Customer Care Desk.

@she_loves_wine Hi there! 😊 Thanks for reaching out — we’re happy to help. Just follow back and send us a quick DM with your full names, email address and WhatsApp number we’ll take it from there. Speak soon, —Sheryl.

@AirCanada seriously 2.5 hours sitting on plane and counting with very few updates and all we’ve been given is water and tiny granola bar. #aircanadasucks #airtravel @AirPassRightsCA @CTA_gc

@JamalMcann Hello 👋 We appreciate you bringing your experience to our attention. We would love the opportunity to speak with you directly. Please send us your full name, email address, and phone number, and kindly follow back for an immediate response. Thank you. Kind regards, Tabitha.

absolutely disgusting people over at @SunwingVacay — #SUNWING - My family had two random back to back deaths on weekend and while we organize funeral they are not willing to help us move dates for a friends wedding. Absolutely sickening. @WestJet @AirCanada what would you do?

@ajw249 Hello 👋 We appreciate you bringing your experience to our attention. We would love the opportunity to speak with you directly. Please send us your full name, email address, and phone number, and kindly follow back for an immediate response. Thank you. Kind regards, Tabitha.

@AirCanada is becoming the worse North American (continent) airline. Flight constantly delayed and cancelled for no apparent reason. YUL to ORD cancelled because the was a storm in Chicago in the morning the flight were to depart at 1 pm the storm gone as quickly as it came.

@PhilsRadioShow Hello 👋 We appreciate you bringing your experience to our attention. We would love the opportunity to speak with you directly. Please send us your full name, email address, and phone number, and kindly follow back for an immediate response. Thank you. Kind regards, Tabitha.

@AirCanada How is it that @WestJet can process humanitarian baggage requests in days and you folks ignore it for weeks only to tell me "We're too busy to deal with it"? No worries the pst hurricane ppl in Jamaica don't really need footwear. You folks suck so badly

@FredGavin8 Hello! @FredGavin8 Thank you for bringing this to our attention, My name is Sheryl I'll be happy to assist Please follow us back so we can send you a direct message and assist you promptly.- ^Sheryl.

@AirCanada I had the weirdest experience when I was at an Alliance lounge in an airport in another country. It was clean. The staff was incredibly hard-working, fast and pleasant. Things were cleaned up quickly, and food was replaced.

@NoHesiCapital Hello 👋 We appreciate you bringing your experience to our attention. We would love the opportunity to speak with you directly. Please send us your full name, email address, and phone number, and kindly follow back for an immediate response. Thank you. Kind regards, Tabitha.

@AirCanada The cabin maintenance needs improvement, specifically the electrical outlets. The plugs are incredibly loose, meaning chargers continuously fall out and fail to provide power. Incredibly frustrating.

@rcamcole we sincerely apologise for the inconvenience caused. Please send us a private message with as much information as possible, including your full names, email address, and phone number for assistance.

#AirCanada commercial. Guy dragging lounge chair out to join girlfriend/wife on the beach, says: "One zero end of the first." One ZERO? One nothing sounds real. One zip, maybe. One zero sounds like something an ad writer would write. Thank you for your attention to this matter.

@meganth Hi there! 😊 Thanks for reaching out — we’re happy to help. Just follow back and send us a quick DM with your full names, email address and WhatsApp number we’ll take it from there. Speak soon, —Sheryl.

@Schiphol my bag had been delayed at your airport for 3 days now. Returned home to Canada and nothing has been done about it. @AirCanada never flying with you again! That’s 3 weeks of clothes, essentials and souvenirs I haven’t gotten back yet. Called with no help from you!

@RJVee Hi there! 😊 Thanks for reaching out — we’re happy to help. Just follow back and send us a quick DM with your full names, email address and WhatsApp number we’ll take it from there. Speak soon, —Sheryl.

6 hours sitting on a tarmac and @AirCanada says no compensation is required because it was a “safety issue” when the issue was rectified within 1.5 hours. You leave Canadian customers no choice but to use other international carriers. Do Better.

@kellykashB Hi @kellykashB Thanks for reaching out — we’re happy to help. Just follow back and send us a quick DM with your full names, email address and WhatsApp number we’ll take it from there. Speak soon, —Sheryl.

I’m always having PTSD when I fly @AirCanada and yesterday wasn’t any different. They started by handing me cold (practically frozen) & stale chicken wrap at the start of the flight. They then proceeded to land at a one terminal, but sending passengers to a different terminal to pickup their baggage. The pilot wasn’t even sure/audible. We had to figure out the terminal ourselves. It’s literally the worst airline ever.

@chrisboyerPT Hello @chriandre , we apologize for the experience you've had with our services. Please DM us your email address and phone number so we can review your case and assist you as soon as possible. — Sheryl.

@AirCanada 2026 and you can’t figure out WiFi on the international flight.