is welcoming and accessible for everyone is fundamental to how we serve our community," says @HIAACEO, President & CEO, @HfxStanfield. "This accreditation recognizes the progress we've made alongside our airport partners to enhance accessibility throughout the passenger journey while reinforcing our commitment to continuous improvement." 👏 Congratulations to the entire team on this well-deserved achievement!

¿De quién es la culpa si te tratan mal en el aeropuerto? La verdad de los empleados externos 🛂🚩 Armonización e interoperabilidad. Silvana Gomez de @ACIWorld - nos revela cómo los administradores coordinan comités de facilitación para unificar los estándares de atención al cliente. Ve el episodio completo en el canal de YouTube de #EradeAviación link ▶️ youtu.be/vvF9P1wMi6o?si… #ACIWorld #CustomerExperience #Gobernanza #EraCalderón #Aeropuertos #Servicio #Migracion

The ACSA Aviation Academy has been accredited by @ACIWorld as an ACI Trainer Partner, marking another key milestone in its commitment to globally aligned aviation training, skills development, and professional excellence across South Africa, Africa, and beyond. #ACSA #ACIWorld

✈️ Congratulations to George F. L. Charles Airport (SLU) in Castries, Saint Lucia, on successfully completing an ACI World APEX in Safety review! The APEX in Safety program helps airports strengthen safety performance, enhance compliance with international standards, and drive continuous improvement. 👏 Thank you to our assessors for sharing their expertise: • Eric Marijn, ACI World • Hayden Tyronne Trotman, Airports Authority of Trinidad and Tobago • Lázaro Manuel Real, @AerodomRD 🔗 Learn more about ACI World's Airport Excellence (APEX) program: bit.ly/3XdBRXl @slaspaslu

Plan Your Summit Experience The ACI World Airport Experience Summit is the premier global event dedicated to advancing airport customer and employee experience. Join airport leaders and industry experts from around the world to exchange ideas, share best practices, and explore the trends shaping the future of airport experience. Hear from industry leaders, including: ✈️ @selahattin_blgn, Chief Executive Officer (CEO), @igairport ✈️ Yvonne Nana Afriyie Opare, Managing Director, @gh_airports ✈️ @HIAACEO, President and Chief Executive Officer (CEO), @HfxStanfield ✈️ Fred Lam, Chairman, @hkairport 📅 31 August – 4 September 2026 📍 Istanbul, Türkiye | Hosted by iGA Istanbul Airport 🔗 Register now: bit.ly/3QKkjVN #AirportCX

Huge congratulations to @airportsC2 in Saudi Arabia on achieving Accessibility Enhancement Accreditation (AEA)! ✈️♿ All 18 of Cluster2's airports across Saudi Arabia are now accredited for enhanced accessibility — a huge step for inclusive travel across the Kingdom. 👏 “We believe that every journey should be accessible, inclusive, and empowering for all passengers. Achieving ACI Accessibility Enhancement Accreditation Level 1 across our airports is an important milestone that reflects our commitment to creating an environment where every traveler can move with confidence, independence, and dignity” — Ali Masrahi, CEO Learn more about ACI AEA program: bit.ly/3oUC2vs @ACIAPACMID

How can airports improve traffic forecasting in an uncertain world? 📈✈️ Join our webinar on 23 July to hear industry experts discuss forecasting methodologies, managing uncertainty, and planning for the future, based on the new ACI World Airport Traffic Forecasting Whitepaper. 🗓️ 23 July | 9:00 a.m. ET Register: us06web.zoom.us/webinar/regist… Featured speakers: • Markus Lesweng, Senior Manager, Slots, Strategy & Forecast, Munich Airport • Naveen Bandla, Vice President, Enterprise Data & Analytics, @DFWAirport • Nick Springthorpe, Head of Forecasting & Traffic Insights, @HeathrowAirport Moderated by: David Castro Santos, Head of Traffic Forecast, @GroupeADP

🎉 More airports are taking concrete steps to improve the passenger experience. We're pleased to share the latest ACI Airport Customer Experience Accreditation updates: ✈️ SHJ – @sharjahairport 📍Sharjah, UAE 🏅 Status: Upgrade ✈️ BDA – L.F. Wade International Airport (@BermudaSkyport) 📍 St. George’s, Bermuda 🏅 Status: Renewal The accreditation program builds airports' long-term capacity to enhance customer experience management through a comprehensive review and training process that includes stakeholder and employee engagement and staff development. 🔗 Learn more: bit.ly/3CSPqEs @ACIAPACMID @ACI_LAC #AirportExperience #CustomerExperience #ACIWorld

Could this be your job one day? ACI World is the global trade association representing 2,000+ airports in more than 180 countries. We help shape the policies, set the standards, and lead the conversations driving the future of airports worldwide. Whether you're building a career in aviation, already working in the industry, or simply passionate about airports, this is where you'll stay ahead of what's next.

🌍 Women in Airports is off to a great start Last week, ACI World, in collaboration with the ACI Regions, held the first Women in Airports gathering in Prague. This is a new global platform aimed at supporting the advancement of women across the airport industry through mentorship, leadership development, and knowledge sharing. 📍 The next gathering will take place during the ACI-LAC/World Annual General Assembly, Conference and Exhibition in Lima, Peru, on 28 September. We look forward to welcoming more of you there. #WomenInAirports #ACIWorld #AviationLeadership #GenderEquity #AirportIndustry

🔵 This week, we successfully concluded an ICAO–ACI World APEX in Safety review at Hewanorra International Airport (UVF) in Vieux Fort, Saint Lucia. 👏 It's great to see Hewanorra International Airport taking the initiative to pursue aerodrome certification—a significant step toward strengthening safety and aligning with international standards. 💡 Meet the experts behind the review: Eric Marijn, Consultant, ACI World Daniella Roach-Boswell, Safety Manager, @MBJAIRPORT Hayden Tyronne Trotman, Duty Manager, Airports Authority of Trinidad and Tobago Lázaro Manuel Real, ARFF & EMS Manager, @AerodomRD 🔗 Learn more about the iPacks Aerodrome Certification: lnkd.in/ec6qWhn2 🔗 Learn more about the APEX program: lnkd.in/gjJg57Hs

💡 A perspective on airport security from the field. Declan Troy, aviation security executive and consultant with over 30 years of industry experience, has served as both Team Leader and assessor on ACI World APEX in Security peer reviews. 'Traditional audits identify issues, but APEX helps airports turn awareness into sustainable improvement through peer-to-peer expertise. After all, modern aviation security is not just about compliance—it is about confidence, consistency, and interoperability.' The ACI World APEX in Security program brings together industry peers and experts to conduct on-site reviews of airport security practices, helping airports identify gaps, share knowledge, and strengthen governance and operational performance in line with ICAO standards and ACI best practices. 🔎 Learn more about APEX in Security: aci.aero/apex

🎉 More airports are taking concrete steps to improve the passenger experience. We're pleased to share the latest ACI Airport Customer Experience Accreditation updates: ✈️ JED –King Abdulaziz International Airport (@KAIAirport) 📍Jeddah, Saudi Arabia 🏅 Status: Upgrade @ACIAPACMID

🎉 More airports are taking concrete steps to improve the passenger experience. We're pleased to share the latest ACI Airport Customer Experience Accreditation update: ✈️ LKO – Chaudhary Charan Singh International Airport (@lkoairport) 📍 Lucknow, India 🏅 Status: Upgrade @ACIAPACMID

Great to be in Bangkok for the latest Expert Group on Slots meeting! Over two days, slot policy experts from airports all around the world came together to exchange views, challenge assumptions, and reflect on the needed evolution of airport slot policy. A warm thank you to all EGS members and observers for their valuable contributions. We would also like to thank @AOTthailand for hosting us, and especially Natdanai Ratanaphongse for all his support. We look forward to continuing our work together at our next in-person meeting in Budapest!

The latest ACI World Insights blog, "Drone Detection at Airports: A 6-Step Counter-UAS Strategy," by Nele Coghe, Head of Marketing at @skeydrone, explores a practical six-step framework for strengthening airport drone detection and response capabilities. 🔗 Read or listen on the ACI World Insights website: blog.aci.aero/safety-and-ope… #Aviation #AirportOperations #CounterUAS #DroneDetection #Safety

🤝 Partner with ACI World at the Airport Experience Summit 2026 Join the premier airport event dedicated to customer and employee experience The Summit brings together more than 800 delegates from across the aviation ecosystem to exchange insights, explore emerging trends, and discuss the future of airport experience. Participating organizations can connect with a global network of: ✈️ 2,200+ airport members 🌍 160+ countries represented worldwide 📱 146K+ social media followers 📧 80K database contacts A range of sponsorship and exhibition opportunities are available for organizations looking to engage with airport leaders and industry stakeholders. 📧 sponsorships@aci.aero 📌 31 August – 4 September 2026 📍 Istanbul, Türkiye | Hosted by @igairport 🔗 Register now: lnkd.in/e3dpWFDY

🎉 More airports are taking concrete steps to improve the passenger experience. We’re pleased to share the latest ACI Airport Customer Experience Accreditation updates: ✈️ BAH – @BahrainAirport 📍Manama, Bahrain 🏅 Status: Renewal ✈️ SKG – Thessaloniki Airport “Makedonia” 📍 Thessaloniki, Greece 🏅 Status: Renewal @ACIAPACMID @ACI_EUROPE #AirportExperience #CustomerExperience #ACIWorld

We're excited to announce that ACI World is officially on TikTok & Instagram! 🎉✈️ To kick off our new channel, we're teaming up with aviation creator The Airport Guy to explore the people, trends, and opportunities shaping the future of aviation. Our first video highlights insights from the ACI World–ICF Aviation Workforce Report, including: ✅ Which roles are retiring in the next 10 years ✅ What skills are needed to stay ahead of the curve ✅ Where the jobs actually are ✅ Where in the world the opportunities are growing fastest The people who read this now will be the ones positioned to benefit. Follow along for more, industry insights, airport stories, trivia, and candid conversations with airport CEOs from around the world. TikTok: @aciworld" target="_blank" rel="nofollow noopener">tiktok.com/@aciworld Instagram: instagram.com/aciworld.aero/ Full report in the TikTok bio 👆