Academy Sports + Outdoors

@WhiteDaisySC Hi Amy, we're sorry to hear about your experience. We appreciate you taking the time to share your feedback and will pass your comments along to our leadership and merchandising teams for review. Thank you for bringing this to our attention.

@Academy I went to the store in Easley, SC and asked if possible to get some more plus size exercise clothes. The cashier asked the manager and instead of being nice or even pretending to be polite I got a rude emphatic no. I am trying to get healthy. Disappointed. 😭😭😭

@molonlabe88 Hi Taylor, Thank you for reaching. We will be sure to share your feedback with the appropriate team. Thanks

@Academy your search engine is atrocious. This is literally all the results for searching small cooler.

@__BeachBum___ We're sorry for the difficulty ordering. Currently no system issues are reported, but we can report it. Are you using the full site, mobile site or app? What product(s) are in your cart? What is your location? This will help research. OR contact Customer Care 888-922-2336

@sonofpoet Yes we received the other iterations of the complaint as well.

@Academy Ok, I have already shared this via other social media and the responses relate similar poor unprofessional service. We are all taking our business and money to Dicks Sporting Goods.

@Academy worst customer experience ever. Never Academy.

@sonofpoet Thank you for sharing this with us. We will send this over to leadership over that location for their attention and coaching. Have a great weekend!

@Academy It was at 1:30 pm today, register 1, young african american girl with glasses.

we’d tailgate with this duo.

@dmg0385 Hi Marie! We're sorry to hear that. Please reach out to our Customer Care team at customerservice@academy.com with your order number and the email address used for your order. We'll be happy to look into this for you.

@Academy I can send a DM off IG.

@Academy so sad my order was canceled because the hat i wanted was out of stock. Even more so because I used my $15 for $15 rewards offer and now i don't have that either. 😔

@soonerd483 Hi Chris, we’re sorry to hear about your mother’s experience. We take concerns regarding our credit card offers seriously and would like to learn more. Please have her contact Customer Care at (888) 922-2336 or customerservice@academy.com so we can assist.

@Academy hey Academy can you please stop the deceptive practice of pushing store credit cards without explaining what it really is…. My mother is older and clearly didn’t understand. Cashiers targeting an older person is shameful. I will be filing consumer complaint.

@shelbyb575 Thanks for reaching out! We'll take this into consideration for the future.

When is @Academy going to start having a lacrosse section for their stores in the south???

@TXLAKEGUY75 Hi, we're sorry you had trouble with the price scanner and the added wait at Customer Service. Can you let us know which store location you visited so we can share this with the appropriate team?

Hey @Academy just wanted to let you know that these are useless. Has to go to 3 before I found one that works. Now I have to stand in line at Customer Service to checkout. Shame you don’t hire front end cashiers to do there jobs.

One last look back at our time in @Academy today 🤗 #StingEm 🐝

A success and still rolling at @Academy with @UnderArmour❕ #StingEm 🐝

You can still come see us at @Academy till 5 p.m.❕Be among the first to grab your @UnderArmour GT gear 🛒 #StingEm 🐝

@1stingoes4th Oh no, we are so sorry about the disconnections and the trouble with your reward! Please send us a DM with more information, or feel free to reach out to our Customer Care team at customerservice@academy.com, so we can make this right.

@krisj2008 Thank you for bringing this to our attention, we're sorry to hear that the item was not as expected. Please reach out to Customer Care directly with your purchase information (receipt, order#, etc) so that we can further assist. academy.com/help/contact-t…

@Academy I asked to speak with the store GM I was provided a card and no assistance. I won’t continue shopping at this store. I realize today providing customer service is not a priority. #disappointment #footballmom #studentathlete #poorcustomerservice

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@academy do you have any coupon codes? Thx! couponfollow.com/site/academy.c… via @couponfollow

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@RowdyBlackwell @Academy Ok so that’s just a rare size in general 🤣

.@Academy Any chance yall will EVER start selling more size 14 shoes? I’ve gone into many locations in San Antonio TX and I’m LUCKY if I find 3 pairs that offer size 14. It’s demoralizing not being able to find shoes that fit me IN STORE.

@CHASER4590 Thank you for reaching out. For discounts, please visit: ms.spr.ly/6010vIO9r