Ann Summers Customer Services

@MyApocalypse_ Hi,  Thanks for getting in touch with us,  Sadly, We closed our Stirling store on Saturday 20th April 2024 If you have any further questions please let us know.  Many thanks,  Jade

@ASHelpMe since when was the Stirling store closing again?!?!

@highonow Hi M,​ Thank you for getting in touch and we're sorry to hear you're unable to place an order on our website. We do have some suggestions that may enable you to place the order successfully. Please try the following: • Clear cache • Using an alternative device/browser •...

@krisc334 Hi Kris, On our website, customer services, there should be a widget in the corner. If you click on this, it will take you to our live chat. We hope this was helpful.

@krisc334 Hi Kris, Thanks for contacting us, how can we help?

@rubykelb @AnnSummers @very ,  Thank you for your reply.  May I ask what order numbers you have in regards to Ann Summers please?  As if you do not have anything, you may have to contact Very.  Many thanks,  Elliott.

@AnnSummers @ASHelpMe have itens bought from @very no return label in parcels put link in that was on invoice to create label from royal mail and won't give me any labels! How am I to return??

@rubykelb @AnnSummers @very Hi .  Thank you for your reply back.  This would be part of your Very email confirmation.  The order ID should start with DS -.  Please let us know if you need anymore help with this return.  Many thanks,  Elliott.

@rubykelb @AnnSummers @very Hi Kelly,  Thank you for getting in touch about returning this order.  You can create a returns label through EVRI here: (evri.com/return/#/direc…) You'll be sent a QR code that they can scan at one of their parcel shops and print the label off so you don't have to pay the p...

@CariCherr Hi Cari, We won't be able to receive a DM however you can DM us on other social medias such as Messenger or Instagram. Alternatively feel free to email us. Many thanks, Mia

@ASHelpMe Hello. I have an issue with a product. Could you dm me!

@AftonMcKeith Hi Afton, how can we help?

@Chelsea51475842 Hi,  Thank you for getting in touch about returning this order.  You can create a returns label through EVRI here: (evri.com/return-a-parcel) Please put the retailer name as AS Ltd. You'll be sent a QR code that they can scan at one of their parcel shops and print the label ...

@ASHelpMe Trying to make a return. Received my order days ago, but the site says order has not yet shipped to initiate a return??

@unknown499099 Hi, thank you for getting in touch. Please can you DM us directly and we will be happy to help you further. Thank you.

@_LW123 Please DM us and we can assist you further,

@Unaydizzy Please contact us directly via email or out live chat service through our website

@ASHelpMe cannot DM still waiting on a complaint response you have taken duplicate payments seem my account at the beginning of the month and still no refund

@Unaydizzy Hi Liz, we've just sent you an email regarding your complaint. We hope this helps and please get back to us if you need any further assistance

@Lyndsey_JaneC Hi Lyndsey, Thank you for getting in touch. We are really sorry that your return got rejected. We would be more than happy to look into this for you, we just need some order details. If you wouldnt mind moving this to email and providing your email, or contacting us on sup...

@ASHelpMe can you tell me why this would not be accepted in return policy given there's no hygiene seals on the cami suspender and tags were still attached 🤷🏼‍♀️

@94bellababy Hi Bella, Thanks for getting in touch with us. We are so sorry to hear that you have received a faulty item and you seem to have problems with this product. If you could kindly provide us your email we will get in touch and try resolve this for you. We look forward to hear...

@Cami_D_x Hi Cam, Thanks for contacting us. We are sorry you haven't received an update. Please can you use our live chat function or email us at support@annsummers.com and we will happily look into this for you. Many thanks.

@ASHelpMe I have now been sending emails regards faulty product for almost a month, with evidence. Last week is was told I would receive a £50 gift card for these… now my emails are being ignored and I’ve chased all week. What’s going on?

@laikaasg Hi Laika, Thank you for getting in touch.   We're really sorry that you've received multiple emails and understand how frustrating this may be. We’re aware of a technical issue with our customer ordering system and have raised this with the software supplier as a matter of u...

@ASHelpMe You’ve sent me the same order confirmation email every 2 minutes for the last 2 hours.. make it stop plz 😅

@ItsJadeOffic Hi, thank you for getting in touch. Please can you email us on support@annsummers.com. Many thanks.

@ASHelpMe hi I have an issue with a purchase but it won’t let me DM you - can you message me pls!! Thanks!

@Sophie_emma_17 Hi Sophie, thank you for getting in touch with us. Please email us at support@annsummers.com so we can assist you further. Many thanks,

@ASHelpMe I’ve had 24 (and more continue to come in every minute) confirmations for the same order, payment only gone through once, think you might have a bug in your system 😂