ACRO

@missalima_ Hi @missalima_, thank you for bringing this to our attention. It is possible that your messages have not reached us. Please contact our team by telephone on +44 (0)23 8045 1477. A member of staff will be able to look into this immediately. Thank you.

@ACRO_Police I have emailed 4 times the past few weeks and haven’t had any response. I have just sent another email today.

Due to the current situation in the Middle East and the impact on postal and courier services, we are currently unable to send hard copies of Police Certificates and International Child Protection Certificates (ICPCs) to the following countries:

@missalima_ Thank you for your message, @missalima_. To allow us to review your application and provide an update, please contact our Customer Services team directly at customer.services@acro.police.uk. Thank you.

@ACRO_Police I am still waiting for a response as I currently live in Abu Dhabi and applied prior to this.

We will continue to monitor developments closely, maintain regular communication with postal service providers and provide further updates, via our website, as new information becomes available.

Iran, Iraq, Israel, Qatar, UAE, Bahrain, Kuwait, Jordan, Saudi Arabia, Oman, Lebanon. Please see service updates on our website for more information. Anyone who has applied for a certificate prior to this notice will be contacted by our team to establish an alternative address.

This week, we're joining policing organisations across the country celebrating National Police Staff Week of Celebration and Recognition #CelebratingPoliceStaff To celebrate, our colleagues shared what progression means to them: acro.police.uk/s/news/police-…

📞Our Customer Service phone lines will be closed on Friday 12th December. They will reopen as usual on Monday 15th December. ✉️If you need to get in touch, you can still send us an email. acro.police.uk/s/contact-us

📞✉️ If you have any questions about our services or your application, please contact our Customer Services team. You can find how to get in touch with them on the Contact Us page of our website. acro.police.uk/s/contact-us

🇨🇦 Canada Post strike update Due to an ongoing strike, mail delivery within Canada is currently suspended. If you're applying for one of our services and require delivery to Canada, please expect delays until postal operations resume. Thank you for your understanding.

@SophieAlex1 Good afternoon Sophie. Please contact our Customer Service team who will be able to help you with this if you are still experiencing problems with the website. By email: customer.services@acro.police.uk By telephone: +44 (0)23 8045 1477

@ACRO_Police Hi, I’ve forgotten my password and the email to get it resent has not arrived. Please help thank you

@ShanLiew88 Good afternoon. This may have been a temporary problem with the website or internet signal. Please do try again and if you continue to experience problems please contact our Customer Service team By email: customer.services@acro.police.uk By telephone: +44 (0)23 8045 1477

@ACRO_Police I could submit my completed application; got stuck on the last page before the payment. It kept asking me to wait. Please can you assist me how to problem solve this

@ethantchandler Good morning Ethan. Please contact our Customer Service team for questions about your application. acro.police.uk/s/contact-us

Applications close at 11:59pm on Sunday 8th June. For any questions about the role or an informal discussion with the Communications Manager, please contact the ACRO HR Team today or tomorrow at acropeopleservices@hampshire.police.uk or 023 8045 1651. @hantspolice @DonnaJonesPCC

Looking for a new role in Corporate Communications? We're hiring! Up to 37 hours per week with part time considered. If you have previous experience in communications or marketing, we'd love to hear from you. careers.newjob.org.uk/job/Near-Fareh… @HantsPolice @DonnaJonesPCC

The fault has now been repaired and our phone lines are working as usual. acro.police.uk/s/contact-us

We're currently experiencing a technical issue with our customer service phone lines. If your enquiry is not urgent, please send us an email: customer.services@acro.police.uk Thank you for your patience. We will update when the phone lines are working as normal.

Our Customer Service phone lines will be closed on Good Friday and Easter Monday. They will reopen as usual at 7:30am UK time on Tuesday 22nd April.

@RyRyCS Good morning, Please send an email to customer.service@acro.police.uk requesting a receipt for expenses purposes. Please include your application reference number if you know it.

We'll be at Southampton Careers Fair on Friday 18th October between 10am and 2pm at St Mary's Stadium. Come and chat to us about the roles we do - or just say hi and pick up a free pen! linkedin.com/events/southam…

@FernP22 Good morning Fern If you would like to upgrade to the premium service please contact our Customer Services team on +44 (0)23 8045 1477 for assistance.

@ACRO_Police I have recently submitted a standard check. is there a way up upgrading to premium now it has ben submitted? Or can you inform of average waiting times? (I know it can take up to 20 working days)