Alan West

@JFKairport @Delta 16.15 JFK to ORF operated by @VirginAtlantic. You could better assist me by finding their luggage and getting it to them at the hotel they're in. Or a number to call here in the UK that would hook me up with a human! Please....

@AlanWest65 We apologize for the inconvenience, this is not the experience we want our passengers to have. Please provide their flight information so we are able to better assist you and share the details with our partners @Delta and the airport management team. *MS

@VirginAtlantic & @Delta left my 3 girls & my Grandson Reggie (who is 11 months old btw) at @JFKairport , with no luggage, to make their own arrangements for an overnight stay as their connecting flight was cancelled due to weather and the next flight is this afternoon.Shocked.

@JFKairport I understand what has happened but the lack of assistance was shocking all round!! Absolutely left to fend for themselves with no luggage with an 11 month old. Shameful.

@AlanWest65 Hi , we are very sorry to hear about this. Weather conditions have delayed departures for multiple flights. Please stay in close contact with your airline to obtain the most up-to-date information about flight status. We apologize again and greatly appreciate your patience. *MS

A few snippets of a recent show @ Warner Hotels Cricket St Thomas......A lot of fun it was too...... youtube.com/watch?v=YiMIaN…