Aflac

@FrancoTorres79 We’re sorry to hear about this experience. Could you send us a private message, so we can help escalate?

@aflac Very disappointed with my disability claim experience at Aflac. The biggest issue wasn't the review time—it was the lack of communication. Repeated calls, unanswered messages, and little to no updates. We deserve better when they're already dealing with a medical issue.

@TammiLitton We’re so sorry to hear about this experience. Could you please send us a private message, so we can help escalate your concerns?

@aflac when did your claim turnaround timeline get so long? It used to be 1 to 2 weeks. Now it 4+ or after a phone call to customer service. This sucks!

I’m readyyy ✍️

@SaraJeanBreaux1 We apologize for any frustrations you have and would like to help address any concerns. Would you send us a private message so that we can assist?

@aflac I thought you had great customer service. I have been a policyholder since 2011 and my claims are over the review time and haven’t even been assigned to anyone yet according to what I was told today. These claims should have already been taken care of.

Too clean!! 😮‍💨👏

.@aflac will join @Doug_Kalitta as the primary partner on his Top Fuel dragster for this weekend’s @NHRA #SonomaNats, continuing a relationship built on shared values of excellence, innovation, and performance. Read the full announcement 👉 bit.ly/AflacPartner

@vagamecock12 Hi, Matt! We’re sorry to hear about this experience. Could you send us a DM, so we can further assist?

@aflac can your agents be any freaking rude ? I can’t even get a simple answer and being disconnected before I could ask further questions about a simple follow up claim from last week ??? Pathetic

@HammerServes We're sorry to hear about your experience. Please send us a private message, so we can help escalate your concern.

@aflac I just recently set up autopay. I was charged on a random date for one of my policies that had just been paid and your people say they don’t see it on their end! They are giving me the runaround and say that I have to send you my personal bank statement to get it resolved!

@LynettSluis We apologize for any frustrations you have and would like to address any concerns. Could you send us a private message, so we can assist?

@aflac as the CEO of my corp & in SNF recovering from a severe car accident/LUPUS your numerous claims rep/adjustors is telling me I need to get my medical records to process the claims when they have auth still deny the claim after my assistant uploaded the records.

@MelissaMarie65 We're sorry to hear about your experience as that does not sound like the Aflac way. Hate to see you go, but would like to help. You will need to call our Customer Solutions Center at 800.992.3522 for cancellation procedures.

@aflac I have coverage through work with yall, ive been trying to cancel for MONTHS and YOUR insurance agent has REFUSED to let me. Ill be filing a complaint with the Texas State Board of Insurance tomorrow.

@surfingwahoo We apologize for any frustrations you have and would like to help address any concerns. Would you send us a private message so that we can assist?

If you're looking for a job that has little to no consequences for lack of doing your job, go to @aflac. 7 weeks ago today I had my surgery and I've received pay through June 12th. I personally had to get the ppw needed and send to Aflac on 6/29. I got a reply it takes 2-3 days

@HammerServes Thank you for reaching out to Aflac. Due to scheduled maintenance over the July 4th holiday weekend, the site you are trying to reach may be unavailable or have limited functionality. We apologize for the inconvenience.

@aflac is your website still down? I just get a blank page when I try to log in.

Oh so EVERYONE has a duck now?

@vagamecock12 Please call our Customer Solutions Center at 800.992.3522 from 9am to 7pm ET, Monday through Friday. New York residents may call us at 800.366.3436. Each of our representatives are prepared to help address questions about your insurance.

@aflac I have been getting this for 4 business days all day long ! This is beyond ridiculous and pathetic.

@WishUp0nAcloset We apologize for any frustrations you have and would like to help address any concerns. Would you send us a private message so that we can assist?

@aflac still waiting on my short term disability for over a month now. Every time I call, despite being “escalated” it’s another 3-5 business days. This is RIDICULOUS!!! Final stages of review “another 3-5 business days!” I’m over @aflac ALREADY

@WishUp0nAcloset We apologize for any frustrations you have and would like to help address any concerns. Please send us a private message, so we can further assist.

@aflac does it again. One representative tells me to call later in the day for an update, now I’m told that I need to wait 24 hours. Oddly enough, after bugging the hospital for my UB-04, aflac says they need it to approve my hospital claim- I was just told it has been paid. 😖

@Sab1NYK We're sorry to hear about your experience. Please send us a private message, so we can help escalate your concern.

@aflac your customer service is horrible. Been a week and still can't get a hold of a "customer care advocate", put on hold for hours, and when finally reach someone they say they can't help because they're not my customer care advocate.

@WishUp0nAcloset We apologize for any frustrations you have and would like to help address any concerns. Would you send us a private message so that we can assist?

absolutely frustrated w/ @aflac ever since they went to Group only plans, its impossible to get info and their app has become useless! I used to tell everyone about Aflac, not anymore. I will NOT continue with them in Nov. More hassle than what it's worth after brain surgery!

@DRAGNET143 We're sorry to hear about your experience. Please send us a private message, so we can help escalate your concern.

@TheFive I have a story for you. In 2002 we signed up for AFLAC with multiple policies. Still paying today for said policies (one being cancer policy). Our daughter turned 26 in November 2023 and fell off our health insurance yet AFLAC continued to keep her on our policies, they continued to take payment from our payroll. 9 months later our daughter was diagnosed with STAGE 4 CANCER. We verified she was STILL on our policy we had been paying on for so many years. AFLAC DECLINED TO PAY COVERAGE?