AXA

@SimmyKB Hi Steve, we passed your details over to our Claims Team on Wednesday morning and have asked for them to reach out to you directly. We can’t give an exact timescale unfortunately, but it tends to be within 2 working days ~ Jasmin

@AXA Still waiting to hear from you!!!

@AXA please sort your phones our! Rang x6 cut off. Rang again. Stuck on hold!!

@GustavoValverde Hello, we're here to help. Could you please contact us via private message with information on your situation? Kind regards, AXA Team

Hopefully, you never have to use @AXA insurance. 4 days without any assistance for my mom after an accident she had in China. They're just sending emails asking the dumbest questions and trying to find workarounds to make her assistance process ineligible

@chronicAnn you ask your Aunt to get in touch with us directly, we will do our best to help and record any complaint she may wish to make ~ Rasheed 2/2

@chronicAnn Hi Ann. Thanks for flagging the issue with your Aunt's policy. Sorry to hear that the info may not have reached the Motor Insurance Database right away. In general, it can take up to 7 days for new policy info to reach their systems, as they are run by an external company. If 1/2

86-year-old widow Edna Nightingale was prosecuted by the DVLA over a single letter typo on her car insurance. The retired farmer from Kirkbymoorside, North Yorkshire, correctly read out her Suzuki Splash registration over the phone to Swinton Insurance when renewing for £1,200. A Swinton staff member typed an ‘F’ instead of an ‘S’, so the details did not match DVLA records and her car appeared uninsured. She was convicted in her absence at Teesside Magistrates’ Court on 6 February under the Single Justice Procedure, given a three-month conditional discharge and ordered to pay a £26 victim surcharge. The 86-year-old, who relies on the car as a lifeline to reach shops and doctors because of her heart condition, endured weeks of sleepless nights and distress after receiving the prosecution letter. Her niece Nicola Booth has now stepped in to help with paperwork and the DVLA has confirmed it will review the case and may overturn the conviction.

@irontimes Hello Andrew, we are sorry to read this. Could you please send us more information via private message. Best regards, AXA Team

Hey @AXA any chance of a response to my travel insurance claim from 08/09/2025 as I have heard nothing despite several chasing emails for 7 months and no correspondence from yourselves other than an initial acknowledgement reply?

@JenBurrows9 Hello Jenny, we are here to help. Please send us more information via DM. Best regards, AXA Team

Has anyone dealt with @AXA @coverwise claims? I have been told lie after lie every time I call on 0330 024 8315 and now I cannot even make a complaint unless

@JamesCo47271369 Hello, we are sorry to read this. Could you please tell us more about your situation in a private message? Best regards, AXA Team

@AXA I deeply advise anyone considering using @axatravelinsure to look elsewhere - illogical and unreasonable requests for information relating to a medical insurance claim from my honeymoon in January. Atrocious customer service and the claim still unresolved!

@Henzo27937536 Hello Henzo, could you please tell us more about your situation in a private message? Best regards, AXA Team

@AXA your response time is a disaster!! Provide telephone contact numbers

@CJOV20 Hello there, apologies but we only interact with users in English. Can you please ask us your question in English or contact your local AXA representative? Thank you, AXA Team

@Brandon44366489 Hello Brandon, we are here to help. Could you please send us a private message with more information about your situation? Thank you, AXA Team

@AXA I have a coverwise travel insurance policy and have just realised there is no way to contact coverwise now until Monday as it’s a weekend, how on earth is that reasonable? I have an emergency and cannot get hold of the travel insurance company. Ridiculous

@GuillermoEsquen Hello, apologies but we only interact with users in English. Can you please ask us your question in English or contact your local AXA representative. AXA Team

@AXA son impresentables. En Argentina me cobraron demás y no hay forma de comunicarse por ninguna vía porque no contestan nunca.

@StarkersJ Hi Jamie, I’m sorry to see this. Please can you send a DM with your policy number or claim reference, car reg, email and phone number so we can look into this? Hope to hear from you soon ~ Jasmin’

@AXA are a joke, went to sell my car which was repaired by them last year, small scrape on the bumper only to find they actually marked it as a Cat S structural write off by mistake, impossible to get through to anyone!

@Edgum10 Hi Sian, please can you DM your policy number, address, and contact details so we can look at this for you? Hope to hear from you soon ~ Jasmin’

@AXA I have a home emergency policy via @BritishGas @BritishGasHelp. I made a claim a few weeks ago. Heard nothing then received an email saying the claim had been resolved!!!! I contacted you and was told to resubmit the claim you can now not find the policy! This is ridiculous!

@RaeRubyRaeK Hello. I’m sorry to read this. If you need any help, please DM us with your full name, policy number and contact details. Thanks ~ Lucy

DO NOT TAKE OUT A HOME INSURANCE POLICY WITH #homeprotect they’re basically the shitbags that are @AXA and owned by some other shitbag company called #avantiagroup totally mis-sold my policy to me now I have to go to the @TheFCA @itvMLshow worth your time to investigate their con

@HancockJem37345 Hello Jemma, we are sorry to read this. Could you please send us more information via private message. Best regards, AXA Team

@AXA 11 weeks and still ongoing for pothole damage! Expecting the customer to chase for updates. Disgusting customer service, do not use.

@MACrimeJustice Hello. I’m sorry to hear about this. If you need any help, please contact @axahealth directly. Thank you ~ Lucy

@robprogressive Got the same issue with @AXA and health insurance. One operative put in writing they would pay for a major scan. Then he’s been removed and another operative has reneged on this and won’t relent. I pay £200 pm nearly in premiums and have been a member for nearly 20 years. I’m

Insurance feels more & more like a massive scam Someone in an old Toyota Yaris reversed into my Aston Martin DBS I tried to claim on the insurance Her insurance, not mine, because it was her fault. My car was stationary  Her repair bill: £50. MY repair bill: £5,000 And not ONLY did my trying to claim on HER insurance put MY insurance premium up… It put the premium up on all my other cars (7 cars) including business partners’ cars AND my business fleet of cars (total 15 cars)

AND for the next FIVE years. WTF For a car reversing into my PARKED car A  week later I stopped at a junction & some guy went into the back of my f*cking Aston Martin again Of course he was sorry Another 5 grand repair bill. So that's 10 grand for two claims I can't make Imagine if I’m ill and YOUR health insurance goes up, because I touched you I mean, that would be a scam, wouldn’t it? Have you ever tried to claim for anything? Almost impossible to get any money  And if you do, you end up paying MORE & your premium is higher that it was  Why is no one talking about this?

@EMTJimbo Hello Jim, we are sorry to read this. Could you please send us more information via private message. Best regards, AXA Team

@AXA Thanks for making me feel like I'm 18 again but €800 for insurance at my age with no history, no claims for ir against, a decent car and no medical conditions is outrageous thieving. The insurance cartels have never been reigned in. #TheRepublicOfOpportunists

@AnnFonde Hello Annie, apologies but we only interact with users in English. Can you please ask us your question in English or contact your local AXA representative. AXA Team

Haganse un favor y jamas contraten @AXA. 5 horas de mi viaje estoy perdiendo en el hospital porque no quieren hacer el pago pertinente para mi consulta.

@Edgum10 Hi Sian, thanks for getting in touch. So we can help as best we can regarding your claim, please can you send us a DM with your full name, policy number, claim reference, postcode, DOB and your contact information. Speak soon ~ Nicola

@AXA I have just received a message saying that my claim is complete! I am yet to hear from anyone?????