Advance Auto Parts

@BluDogDay We are sorry to hear you are having trouble with our mobile app. Please feel free to reach out to us in customer care for assistance. shop.advanceautoparts.com/o/contact-us MH

@AdvanceAuto app is so bad. Example: search for "fluid transfer pump" (best match). Results list: chemical transfer pump, fuel transfer pump x 4, fluid exchanger, and finally an actual "fluid transfer pump" that they carry in stores and people use on a regular basis. So bad.

@JayLD47 Good Morning, to better asssit can you reach out to us directly by chat on our website or giving us a call at 1-877-238-2623.

I did reach out - customer service training appears to be limited. (I did spend 15 years in retail)

@JayLD47 We apologize for this. If you can reach out to our customer service with your name, both email addresses, and your phone number we will be able to assist.

@AdvanceAuto I can’t provide the case number. The person I was chatting with said she corrected my email address, but now when I attempt to log in - “incorrect email address”.

@JayLD47 We're very sorry about this. If you'd like to discuss it further, please reach out to us directly: shop.advanceautoparts.com/o/contact-us

@AdvanceAuto Poor customer experience. Store recommended bug and tar remover. I used one spray to see if it worked. It didn’t. A shoulder shrug. That’s the chance you take. So shopping is like a lottery??No wonder Amazon is kicking butt.

@vibrant_truth We will be happy to assist further if you would contact our support center. You may contact us via chat, text 1-877-238-2623, submit a request through our Help Desk or by calling 1-877-ADVANCE. Have a great day!

People of Long Island ny Shirley especially @AdvanceAuto steals from the customer the Gm does it and the dm Ramon Garcia is aware of it so please if your billed for something extra report it I’ll find away to get Cory attention

@Hville34 Hello, Dontay Hodge, We are so pleased to hear that our Team Members provided you with great service! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.

@AdvanceAuto Shoutout to Adam at Advance Auto Parts in Troy, Ohio. Great customer service, knew exactly what he was doing, and went above and beyond to help me get my headlight fixed and adjusted. Appreciate the professionalism and effort—definitely made my day easier.

@gmjk65 Hello. We're sorry to hear there was an issue with your rebate. Please feel free to reach out to us in customer care directly and we will be happy to help. shop.advanceautoparts.com/o/contact-us MH

@AdvanceAuto I will NEVER shop at advance auto again, they don't honor their rebates, they can't help you to find out what's going on with them even though I have a screen shot showing I put it in. TERRIBLE CUSTOMER SERVICE!

@WyattGalt Hello, Wyatt. We can certainly understand your frustration with long wait times to connect to our customer service team, and we're sorry for the inconvenience. We appreciate you taking the time to provide this feedback so we can work on improving our services going forward.

@AdvanceAuto You need to update your accounts page and allow email update/change online. I was on hold for 20 minutes just to change my email address. Almost wanted to cancel account. VERY FRUSTRATING.......

@iamfor48nascar Hi there. We'd be happy to further assist you. We can be reached at 1-877-238-2623. We hope you would be willing to shop at once of our Advance Auto Parts locations moving forward.

@AdvanceAuto need help with your delivery that didn't show. Your text contact offered not solution.

@vibrant_truth If you want to discuss this further, we recommend contacting us directly at the support center. We can be reached at 1-877-238-2623.We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.

@AdvanceAuto So I see still no response that fine consumer affairs has my reports with evidence of these claims not sure why you like to hire and promote dishonest people

Does everyone know @AdvanceAuto sell expired drinks on purpose? And look at your receipts cause they will charge you for acp plans you didn’t ask for they will charge you for battery washers and terminal grease you don’t ask for especially Shirley ny

@vibrant_truth Hello, we would be glad to further assist. If you want to discuss this further, we recommend contacting us directly at the support center. We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.

@AdvanceAuto The lack of response tells me I’m right so I guess I’ll contact the better business bureau the county affairs department and the department of health for these terrible practices

@Kingraven75 Hi there! We are thrilled to hear you received such good service. We always strive to go above and beyond for our customers. Thank you for supporting Advance Auto Parts. We hope to see you again soon!

@AdvanceAuto Just visited this store. GREAT SERVICE!!!! The young man who helped me with a wiper for my dad's car was awesome. Make sure you recognize them!!

@WahzupII Hello. Please reach out to us directly in customer care, and we will be happy to get you in touch. shop.advanceautoparts.com/o/contact-us MH

@ChrisandJulie Hello,If you want to discuss this further, we recommend contacting us directly at the support center. We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.

@MoyDeeTV @oreillyauto Thank you for reaching out. We apologize for this. If you would like to speak to us directly about this, please contact us at 1-877-238-2623 (ADVANCE), Option #1

@AdvanceAuto this is the stupidest thing on the planet. I don't want to drive to two stores. Your system shouldn't let me order from two different stores. I'll order from @oreillyauto next time.

@KungfuMh Thank you for reaching out. We will be sure to send your feedback to our team. We apologize for this inconvenience.

@AdvanceAuto not very happy that you scan my drivers license for a return. I have no issues showing ID but not scanning my drivers license.

@mariadmendez3 @ArgentsCrypto We are sorry to hear you did not have a pleasant experience while shopping at our Store .We appreciate you letting us know. If you want to discuss this further, we recommend contacting us directly at the support center.

@ArgentsCrypto @AdvanceAuto I was sold an incorrect bulb, I walked back in a few minutes later and was told I can't exchange and needed to buy the correct one. Why ?

Never buy an alternator for your vehicle at @AdvanceAuto.. Friday my wife called me and told me her car would not start, she has a Hyundai Sonata Limited, she managed to get a jump and made it to Advance Auto as it died again. She called me, I went to her and after a 70$ discount for buying it online instead of the store I was standing in, it was almost 500$, it was a @Carquest alternator. I came back the next morning and put in on in the Advance auto parking lot. I Cranked it up and managed to make it home, but the entire time the battery light was flashing. So, with me knowing I replaced the alternator, I figured it probably ruined my battery, so I went and spent 300$ on a new battery, and that did not fix it, so I went to @FirestoneAuto where I have credit, and I had them run an advanced diagnostic, they told me it was the new alternator. I went and got another one, took that one off and put the new one on, but guess what, the second new alternator was so warped the bolts would not line up for get the top bolt through. This was the third time I am removing an alternator at this point, and this one is not easy to get out, it is extremely tight, so after waiting for them to run to Knoxville TN from Sevierville TN to get me a third one, I got it installed and it finally worked. This cost me 3 removals and 2 installs I should never have had to of done, and an extra 540$ out of my pocket for diagnostic, battery, Uber, etc. 2 out of 3 bad alternators, shame of you @Carquest and @AdvanceAuto. My wife called corporate, and they offered a 70$ gift card, she told them to keep their fucking card, we will not ever use your company again!

@NJDNYMFan72 We care about our team members and are actively looking into the matter. We've reached out to the family of the team member as well.

@AdvanceAuto you should be ashamed of yourselves, but that this tour of behavior is the salt the norm for your company. facebook.com/share/p/1J2rrp…