Academy Sports + Outdoors

@Gen39520 Hi there! Thanks for reaching out. We don’t have any coupon codes right now, but you can sign up for myAcademy Rewards for a welcome offer and future deals: ms.spr.ly/6014QiQei

@academy any coupon codes I can use on my purchase? couponfollow.com/site/academy.c… via @couponfollow

@Travis_Aaron1 We apologize for the delay in Waco today. We'd like to address this with the appropriate leadership. Please DM us or email us at customerservice@academy.com , so we can assist you further.

So I guess the @Academy in Waco only has three people that know how to work a register. Got a line halfway down an aisle and no one with a blue polo gives a shit.

@woodyfmartin Thank you for bringing this to our attention. We truly value your feedback and will use it to help us improve our service and the overall customer experience. We’re sorry for the frustration this caused and appreciate your patience.

That moment you call @Academy to confirm availability of an item but then get placed on hold long enough for you to drive to the store over 20 miles away check availability yourself while the people working just hanging out.. smh

@shane755670 Dear shane7243, Please take a moment and complete our online survey by clicking on the following link: ms.spr.ly/6003Qb1yR. We look forward to your feedback. To unsubscribe please click this link: ms.spr.ly/6004Qb1yr

@academy any promo codes for your site I can redeem? couponfollow.com/site/academy.c… 通过 @couponfollow

@shane755670 Hi Shane, you can sign up for our emails or text messages to receive a 10% discount code: ms.spr.ly/6013QwuaV

@BruceLevenberg We apologize for the inconvenience, Bruce. We aim for a smooth experience every time and clearly missed the mark here. Your feedback regarding the re-text option is valuable and has been passed to the appropriate leadership team

@astros @Academy Tell your cashiers to quit pushing buttons when i wanted a text receipt, or give them the option to retext. Cmon!

Getting in the holiday spirit! Yesterday Bryan Abreu teamed up with the @houstonpolice and @Academy to surprise kids with a shopping spree for the holiday season!

@jrock25491 Hi Justin, thanks for reaching out. At this time, timeframes regarding contruction and opening timeline for the Bellmead/Waco TX are not available. We recommend watching ms.spr.ly/6017QVYHv, and your local news outlet's social media for more details.

Hey @Academy when are ya going to open the new academy in #bellmead #tx?

@RedRavenOneOne We appreciate you informing us! Please do not hesitate to contact us if the refund does not reflect.

@Academy I talked to someone on your customer service number and they were able to help. She confirmed that I was charged twice, but her information says the second charge is in the process of being refunded already. If it doesn’t get refunded I’ll message you.

@Academy I was charged twice for an order I placed online for a pistol. It looks like I was charged when I ordered it and again when I picked it up. I have screenshots I can send. What can I do?

@MoraC08 Great question! California has very specific labeling laws (Proposition 65) for certain materials. While our products are safe, we aren't currently set up for that specific regional labeling at this time.

@Academy why you arent shipping to California?

@texasjoe26 We sincerely apologize for the delay, and you’re right to expect better coordination on the fulfillment side. We want to get this sorted out for you as quickly as possible. Thank you for your patience.

@Academy Shouldn’t @Academy already have coordination with your shipping partners? Before you accept an online order, one would think that you have the fulfillment side buttoned up I guess not since it’s gonna take a couple of days to unravel this with your shipping partner. #academy

Hey there @Academy thanks for sharing the email for a customer support. I sent a detailed message as requested and promptly received a response back that someone would look into the lost order in the next couple of days. Is this the new standard for a customer care? #academy

@texasjoe26 We're truly sorry to hear about this situation. For us to assist you, could you please share more details of the order via direct message or email us at customerservice@academy.com

Thanks @academy for loosing my online order. #academy lost the order and they can’t tell me when it’s going to be replaced Frustrated doesn’t begin to describe the experience that I’ve had dealing with academy sports today. All I can say is avoid this retailer at all cost.

@chriswilliams2 Hi Chris, we haven't had any reports of difficulty. Can you please describe the error/difficulty you're experiencing so we can alert the appropriate team to look into this?

Yo, @Academy, what’s going on with your website?

@KVCommandos Dear Fury Fanatic, Please take a moment and complete our online survey by clicking on the following link: ms.spr.ly/6009QMcnP. We look forward to your feedback. To unsubscribe please click this link: ms.spr.ly/6000QMcnu

@Academy It won’t do any good. Manager should be fired on the spot. Shitty customer service. And the fact you replied and didn’t offer to make it right further proves my point.

@Academy in Dothan, Alabama lies to scam more money out of customers. I will never shop there again. Talked to a manager on the phone and he lied, then laughed at me for asking questions, then hung up on me. Very unprofessional

@KVCommandos Hi, thank you for reaching out to us. We would like to review this further, please DM us with your contact information, the date/time of the incident, the name of any store employee involved and clear details about the incident. You may also contact us at 888-922-2336. Thank you.

@Tylerhat75 We're truly sorry for the delay. Could you please provide the order # through DM or by email at customerservice@academy.com so we can look into this for you?

@Academy I ordered a gold net in December. Said it was going to be delivered on January 5th. Still haven’t gotten it

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@Academy This problem has been reported over and over. See the reviews on your own website. Employees say, "It happens all the time". It should never happen. It does not happen at Tractor Supply. Ever.

@Academy The deer protein being sold is covered with fungus. It has been pointed out many times, but continues to be placed in the store for unsuspecting people to buy. It has been over 1 year and is still going on as of last week. When will someone finally address the issue?

@radar580 We appreciate you bringing this to our attention. We will be sure to share your feedback with the appropriate team so they can take the necessary actions to address the issue. Thank you.