Experience Care

Last call! We are officially moving to @AdobeCare to streamline communication and improve customer service! Follow and tag @AdobeCare for any Adobe-related support and updates starting tomorrow, July 13th.

@mbp817 Hi there, thanks for reaching out. Send us a quick note over on our designated customer support account, @AdobeCare so we can get back to you ASAP: twitter.com/messages/compo… The AdobeCare team will be able to see what you’ve written here and provide quicker support. Thanks!

@AdobeExpCare Why is Adobe Analytics so slow? This is basically unusable.

@pinkimeonly Hi Priyanka, I apologize we did not receive your DM. Can you please re-send your DM with your email address? I am communicating with the Certification Team now on your behalf. ^AM

@AdobeExpCare I have DM'ed my email address. Looking forward for support! @AdobeExpCare

@AdobeExpCare - Looking forward for help/support for Adobe Certification!

@pinkimeonly I can confirm the email address certif@adobe.com is an active alias monitored by the Adobe Certification Team. Please DM us your email address and we will look into this issue for you. ^AM

@AdobeExpCare I have emailed them multiple times from past 2 days and have not heard back. Is that a genuine email ID which is read by people or Bots?

@pgeuder Hi there, thanks for reaching out. Send us a quick note over on our designated customer support account, @AdobeCare so we can get back to you ASAP: twitter.com/messages/compo… The AdobeCare team will be able to see what you’ve written here and provide quicker support. Thanks!

What in Task Manager do I need to end in order to shut down Acrobat to try to re-start it? @AdobeExpCare

While editing...Internal Error...and then Acrobat is shooting empty dialog boxes at me :-/

@chweetastha Thank you for contacting Adobe Exp Cares! For assistance regarding the possibility to pull ccs IDs in Adobe a/b test, please contact Support at helpx.adobe.com/contact/3.html and a Support member will be able to further assist. Please include your Adobe ID in your case description. TA

@AdobeExpCare @AdobeExpCloud is it possible to pull ccs ids for customers who have seen the test in Adobe A/B test.

@chweetastha Thank you for reaching out. We are looking into this question and will reach out when we have an update/ answer TA

@espo92 @AdobeMarketo @AdobeExpCloud Hi Tom, I apologize for the delay in response! Marketo users on SJ pods are currently experiencing issues within their instances. This is being worked on, and you can check the status at status.adobe.com/products/3755 as well as subscribe for updates. ^AM

@AdobeMarketo @AdobeExpCloud @AdobeExpCare Is there a Marketo outage? Pages aren't loading, and I'm seeing a ton of console errors

@brumbaugh Thank you for contacting Adobe Exp Cares! For assistance regarding Adobe Licensing issues, please contact Support at helpx.adobe.com/contact/3.html and a Support member will be able to further assist. Please include your Adobe ID in your case description. ^GZ

Growing beyond frustrated with Adobe and Educational Licensing issues. @AdobeExpCare do you have any way to merge two enterprise dashboards? I'm 5 calls and 10 emails in and no one at Adobe wants to help. I keep getting the answer it can't be done. You can do better! #pleasehelp

@bsides Hi Rafa, thanks for reaching out! We are DMing you about this now

@AdobeExpCare how do I contact you in Brazil? A charge was made by a subscription in trial and I couldn't cancel it. Please help, thank you.

@skvravi Hi Ravi, Thank you for reviewing those resources. Please try reaching out here for further assistance: adobe.io/contactus.html.

@AdobeExpCare Thanks for your prompt response. We tried your online resources, but could not find any solution for running your api script (Java or NodeJS or Python) from PHP environment. Is there a number we can call to get guidance. Thanks Ravi

@AdobeExpCare Hi, we are interested to subscribe to Adobe PDF Services API. We have started trial. Our product is PHP based. Could you please guide how to run your api script (python or java or NodeJS) from PHP environment. Thanks. Ravi. Skarvi Systems Limited London

@skvravi Hi Ravi, Thank you for reviewing those resources. Please try reaching out here for further assistance: adobe.io/contactus.html

@skvravi Hi, thank you for reaching out. Here is a link with some great tutorials on Adobe PDF Services API: experienceleague.adobe.com/docs/document-…. If further assistance is required I would suggest reaching out to Exp cloud support here: #support" target="_blank" rel="nofollow noopener">experienceleague.adobe.com/?lang=en&suppo….

@wimsymons Thank you for contacting Adobe Exp Cares! For assistance with this matter, please contact Support at helpx.adobe.com/contact/3.html and a Support member will be able to further assist. Please include your Adobe ID in your case description.

@thesarahbot Apologies Sarah, Here is a document on Conversion Variables (eVars) that might help: experienceleague.adobe.com/docs/analytics…. It appears that eVars are also referenced to as eCommerce Variables.

@thesarahbot Hi Sarah, please send us a DM with further details on your question and we will do our best to address it.

@fuscolini Hello Gary, we apologize for the delay! Someone from the team has made the necessary changes to your profile and this should now be fixed. For future issues with Bizible access, you can reach out to customercare@marketo.com for assistance.

@CastilloPhilipe Hi Philipe! There are no known issues with A4T at this time. If you continue to experience this, please create a Support case at adobe.com and we would be happy to assist. You can find the status of any Adobe product here: status.adobe.com

@AdobeExpCare Does A4T have any issue with the reporting per activity selection? Its only showing the Target Reporting on the Goals & Setting screen...

@KevinStacey Thank you Kevin. I have sent out an escalation to get your case addressed and someone should reach out to you soon.

Hey @AdobeExpCare. Opened up a Sev 1 ticket 10 hours ago, still no resolution, or had an actual callback. Do better.

@KevinStacey Hello Kevin! Thank you for contacting Adobe Cares! I understand you are inquiring about your Sev 1 ticket and we are so very sorry that you have not received any assistance yet. Can you please provide me with your case number so that I can escalate?