SoFi Support

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@To_Slim Hey there! This is a great idea, and we've shared it with our team. 💪 If you have any other suggestions or ideas to improve our services for our members, please don't hesitate to share. Thank you for being a SoFi member!

@anthonynoto @SoFi Can we get tax lots for crypto and SoFi invest!!!! Thanks

Congrats to our @Sofi Invest team for being ranked #1 in Do It Yourself Investor Satisfaction!! BOOM 💥 Still day 1 @Sofi💥

Hi there, we're sorry to hear that you're having difficulty moving funds. It seems like you're trying to transfer money into an IRA with us—our Invest Specialists are here to help your wife directly. Please don't hesitate to reach out to 855-525-7634 or sofi.app.link/e/echat to get connected and discuss the next steps. We hope to resolve this for you soon!

@SoFiSupport Wife rolled her 403b to 401k, money was supposed to arrive January 30th. Still unaccounted for and she has received zero response to multiple emails/contact. What do you suggest?

@PaperBozz Hey there! We truly value your feedback and want you to know that your suggestions have been sent through the right channels. Thank you for being such an important part of the SoFi community! We're committed to making your experience even better. 💪

I have been with SoFi Invest since day one. There were growing pains, but overall I am satisfied. It has come a long way. Here are the things that need improving: - Remove the $50K daily instant transfer limit if the withdrawal destination is a SoFi checking/savings account. - Eliminate the manual approval process for wire transfers out of SoFi Invest. If SoFi checking/savings offers in-app wire transfers, why should SoFi Invest be any different? - When a SoFi Invest user calls, do not route them to a call center in the Philippines or India. They just transfer back to a US representative after you explain the reason for the call. If possible, stop using overseas call centers. The worst is India—I can’t understand anything they are saying. This applies to SoFi banking as well. - When a user requests a partial transfer out of SoFi Invest, do not lock the entire account and prevent the user from trading. This is especially bad if the user has open short-term options. Instead, lock only the positions that are being transferred out. @anthonynoto @SoFi

Hi Lucas, we understand your frustration regarding the account closure. Please be assured that it is never our intention to negatively impact someone's credit. This sounds like it may involve a SoFi Credit Card; these accounts are subject to closure if they remain inactive for an extended period. Typically, we send notification emails a month in advance to provide an opportunity to keep the account active. We’d like to hear more about what happened and see how we can help. Please connect with an Account Manager here: sofi.app.link/e/echat

@SoFi I’ll be telling everyone who will listen online and off to never use any of your products. You don’t give a damn about your clients and it shows

@seotypesh Hey there, we're sorry to hear you've had this experience. We want to help, but need to verify you over a secure channel to discuss account-specific details. Please call us directly at 855-456-7634, and we'll be glad to look into this further for you.

@SoFi yall have had my money on hold for too long

📣 SoFi delivers another record-breaking quarter! In Q4 we delivered a record $1 billion in adjusted net revenue and had the biggest increase in new members and new products in SoFi history. This is durable growth, powered by our one-stop shop. Full results here: businesswire.com/news/home/2026…

Hi there! ARKVX is currently available to buy on our platform through a SoFi Self Directed investment account. Just a heads-up, this is a registered closed-end fund with limited liquidity and unique risks, which may not be suitable for all investors. Before investing, make sure you review important information about the investment, risks, objectives, and fees provided in the fund's prospectus. You can find this information in the SoFi app under Invest. You can get started here: sofi.com/invest/

@SoFi Off topic, is #ARKVX available to purchase on Sofi for new investors?

In the words of Colman Domingo, “Blow it! You budgeted for it, you need it.” Crazy purchases aren't crazy as long as they're in the budget. Follow @sofi for more money advice.

@frnndmedrano We’re sorry to hear you’re having issues. Please feel free to connect with our team chat if you can't get to the phone right away: sofi.app.link/e/echat. We hope to resolve this for you soon!

@SoFi @anthonynoto FYI: I’ve had two ACAT transfers fail while trying to move assets for the 1% match. Support suggested the first fail was due to a missing DTC #, yet the ACAT request via app doesn't ask for it. Calling again later to ask why the 2nd request failed.

@ShayLavernee We’re sorry you’re having this issue. Mobile check deposits require a verification process for security purposes. We want to help, but need to verify your information on a secure channel, so please log in here to connect with an Account Manager: sofi.app.link/e/echat

@SoFiSupport once I get my money off hold this account is getting closed. I’ll never be okay with companies having this much control over my money

Hi there, we're sorry to hear that you're unable to log in. For further help, contacting us at 855-456-7634 would be the next step. Before calling, we advise that you have your ID ready, as an ID verification may be needed to help you regain account access. We'll be happy to answer any additional questions you may have as well!

@SoFiSupport i need support but i cant login because my account is locked and my phone is no longer active.

@__EthanHunt__ Hi there, We’re sorry to hear you’re having issues. For account-specific questions, we’ll need to verify your information on a secure channel. Please follow the link below to log in to your account, and we'll be able to support you there. sofi.app.link/e/echat

@SoFi I’ve been trying to get an ACAT to @RobinhoodApp at least four times now and you’re denying the ACAT and not giving me a valid reason. I’m extremely frustrated with you guys. This is ridiculous.

@Mining_losses We appreciate your interest! We're always looking to expand our offerings and improve our services, and we'll certainly take your feedback into consideration. Thank you for reaching out with your thoughts! 💪

@SoFi If you can manage to get a bitcoin rewards credit card, preferably visa so it works at Costco, it's game over for Coinbase. You already smoke them in yield, beneficiaries, FDIC insurance, direct deposit, bill pay, and more. Please for the love of God help me get off that trash of an exchange.

Hey there! ASTI trading is currently restricted to sells only. If this changes in the future, we'll let our members know. Hopefully this clears things up, but feel free to give us a call at 855-525-7634 or chat with us at sofi.app.link/e/echat if you'd like us to take a look at your profile specifically.

@SoFi @WebullGlobal @SECGov @AscentSolar Why can’t I buy $ASTI in a free and open market ? Is this legal to restrict purchases of a stock for weeks?

Hey Heather, thanks for reaching out to us. If you're already making eligible direct deposit into your checking or savings account every 31 days or making $5,000 or more in qualifying deposits, you won't need to do anything. You'll receive a notification to opt in if needed. Hope this helps.

@SoFiSupport @tloacapitalist Do those of us with Plus for free until 3/31 have to do anything to cancel or is it opt-in? No interest in paying the fee.

Switched to @SoFi bank for their hysa less then 4 months ago and they have already changed their terms where now you have to pay $10/month to get that rate … so I will be leaving sofi for another bank if anyone has a hysa rec

@REF1972 Hi there, thank you for your interest! We don't currently have an ETA for these, but your suggestions have been shared with the team for consideration. 💪 Thank you for being a valued member of SoFi, and hang tight for future updates!

@SoFi When are we going to get a realized gain/loss page in invest ? How about a Ulty to roll options? Cash loss harvesting ?

Open a SoFi Crypto account now and split $100K in Bitcoin with all our other new members this week or any week through March 31, 2026. SoFi.com/crypto/100K

@ChristianaMntn Thanks for clarifying this. Our Invest Team is not available on weekends, so please contact us on Monday to speak with one of our specialists. We appreciate your patience and hope this helps!

@SoFiSupport Got as far as the message, I say “invest”, voice says “ok, invest” and the phone hangs up. It’s not my phone, honest.

@sofi your phone (7634) hangs up right after the recorded greeting. Multiple attempts.

Hey Matthew! We're so sorry for the frustration you've experienced with your transaction dispute. We know how unsettling it is when you can't take immediate action on something that concerns you. Here's what we need you to know: disputes can only be submitted once a transaction has fully posted to your account. We realize this waiting period adds to your stress, and we genuinely wish the process could be faster. Please reach out to one of our Account Managers through sofi.app.link/e/echat. We hope to hear from you soon.

Don’t bank with @SoFi. They don’t care for their customers. All of my $$ was stolen at 2am on Fri via obviously fraudulent charges, & not only did SoFi do nothing to stop those charges, they won’t even begin investigating till Mon & it could be WEEKS before they restore my funds.

We understand your urgency with filing a fraud claim and apologize for any difficulty reaching the right team. To file a formal fraud claim, you'll need to call us directly at 855-456-7634 so we can properly document your case and take immediate action. Our phone support team is equipped to handle fraud claims and can start the investigation process right away. We take fraud very seriously and want to ensure your account is protected as quickly as possible.

@SoFiSupport How does one file a formal fraud claim? These chat links are just AI.

@SoFiSupport Someone hacked my son’s SoFi accounts and cleaned out his IRA. The hacker defeated the 2 Factor authentication. Your customer “support” is not helping him.

@Michael40906236 Hi there, we’re sorry this happened with your Zelle transaction. We’re here to help but need to verify your information on a secure channel, so we can take a closer look into this. Please connect with an Account Manager here: sofi.app.link/e/echat

@SoFiSupport If you’re going to flag Zelle transactions for being “too high,” at least notify me first—or just set a clear send limit. Because of this hold, I can’t access money that was sent to help me get off the side of the road. This shouldn’t happen, and it’s the last straw