Jerome Saint-Omer

@AmericanAir This is there only flight cancelled from Portland, Me to DC strange

@Ackbhar69 Meet us in DM with your confirmation code, and we'll review things for you.

@AmericanAir here we are again, flight get cancelled 4hours before take off for no reason but excuse is weather Snow isn't supposed to come in before 11pm landing was at 7:15pm. How to save money and customer support

@AmericanAir What a great commercial effort to compensate what you call valued customers 2500 miles cost of an hotel in DFW redeeming miles is 8500 to 10500 I got a sense of my value for @AmericanAir

@Ackbhar69 We see your disappointment, but we appreciate your patience and understanding, as we work on getting you to your destination as soon as possible.

@AmericanAir stranded in Dallas as many many people today and don't understand the reason. First flight cancelled, then a second one even though plane from Pitt landed 20' late and the rain stopped, no wind, please tell us why!

@AmericanAir Patience for sure, understanding not at all. You don't have any excuse for creating what is now a 3 hours delay on the first flight of the day. Both the flying and the service crew were ready and on time.

@AmericanAir How can you put a plane on the other side of the airport? Plane still not at the gate and you're telling me we're flying on 30'? Is that really the best you can do?

@Ackbhar69 Getting you to your destination without hassle is always the goal. We do our best to avoid setbacks and to minimize the impact on our operations when they occur.

@AmericanAir @AmericanAir here we go again is it the weather that prevented you to put the plane at the right gate and the right time this morning? That plane landed at 9:40pm last night and the gate has been announced before that for a flight at 5:30 now, we have been delayed twice already

@Ackbhar69 That’s not the impression we want to leave you with. Mother Nature just wouldn’t hold off, and we’re sorry. Our teams are working hard to get the operation back on track quickly.

@AmericanAir Weather was bad but planning and management as well Lack of staff available was obvious, I talked to one of your employee first at 10:30 am and again past 11PM more than 12 hours in such conditions! Forecast announced the conditions you failed to plan staff and crews accordingly

@British_Airways Hi, I have not reported it the crew they were dealing with boarding and it wouldn't have changed anything

@Ackbhar69 Hi Jerome, I'm sorry the cabin cleanliness didn't meet the standards you should expect from us. Did you mention the issues to our cabin crew? If so, they will have reported it. Beth S.

@British_Airways I am appalled by the lack of care from my recent flight from LHR to IAD. After COVID, I would have hoped for cleanliness to be a priority. Dirty tissue old cracker and gum hair on the removable head cover and don't get me started on the safety

ah ouais quand même

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Mais quel boulot !!!

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