SoFi Support

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Hi there, we're sorry to hear about this, as it's not the experience we want for our members. Since this is an account-specific issue, we can't support via social media, but we want to get you connected to the right team. If you could please contact us at mobilesupport@sofi.org, an Account Manager will be happy to look further into this.

@SoFi @SoFi @SoFiSupport I have an active fraud case involving unauthorized Zelle transfers + confirmed deposits that were later reversed. My dispute was denied without explanation, without confirmation of timestamps…I need immediate escalation.

@g2gbullfrog We're here to help! Please give us a call at 855-525-7634 or chat with us through this link (sofi.app.link/e/echat) and we are happy to take a look.

Uhm I can’t trade on my @SoFi account? $SOFI please reach out to me

@FreedomFinLB We appreciate the feedback and will share it with the appropriate teams. Thanks for reaching out!

@SoFi @SoFiSupport @anthonynoto Hey SoFi team! Consider reducing the fee/cost to invest in the private funds (AKA the 2% fee) for SoFi plus members! Thanks, just a consideration!

Hi there! Thanks for flagging this. We can get this ironed out for you. In the meantime we recommend trying this on the website, ensuring you have the most up-to-date version of the app, or try toggling off dark mode while we work to get this clearer for you. Please feel free to give us a call at 855-456-7634 if you'd like to run through this directly with us!

@SoFi Last week I was setting up a reoccurring deposit, unfortunately I never went through with it, I couldn’t see my accounts because they blend in with the background, luckily today after a closer look I realized that the accounts are there just hidden @SoFiSupport this needs fixed.

Don’t forget— you can shoot your shot at up to $1,000 in cash with the Bank Shot Bonus!¹ Offer ends 4/30/26.* Plus, as a member of the Official Bank of the NBA, you’ll also score up to 4.00% APY² with eligible direct deposit and pay no account fees. Join today! Learn more: SoFi.com/bankshot

@ItsNickyX We appreciate your suggestion for a simulated option pricing feature. We're always looking to improve our services based on user feedback, and your suggestion will be forwarded to the relevant team. Thanks for being a SoFi member and keep the feedback coming!

@SoFi Great updates in the app! You should consider adding a simulated option pricing feature for options. Would be super useful and help set it apart from other brokers. I've been considering using Sofi as my main trading acc. but still needs a few chart improvements. Would love to share.

@BringLogicBack Hi there, we understand your concerns about the legitimacy of this notice. Rest assured, security is one of our highest priorities, and we'll do what we can to help out! For further review, please contact us at 855-456-7634 when you have a moment.

Hey @SoFi is this a phishing scam?

Hi there, we completely understand the frustration when changes feel unexpected. We do want to clear up one thing — there isn't a hard cap on your APY, but rather a boost on the first $20,000, which currently earns 4.5%. Any funds above that threshold still earn our highest APY of 3.3%, so your full balance continues working for you. We'd love the chance to walk you through the details before you go — please reach out to an escalated Account Manager here: sofi.app.link/e/echat and we'll be happy to help.

well Sofi has officially lost me - I made an account with them in December for their HYSA and they decided to change it and now they're putting a 20k limit on the APY.... ridiculous. i'm going back to capital one @SoFi

@Ourfitlist We're sorry to inform you that if you're unable to log in. Contacting us at 855-456-7634 would be the next step in getting more help.

@SoFiSupport I’m currently out of the country is there a different way to communicate maybe by chat?

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Hi there! We completely hear your frustration regarding the card issues you’ve been facing. It’s certainly not the experience we want for you, especially since you’ve had to rely on your old bank while trying to move forward with us. Typically, a new card order is able to resolve cases like this. If you’re still having issues, please reach out to our account managers directly at sofi.app.link/e/echat. They could escalate things if needed, and will be happy to help fix this!

@SoFi @SoFiSupport I have been waiting for my debit card for the past 7 days. I can’t even access my digital card because your support team can’t seem to figure out the problem. Meanwhile I have to rely on my old bank to buy food and gas. Your agents and manager can’t help.

@mdelarosas Hi Miguel, we’re sorry for the inconvenience, but we’re currently experiencing a partner outage impacting your ability to access your SoFi account through web. We are currently working with our vendor to fix it ASAP! Thanks for your patience and understanding.

@SoFi hey, your site is down... can't login

@LoganKiefer Hey Logan! We’re sorry for the inconvenience, but we’re currently experiencing a partner outage impacting your ability to access your SoFi account through web. We are currently working with our vendor to fix it ASAP! Thanks for your patience and understanding.

@SoFiSupport is login down?

@peinao We’re sorry for the inconvenience, but we’re currently experiencing a partner outage impacting your ability to access your SoFi account through the web. We're currently working with our vendor to fix it ASAP! Thanks for your patience and understanding.

I logged on to see if the @SoFi website was down. Nobody seems to be talking about any outage though...

@lordshmuck We’re sorry to hear that, CY! Payouts are processed once all requirements are met. Please visit sofi.com/bankshot/ to confirm all eligibility steps. If you need more help, reach out to an Account Manager here: sofi.app.link/e/echat.

@SoFi I signed up for an account via Bank Shot Bonus promo & it doesn’t seem like anyone working for them knows it even exists. All steps completed, 3 convos with support all asking for screenshots over & over yet literally no solution. I hope this isn’t something to get used too

@toasted255 Oh no, we're sorry to hear that happened! We value our member's safety and security. Please give us call at 855-456-7634, and we'll gladly assist. We hope you're well and look forward to hearing from you soon.

@SoFi my phone and card was stolen and they was spending my bread left and right sofi do better and helping your customers this is outrageous

@SwingTek Hey there, we completely understand your concerns. We invite you to contact us directly at 855-456-7634 to speak with one of our representatives. We would be happy to help you.

Hey @SoFi @anthonynoto I think you can help. I have been with Navy Federal Credit Union since 1991. But NFCU's Digital Investor platform is marketed with a "$1 minimum investment" — language designed to signal accessibility for young service members. Then they charge $3.50/month to use it. An E-2 investing $20/month loses 17.5% of their contribution to that flat fee before a single dollar reaches the market. Even with their "Active Duty Checking" discount ($2.50/month), it's still 12.5%. At $50/month — already a stretch on junior enlisted pay — it's still 7%. That's 6–9x what a high-fee actively managed mutual fund charges. And NFCU collects that fee whether the account goes up or down. For contrast: USAA looked at this same problem and made the opposite decision. In May 2020 they sold their entire brokerage operation to Schwab and now simply refer their members there — at no added cost. They chose member outcome over revenue capture. That's a matter of public record. You're already doing this right. $0/month, $0 minimum, fractional shares from $1, and a 1% match on recurring deposits for qualifying members. You literally pay young investors to build the habit NFCU charges them for. The market is 1.3 million active duty enlisted personnel. Many are 18–24 years old, have direct deposit, and are being underserved by the institution they trust most. As a TSP investor, NFCU and SoFi customer, and a retired servicemember — I think we owe it to the people still serving to give them the best possible access to start building their own wealth. Can @SoFi help @NavyFederal offer better investing access to its members, the way USAA did over six years ago?

@KevinRa47477739 Hi Kevin! Unfortunately, we don't have access to your password. For assistance logging in, visit the login screen at sofi.com or on the SoFi app and select 'Forgot Password'. From there, you'll receive an email to reset your password. We hope this helps!

@SoFiSupport kray72737@gmail.com

@Ourfitlist Hey there, we're sorry you've had this experience accessing your profile. We want to help, but need to verify you over a secure channel. For us to change any profile information, please call us directly at 855-456-7634, and we'll be glad to assist.

@SoFiSupport I have tried to login my account it’s locked you guys want to send code to my phone number but I no longer have that phone number I can’t chat with you unless I log in so that’s not going to work. I sent an email a month ago that never got answered so here I am

Hey there! We recommend updating to the latest version of the app, and operating system of your device. Please ensure that you don't have any VPNs enabled when attempting to access your profile. If that doesn't fix the problem, please call us at 855-456-7634, so we can help troubleshoot.

@SoFiSupport is the app having issues?

@antonio38127 Hi there! Yes—this page is monitored. If you ever have any questions, don't hesitate to reach out or call us at 855-456-7634.

@SoFiSupport is this page monitored.

Hey there! We appreciate this feedback and have shared it with our team. We don't have a release date to share for this feature, but keep an eye out. If you have any other suggestions or ideas to improve our services for our members, please don't hesitate to share! Thank you for being a SoFi member. 💪

Hey @SoFiSupport we need to talk! 📈 Your platform is sleek, but the lack of an option rolling feature is a major pain point for active traders. Any updates on when we can manage our positions without the manual "close and reopen" dance? 🙏 #SoFi #OptionsTrading #FinTech