AXA UK

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Today, 14/11/2025, we followed X's mandatory rollout of X Chat. Unfortunately, this process has caused some issues accessing previous Direct Messages. Please send us an X Chat to continue any ongoing conversations. We're sorry for any inconvenience caused.

@kimtaylor1973 Good morning, Kim. I am sorry to hear this is still ongoing. If you can please send me a DM with your home address/postcode, contact details & policy information, we'll ensure this gets to the best team for you. Thanks ~ Jon

It’s now day 19 with no heating or hot water. @AXAUK @AXA @BankofScotland @axainsurance @financialombuds

@AXAUK I have home emergency cover with you through my Bank of Scotland account. To leave a customer with no heating or hot water for 17 days is unacceptable. There has been very little attempt by your helpline to resolve the issue. No reply no updates at all.

.@AXAUK reveals winners of Startup Angel Awards - #insurance #insurancenews insurancebusinessmag.com/uk/news/breaki…

AXA UK picks chief customer and communications officer #pr #comms buff.ly/LoJt25Z @AXAUK

Axa UK and Ireland @AXAUK appoints new #chiefpeopleofficer bit.ly/4m9JUB4

@Lenbo101 Good evening Patrick. I'm really sorry to hear about this situation. I've passed all of your messages & posts over to the correct team so they can try & support further. Best wishes ~ Rachel

@AXAUK I feel ignored, disbelieved, and completely unsupported. The stress this has caused has genuinely impacted my wellbeing. I trusted AXA to protect me during a difficult time — and they’ve made me feel like the burden. #AXAFail #CustomerAbandonment

@AXAUK I’ve been chasing a travel insurance claim since Dec 2024. It’s now June 2025. Still no payout. You lost my paperwork for 9 weeks, ignored my complaints, and blamed me for your own delay. I feel drained, abandoned, and furious. #AXATravelInsurance #ClaimFail

@Lenbo101 I am sorry to hear this, Patrick. I've chased this up with the team, asking them to pick this up asap. Thanks ~ Jon

@AXAUK To anyone considering @AXAUK Travel Insurance: learn from my experience. When you’re sick and need support most, they’ll vanish. I feel exhausted, abandoned, and treated like the enemy. #AvoidAXA #TravelInsuranceWarning

@Lenbo101 Hi again, Patrick. I'm sorry you haven't heard back from the team. I'll pass your message over to the team to get this chased up straight away. Hope this helps gets things resolved soon ~ Jon

@AXAUK Hi @AXAUK — you said on 24 June you were “looking into” my complaint. It’s now been a week, and I’ve had no update at all. Please explain the continued silence. I will keep this public until fully resolved. #AXATravelInsurance #ClaimDelay

@Lenbo101 Hi Patrick, please can you delete the post with your details on to keep your information private and DM those details to us. Hope to hear back soon ~ Adam C

@AXAUK @AXAUK 110% You Underwrite! you decide

We’ve been awarded the Number 7 spot in the UK for the  World's Best Homeowners Insurance Companies, 2025 by @Forbes: forbes.com/lists/worlds-b…

We’ve been awarded the Number 4 spot in the UK for the World's Best Auto Insurance Companies, 2025 by @Forbes: forbes.com/lists/worlds-b…

We’re thrilled to be recognised in @Forbes' list of the World’s Best Insurance Companies 2025: forbes.com/sites/rachelpe…

When Luke isn’t working hard to give our customers the best experience, he’s working hard for his local community as a magistrate, hearing cases in court and making decisions on verdicts and sentences 👩‍⚖️ Read the whole conversation here ▶ bit.ly/42y8OE0 #KnowYouCan

Isn’t the insurance industry just for university graduates? 🎓 Ken would disagree 🙅‍♂️ He left school at 16 and is now the Head of Broker Development at AXA Commercial. Read his whole story here 👉 bit.ly/4lKTqvm #KnowYouCan

Karen has been at AXA for 18 years and has developed a brilliant understanding of the legal process through a fulfilling career in Claims. ⚖️ ​ ​Always wanted to say, 'Case Closed'? 📚 Keep an eye on our vacancies at jobs.axa.co.uk. Do it for Future You.​ #Careers

Love a good courtroom drama? 👩‍⚖️ You probably wouldn't expect a career at AXA to have you working with solicitors on tricky legal cases. Master the legal landscape 📚 Come to a verdict? ⚖️ Keep an eye on our vacancies at jobs.axa.co.uk. Do it for Future You.​​ #Careers

Meet Danielle, one of AXA’s crisis averters 🌟​ After starting her insurance career 'by accident', she's now building an exciting, meaningful career 'on purpose'! 🚀​ ​Think you can remain cool in a crisis? 🥶 Keep an eye on our vacancies at jobs.axa.co.uk. #Careers

In the face uncertainty, you'd want to know there was someone you could count on to guide you through it all 🧭​ ​Want to help customers in crisis? 🆘 Keep an eye on our vacancies at jobs.axa.co.uk. Do it for Future You.​​​ #Careers