Amy Sykes

@SoFiSupport How does one file a formal fraud claim? These chat links are just AI.

We're incredibly sorry this happened to your son—unauthorized access to an IRA is extremely serious, and we understand how alarming this is. This needs immediate escalation to our fraud and security specialists. Please have him contact our escalated support team directly at sofi.app.link/e/echat right away. If he hasn't already, he should file a formal fraud claim so our team can start the investigation process immediately.

@SoFiSupport Someone hacked my son’s SoFi accounts and cleaned out his IRA. The hacker defeated the 2 Factor authentication. Your customer “support” is not helping him.