Aviva UK

@gorsecurse Hi Glenn - Sorry to hear about the delays you've experienced. That kind of wait isn’t what we aim for. Please pop us a private message with your details, and we'll escalate this for you and get further support.

Are @avivaplc always total assholes? Staff admitting they're inundated. They talk about internal protocols. Is it normal to take 7 months to deal with pension encashment? I distinctly remember the Marconi crash. My chum went from thinking about buying a yacht to scratching around

@jbt67 Hi Jon - Thanks for trying a quote with us, sorry this has impacted you – we really appreciate the feedback. Our investigations team is busier than usual right now. Please keep trying, we’re doing all we can to reduce wait times behind the scenes.

@AvivaUK hi you gave me a quote via confused.com but you now say you need more information but when I phoned you’re too busy to take my call - guess I’ll be going elsewhere 🙄

@SamWatk47896740 Hi there Sam, we're sorry to hear that you've been left feeling this way. Please send us a private message, with your details, so that we can get you some support with this.

@AvivaUK @avivaplc absolute Scam I have health insurance and my son is covered yet they will not carry out the necessary needs although they did say they wouldnin on a previous phone call I will never use Aviva such a scam

@StephenB000 We understand your frustration Stephen, and we really appreciate your loyalty over the years. The offer still stands if you'd like us to look into this for you, please send us a private message.

@AvivaUK I’d rather they were more professional, I’ve been with Aviva for about 10 years and they are truly rubbish, the wait is ridiculously frustrating and it’s every time ! Get more staff…

@AvivaUK so slow to respond, an email I sent Thursday today Tuesday has been responded to saying someone will be in touch. Glacial speed

@Loveforall51065 We understand why a rise in premium feels frustrating - price increases are never something we take lightly and are never made without careful consideration. We ask our customers to send us a DM, not to avoid accountability, but to look at individual cases in detail.

@AvivaUK a PR tactic to avoid public accountability. If you actually cared about your customers, you’d focus on transparency and fair pricing instead of sending heart emojis while emptying our bank accounts. Enough with the corporate platitudes.

@avivaplc please explain this, how on earth my policy went up by double. No claim or noting had changed. 50 years old female 250 miles outside London.

@ShalnevaE Hi Elena - We can see you've spoken to us via a private message previously. We'll provide an update for you there in just a moment, please kindly await the message. 👍We're on this.

@avivaplc, 96 minutes to your call centre today! You closed my investment account by mistake. Bloke on the phone said he didn't do it, someone else did, so it is what it is, take it. What kind of circus do you run?

@MacoySeanmacoy Hi Sean - Thanks for reaching out, our response timescales can depend on which department you're looking to reach. Please could you pop us more information in a private message? We'd like to help as much as we can. twitter.com/messages/compo…

I would not usually use social media to complain about the service I am receiving but @AvivaUK are not answering my emails which they have had a week to do, & I cannot listen to their on hold tune any longer. So this is a last resort before I contact the Pension ombudsman along with the ICO for a GDPR issue.

@NLeespeaking We like our security like our cover - fully comprehensive, just in case 😄🔐

Just had to reset a password for Aviva Insurance. ‘The password should be a minimum of 8 characters and a maximum of 300 characters.’ 300?! 🤡🌎

@jamesc1950 The price you’re seeing will be one of our alternative products, such as Aviva Online. These are online policies with different cover options and are designed to give our customers access to simple low-cost insurance. Because of this, prices differ from a standard Aviva renewal.

@AvivaUK So you should help, a quick compare website came up with the same price as last year and guess what..it’s Aviva…so why try to tell me it’s 33%more?

So @avivaplc do explain why living in Wales with the 20 mph allegedly reducing costs my Motor insurance renewal has increased by 33%… no change in circumstances, no accidents, no claims, nothing other than a year older.

@CBaruffati10 Thanks, Carla, we're not a live chat team here on social media, but we'll respond to you as soon as possible 🙂

@CBaruffati10 Hi Carla, we'd love to get you some help sorting this, we've responded to another of your posts 🙂

@CBaruffati10 Hi Carla, thanks for reaching out to us here ☺️ we'll be more than happy to get you some help with this, please send us a private message, we'll get you to the right place 🤝 twitter.com/messages/compo…

@ianwmcavoy Hi Ian, sorry to hear you're facing some delays with your claim. We can help get you through to the right place, please send us a private message 🤝 twitter.com/messages/compo…

@AvivaUK Come on Aviva, you’ve had my claim, and my evidence for more than 4 weeks now. Do something!

@Pensthorpe 🔨🪚 Teamwork makes the boardwalk work! Huge thanks to the Reserve Team for having us, what a cracking day turning planks into progress in the Wildflower Meadow 🌼

Team Work 🔨🪚 Many thanks to the group from Aviva, who volunteered with the Reserve Team today. The volunteers did an amazing job of replacing two sections of the boardwalk in the Wildflower Meadow. #AmazingVolunteers #WardensAtWork

@SanPaulo37 Hi, thanks for reaching out. We're sorry to hear you've taken out cover elsewhere this year, we've loved having you with us 🤝 Unfortunately we can't price match with other quotes, but we'll certainly take this on board. If there's anything you need, please do get in touch 🙂

1/2 It just seems madness to say no to any negotiation on the phone so I go with someone else then your online offers me a better deal right at the end. Feels pointless and time wasting, wanted to stay with Aviva too. 🤷‍♂️

Hi @AvivaUK I just had car ins renewal in, got a better quote online & contacted your cust service to see if they would match it. I was told in no uncertain terms absolutely not so I bought the other insurance, now cancelling yours online & at the end you offer a better deal?

@EPRacing7 Hi there - sorry to hear you’ve been having such a frustrating experience. We’d like to take a look and help where we can, please send us a DM your details, and we'll get you in touch with the team. twitter.com/messages/compo…

Anyone having issues with @avivaplc , websites don’t work, no one answers the phone or you get excuses from an email address saying call a phone number , where is #customerservice ? #insurance #car #aviva

@HughJenus Hi Hugo, thanks for reaching out 🤝 If you're needing some help with your online account, please get in touch with our team here 👉 aviva.co.uk/help-and-suppo…

Hi @AvivaUK when will the function to retrieve account user names on the app be available?